Crystal Vision Optometry

I have been with Dr. Troung for 15 years. She provides THE MOST thorough eye examinations I have ever had. She always reviewed the best alternative options for me, even discussed Lasix surgery. Provided excellent frames and glasses and pricing is very reasonable.
I have recommended her to several co-​workers are they are extremely pleased.

3 stars for the products and pricing, negative 3 stars for the customer service.
1. They informed me my order was ready, I arrived as they were closing (5:30pm) and they weren’t open! (Not the first time)
2. The glasses I ordered came in wrong from the manufacturer, not their fault but having to go there multiple times because they’re hardly open during business hours… a bit outrageous.
3. They closed the office in its entirety last week, there was no change in their voice message, found that out the hard way.
4. Their voicemail makes no sense; the hours are obviously wrong, you don’t return my call because the line ceases after the outgoing message, and there’s a ton of background noise so you have to really focus on what they’re trying to say.
All in all, their blatant disregard for their customers and their unfathomable lack of work ethic leads me to believe that they don’t deserve, or obviously want, my business.
No thanks, skip ahead, on to the next, do not pass go.

Customer service is horrible. the girl n I mean girl who answered the phone was rude and cocky she argued with me about my coverage I told her what I had she acted like she knew more about my coverage than I did. She insisted that I had vsp insurance and she argued with me for about 10 to 15 minutes. very unprofessional. never got to see the doctor she may have been nice but her staff sucks!!!

I’ve been going to Dr. Truong for about 7 years. The wait is usually long, and traffic in this area is terrible. I agree with the other Unilocaler that they milk you for every little thing here. Frames and contact lenses here are way more expensive. That’s why I always ask for a prescription so I can order my glasses and contact lenses elsewhere.
This year, after my exam, Marissa gave me a quote for my contact lenses and I agreed to buy from them because of the rebate she offered. A couple of days later, Cindy called and said the rebate was expired in June and that Marissa quoted the wrong price. I asked her to cancel my order and mail me the prescription so I can order from Walmart and I NEVER got it the mail. I asked Walmart to call the office, asking them to fax my prescription over and Walmart NEVER received the fax. So I had to come to their office in a terrible traffic to pick up my prescription and was told that Marissa actually didn’t mail it. However, I was only given the prescription for contact lenses and the one for the glasses wasn’t available. Dr Truong wasn’t there so I couldn’t get it. I asked if it can be e-​mailed to me and was told that they don’t have a scanner! Cindy told me that she will make sure the prescription is mailed to me this time. I also needed my itemized receipt for my eye exam for my claim since I have a flexible spending account so I called in again to remind them to mail it to me as well. Guess what? I NEVER RECEIVED THEM!
So.today, one month after many calls and visits since my eye exam on 07/​19, I have to drive in again to pick up my prescription and receipt. Cindy saw me, didn’t even say hi or apologize, she quickly pushed the receipt and the prescription on the counter over to me.
It’s too bad that I like Dr. Truong, she’s a good doctor. I think her staffs will be nice to you only if you order frames/​contact lenses from them. I haven’t changed my address and I received their reminder to make an appointment in the mail. If the mails got lost somewhere, they couldn’t be all lost. What about the fax? I guess it’s still in the air!
I will not come back here again.

My family with Dr Truong for more than 3 years. We were with several other optometrists in Fremont area but really there is no comparison. Dr Truong is very nice, detail and careful about each process she did. My insurance was changed recently and have to change to other optometry because Dr Truong doesn’t take my insurance. I checked Unilocal and went to the one in Network with good rating but I end up pay the eyes exam again to have Dr Truong to check as the prescription from the Doctor in Network made me feel dizzy and headache, I don’t feel the doctor really check my eyes thoroughly. After I had Dr Truong to refresh my prescription, all the symptom disappeared. I truly appreciate Dr Truong’s help and will be coming back for my future eye exam.

I have been going to Dr Truong for over 2 years now and still think she is the best eye doctor I have ever had. She took the time to detail all my eye differences that I never knew about. I tried progressive eye glasses in the past and never was successful. With Dr Truong’s exam and attention I have been wearing the best pair of glasses, since I started wearing glasses. I found the staff to be very helpful and work closely with me to schedule appointments that fit my schedule.
All in all, Crystal Vision is both extremely professional and responsive to my needs.

I discover Crystal Vision Optometry by accident and having being going for a of years now. I have told all my friends and family who wears eye glasses to come here. Dr. Truong eye exam is very thorough. The staff their are very nice and knowledge about helping you choice a frame. Their frame adjustment are the best.
I have being wearing glasses for over 10 years and have going to many Mall Optometry and small shop. Crystal Vision is the Best.

I’ve been going here for awhile now. Not crazy about the staff but Dr. Truong is really nice.

