Extra Space Storage

I just moved back to New York from Florida. I had used Extra Space Storage before in North Miami, Florida. The prices are great and the facility is clean and well protected. I have the same experience here in New York. The sign up process was easy and the Sales Associate was very friendly, he even waived the one time Administration Fees accessed for new customers. Accessing the facility is easy and hassle free. Keep up the good work guys.

So far so good. We haven’t been there a full month yet but my husband hasn’t complained, since he’s the one that actually goes to the unit. Kristin the asst manager was quite pleasant and really knew her stuff.
I would have given 5 stars but it’s too soon for that.

At first I thought this place was great, rented here for a few years, although the cost of rent kept going up, I didn’t argue. The more I think about this facility, the angrier I get.
It was impossible to park because it must have been a shared lot with trucks allowing only one or two spots for renters.
We drove passed the morning Hurricane Irene was going to hit and the only precautions this space took was to board the windows up with little pieces of cardboard. After the storm, we checked on our unit approximately one week later and there were puddles of water in the walkways inside the building. Water had gotten in and flooded. The whole facility smelled like mold and was hard to even stomach. The water was not cleaned up, and nothing was done about it. Yes extra space sent an email out a week later, but that was not good enough.
Every box that was on the floor was saturated with water, and mold and our stuff was ruined. Although we did not have insurance, I still think there should have been some kind of remedy to this problem.
Weeks later the facility still smelled like mold, and the ranting of fellow renters was heard through out the building. Most of these people did not even get the email, and their stuff was totally ruined. It is devastating, and unacceptable. Not only was there water on the ground, pipes and ceiling above was leaking as well. Our items were destroyed because the moisture in the air created mold everywhere. You put your stuff in a storage space for it to be protected, and stored, not to be ruined. I lost many valuable items including art work and old family photos that can not be duplicated.
I do not understand why there was no dehumidifiers, fans or professional teams to clean up the aftermath. The facility was loaded with mosquitos and bugs and nothing was done about it. The only thing we noticed was someone painting the outside concrete. There was no refund, discount, remorse or explanation from the employees.
There were also no dumpsters to even throw out boxes or garbage.
It was like the twilight zone.