Citibank

Just opened an account with Wells fargo. Waiting for my direct deposit to transfer to the new account and I will be CLOSING MY CITIBANK ACCOUNT.
They decided to change their business hours to 10:00 am to 5:00pm. Why do they think this is okay??? Cannot tell you how many times I’ve wasted my time sitting outside waiting for them to open. This is enough to close my account but they also began holding my checks for 3 business days several months back. Previously they made the funds available immediately. Oh and they never bothered to inform me.
Been a customer for about 8 years and you lost me Citibank.

I went here once. This branch is understaffed and the people are rude. A visit here gave me a good reason to not bank with Citibank.

Today I wasn’t allowed services and was told that I «wasn’t welcomed to do business there». I am a 22 year old student with a 3.8 GPA. I have a professional job and am going to school to be a City Planner. I am not one to pull the race card but I feel that I was racially discriminated against and would suggest that anyone who’s African American or of dark skin should not do business with this banking institution. I am truly taken back that a 22 year old clean cut, wool suit wearing Black Male with $ 300 glasses on would be told I’m unable to do business there. And wasn’t given a verifiable reason. Once I began to complain the teller got up in a hostile and confrontation like manner and began to raise his voice. Never will I go to any CitiBank and will tell everyone I know to stop banking with this organization and put their money else where. Money is green, money sees no race. If I am there to do business and open an account I should be able to do it. Not be told «I can’t do business with them». I am very disappointed, in a city as diverse as Fremont an American Bank is telling people who’re Black that I can’t bank with them.

Very few people waiting in teller line. Other few were there overheard them waiting on managers for a while .
My teller was prompt and helpful in printing what I requested. In a few minutes. I was out if there will all that I requested for !

I have been banking with citi bank for over 12years Never Again either im gonna close my account today or go to the Newark branch. Every time. I try to cash my paychecks they hold it for a week. All the time time this is the only branch & every time I try & speak with management either they smile & think my frustration is funny or they just wont help me to change or do anything about my constant issue. The Newark branch has a great management team & it just sucks I have to drive extra to get something simple done.
Don’t go here.