My first and last visit to this optometry. This doctor likes to quadruple book and it cost me 2 hours in which I was waiting for over 1 and ½ hours!
I came 15 minutes early to my appointment since I am a new patient and I know that there are forms to be filled. 15 minutes after the scheduled time I was taken to a small corner for some tests with a clearly inexperienced assistant. It almost seemed like it was just to fill time.
45 minutes later I got to see the doctor who examined my eyes and then dilated them and said that she would see me again in 15 minutes when my eyes would be ready. I was seen 35 minutes later.
When I asked the front desk ladies why this had happened they unapologetically told me that the people before me were late. Then while I was waiting to see the doctor after I got my eyes dilated they told me someone else needed the drops put in their eyes and it would only take 2 minutes which does not explain why I had to wait an additional 20 minutes. I should have not had to wait this long for an appointment! In other optometry offices it takes at most 45 minutes not 2 hours!

The doctor and staff were very nice and took their time with my husband and I but what I’m most upset about is the fact that I felt they were milking us for every little thing.
1.) Eye exam, standard exam for two people $ 75 -$ 100 approx
2.) My Contact fitting, additional $ 30 – 40
3. Glasses, we both bought a pair of Oakley glasses $ 100 – 140 each
4. My 6-​month supply of regular contacts $ 250.00
When I wanted to order colored contacts before I went on my honeymoon, I called the office to ask them to have the doctor update my RX. She advised that I’d have to come in for another fitting which will cost me another $ 30.
I’ve spent over $ 600 between my husband and I and they won’t update my prescription for colored contacts when every RX I’ve had from 10 plus years of wearing contacts gave me the choice for ordering clear and/​or colored contacts. I expressed my disappointment and irritation to the girls up front and I received an apology but I will not come back for any future services.
In a business standpoint, they made the wrong decision. For $ 30.00, they lost a potential $ 500 — $ 1000 per year in services and products.

They do not have a large variety of frames. They are very happy to order any frame you want but what they don’t tell you is that if you do not purchase them, they will charge you a shipping fee. The front office person, Cindy is very nice but the shipping fee should have been disclosed prior to ordering.

Wonderful staff, very friendly. I’ve been going here for quite some time now (I think 3 – 4 years). They are very helpful and kind. I haven’t had any trouble regarding waiting times (there’s usually no wait at all). Also, they have a large selection of eyeglasses and sunglasses.
Dr. Truong is extremely thorough in her eye exams. She’s very friendly and willing to explain what every test is doing for your eyes. You can tell she’s very passionate about what she does, and that she cares for the health of your eyes.

I was really impressed with my exam. Communication is really important to me and Dr. Truong told me what she was doing and took time to explain the results in detail. I never felt rushed. She did some tests that the optometrists at Kaiser never did and I felt she genuinely cared about the condition of my eyes.
The new prescription I got from her was very comfortable and I didn’t feel any eye strain adjusting to a new pair of glasses. Their selection of frames is very chic and they carry brand name frames like Gucci, Coach, Kate Spade, Juicy Couture, etc. I was surprised to learn that lenses are made in-​house. They are pretty firm on prices but will do adjustments and repairs for free for the lifetime of the glasses.
With that said, if you need help selecting frames, her staff is more than happy to help. One gripe I had was with one of her staff members who has since left. I think on Saturdays a teenager fills in for the receptionist and sometimes they are not as experienced. That girl was very hands off and I had to ask her to make adjustments to my new glasses so they don’t fall off my face. Eventually I had to go back to get them properly adjusted by Dr. Truong.
In short, what keeps me coming back is the excellent care provided by Dr. Truong and the stylish selection of frames.

I’ve been seeing Dr. Truong since I was a little kid. Probably close to 15 years or something. I’m pretty weird about people getting close to my eyes and she’s always been very patient with me. She takes the time to explain everything and answer all of my questions and concerns. I don’t think I would really trust any one else but her to get close to my eyeballs.
The rest of the staff has always been great. I’m very picky about my glasses and they would probably let me try on every pair of frames if I wanted to. There was a time that I tried on every pair of black frames they had. When I pick up my new glasses they always take their time to fit them to my face properly so I’m comfortable.
I also don’t have insurance and they’ve always been very accommodating.

Ive been going to Dr. Truong for a couple of years now and my mother use to come here to, hence why I see her, and we both think she is such a sweet lady.
Even though my mom got scolded by Dr. Truong (LoL! I was there for that!), for wearing her contacts too long that created a cyst in her eye, she was able to take care of it before my mother lost her sight. My mom didnt stop going to her for this reason, my mom ended up relocating and her low-​quality-​if-​you-​call-​it insurance wasnt going to cover the visits with Dr. Truong. She wish she could, but can’t.
Dr. Truong is very patient, professional and knows her stuff when it comes to optometry. (Thank GOD!) She has diagnosed small eye conditions for me and helped me fully understand my conditions and prescibed the best quality care. She is really a sweet and humble lady!