AT&T

I don’t understand how this place has such a high rating!
I walked in on a Sunday afternoon to replace my screen protector on my iPhone. Mind you I’m a very outgoing and bubbly person. I walked right in and said «Hi how are you doing today». Both the clerks were sitting behind the computer, looked up and just stared at me. No hello. No how are you. Nothing. Ok fine, obviously you don’t need my sale today.
I won’t be coming back here. Ever

Slowest service EVVEEERRRRR! I came in at 11am and there was only one other person in the store, so it wasn’t busy. They are just very slow at setting things up. The phones I wanted were in stock, I took less than 10 minutes to pick a plan and get my questions answered. After these main steps, it took them more than 2 hours to setup the account. I’ve never had to wait that long. They only have one uncomfortable, low couch to sit on. Nowhere to sit at the service counter, so I stood there 95% of the time in my heels (ugggh). Really, you can’t even have a stool to sit on? I had to go back to work, so they said to come back later in the day and they’d have it all straightened out. Well, that didn’t happen. I came at 4pm and STILL had to wait another 30 minutes. My two iPhones were ready to go, but the iPad mini wasn’t done. They wanted me to wait for that. UMMM, NOOO. I had to go and didn’t want to spend another minute there. They said to come back another day, but honestly it’s been two weeks and I don’t know if I want to go through that experience again.
BTW — I specifically requested that they do NOT activate my husbands phone right away because it was a gift and I wanted to see him unwrap it on Dec 25^th. Well this day was the 22^nd, and when I came home from work, my husband asked why his phone stopped working, and he was getting a weird message when trying to place calls. The message was from Verizon, basically saying that the service had been transferred and he would have to pay to use the Verizon network. ??? I started crying. I rarely cry over spilled milk like this, but I was SOOO disappointed in this whole experience. My feet hurt like hell, my back was hurting, and my husband’s surprise was ruined. I really didn’t expect this because I use AT&T for my corporate account with 50+ iPhones and several iPads, and I’ve had really great service in that aspect. It’s sad that they don’t apply the same service level to normal consumers. I would have threatened to move my corporate account, but I don’t like to cause a ruckus and I love my AT&T rep on the corporate side.
I’m still debating going back for the iPad… it was a good deal, but is it worth it?

I would give 5 stars but my experience was not perfect. My wife and I got new phones. Liz did a great job and helped us get the new phones. Problems became clear when my wife and I wanted to change the phones in the 14 day return period. Liz was the only one that knows anything. Other workers are clueless. 3 people were working but all the customers were waiting for Liz and for good reason. It took forever to exchange our phones but I am glad Liz was there and able to help us. I think they have a big turnover in employees.

I’ve been a here a few times for different reasons and I’ve always gotten good service. This location is typically pretty empty compared to the corporate AT&T store in Fremont so it’s my go to.
Thank you to Molly, Saul, Jorge, and other people I can’t remember the names of for helping my family out during our visits!

Went in to get a nano-​sim card for my new phone during my lunch time. Was out in less than 5 minutes. Molly and Saul was super fast.

This review is for Jorge, he went above and beyond to make sure I was satisfied twice! was honest, very nice and very helpful. if you have questions he’s the man to talk too.

«We are out of stock of SIM cards»
This is always the cookie cutter comment they give when you try to ask for help with a SIM card issues. After 40Min of patiently waiting, I get a five second response telling me that i need to go to another location.
Unfortunately, this place has very incompetent and untrustworthy employees. Other stores always complain how this location pushes people to other locations for SIM card replacements. Word to wise, if you need a new SIM card or have connection issues, DO NOT COME HERE! Go to the Fremont Blvd Store, that’s where they’ll eventually tell you to go.
Not only that, the store clerk was terrible at finding the issue. He basically did not run though any checks and just assumed it was a SIM card issue. I had to tell him to try the SIM card on another phone just to see if we could isolate the problem. Basically, I told him how to do his job.
Even after 40min, I was professional and courteous, however, the ability to even make an effort in finding the problem really bugs me. Simply, «please go to the other store» to fix my issue after a long wait just wasn’t what i was looking for.
This is my second time coming here, and again, it was a mistake.

Went back with my wife to turn in the HTC 1 phone and upgrade my wifes I Phone. Sunny looked at my phone and solved the problem in 45 seconds. We wound up with both phones. Sunny made all the difference. What a great asset to his company.

Great service!
I walked in here to switch over my line from my old phone to a new smartphone I had bought online, and Lisa swapped me over in 3 minutes. She managed to keep all my account credit and gave me a free upgrade without even asking. No upselling, no smarmy sales pitches, just a smile and some great tips.

Came here recently to upgrade my phone. I called ahead of time to ask if they had a particular phone in stock, and they had it, so off I went. My upgrade went smoothly, the people working here were friendly and explained what they needed to explain when upgrading. They also answered any questions I had. This location is nice and organized, and was not busy when I came here. I’ll probably be back next time I upgrade my phone.

This review is for a store associate named Elijah, I went to the store just now to figure out something regarding to my phones. I had a broken screen phone over here and i need the contact to be transferred to my other phone. He tried his best to get the things done but sadly, since the screen is broken, he couldn’t help me. He even tried his best with the at&t tool to transfer the data, but then again, it can’t be worked if the screen is broken. Despite of the case, i was really satisfied with his service, this authorized store should have get more business than it is, they’re way better than the one on Mowry avenue who had rejected me, told me that they don’t have any computer to do transfer data, thanks to you Elijah!

Purpose: upgrade to an iphone 5c
Why here: I went to At&t and the wait was an hour so I decided to give it a try. Around 4:45 pm.
Store: Clean, not crowded, greeted when I walked in.
Service: No fault of the staff but I wanted to walk out with a new phone and with an authorized retailer the phone would have to be mailed to me, which meant I would then have to come back and have my information transferred as I was not using the cloud and I am used to having the at&t staff load everything up for me.
As we went started the purchase process the computer system would not proceed to check out. Both staff attempted to resolve but to no avail so I left. I got a call about 30 minutes later from the sales associate stating the problem would be resolved the next day by a supervisor. I did not receive a call the next day but I was called the following day to ask if there was anything they can do. At that point I was on my new phone that I got after I didn’t get a call the next day.
Staff: Great customer service from Andrew, who took his time, reviewed my account information and advised ways to effectively budget with the billing plans available. Unfortunately the computer didn’t help him get the sale but I was really impressed that he followed up with a phone call, apologizing for the technical and communication obstacles.

Worse service from the dumbest staff ever. Don’t buy phones from here.

I went to the store to upgrade my phone. The staff was helpful and friendly. The store was not crowded. The store manager, Leo, was very helpful and the young lady that help me was as helpful as well. Keep up the good customer service.

This is a new ATT store in the area. They are located where T-​Mobile used to be. If you’re going to pay for your bill, they do accept cash but they will charge you $ 5 extra for service charge so might as well use your credit card. They don’t have a lot of stocks for the new iPhone 5 since they get them sporadically. They do carry all the new Android phones.
Customer service is good… Everyone is friendly and helpful.

This location is well staffed and does not have horrendous lines like other ATT stores. The employees are very friendly and helpful.

Great effective staff. Lines at Cingular at any given time are usually horrendous, this particular location is staffed and stocked heavily. When they are super nice, they even jumpstart your rebate process, by cutting out the UPC on the product for you. Now THAT’S customer service!