Zoom Vision Care Optometric

The reviews are real. What a joke 6 weeks to get proscription glass — «the company needs time to test the glasses to make sure they work.» Seriously? I could have told them in 30sec *puts on glasses* they work. You’re welcome…

We came here to see Dr. Benny Shao OD, FCOVD as he was the pediatrician optometrist specialist for my son. He was recommended by our regular optometrist. He is an expert vision therapist. Never knew they existed?! They are usually not covered by your main insurance so I would ask first before seeing him how much he charges.
I can’t rate on anything else as we didn’t get classes here from any exam. The staff was nice though. We got to watch the Warriors playoffs here while waiting for our appt. ;-)
Dr. Benny Shao is stationed here on certain days of the month. His main office is in San Jose if you want to see him there. He’s very professional and caring about his patients. He was able to get me to understand that based on his experience and my son’s unique case that he may not be the best person to help with his situation. He explained the possibilities but recommend someone else. He did a very thorough exam before explaining. He explained what he has been able to accomplish with other patients but not like what my son has. :(I was a little disappointed by that but understood why he couldn’t help. At least, he was honest about it.
Based on all the fine details he gave me, there was no way I could explain this to my son’s primary doctor. I asked him if he can put this in an email as my son’s doctor was waiting for the results. He did.
Too bad, we could not use his expertise…

Don’t go this place unless you don’t care about you money, I just bought a Gucci glasses for $ 650(290 is Gucci official site price) which is over charges too much, and even not allow to refund it !!! Crazy!!! They said (refund it’s ok ! We would still charge 10% of price for no reason) I don’t know what is that for!!! I never brought my glasses home yet, Customer service is the worst ever!!! You guys need careful talking with that Taiwanese old woman!
I feel so sham on her, coz we both are Taiwanese, I don’t really know why she does that to her people !

What a professional place! Lots of brands to choose from. Took my VSP high insurance, got my exam for $ 10+$ 10 for the material including $ 240 worth frame. Got covered for Transisions, Verulux & Transitions + Warranty!

1 star for the doctor– very friendly and helpful. Liked her a lot.
1 star for the store owner– very welcoming and nice
They lost 3 stars for the «insurance lady». I had my eye exam for contact at the place 2 weeks ago and did not order product from them, however, they locked my benefit down so I can’t use it anywhere else. When I went to another optometry and they tried calling Zoom to release my prescription, Zoom’s attitude is very rude towards it… Beware of whats claimed on your insurance with this place!

Horrible, horrible, horrible customer service. I’ve never received such poor quality and unprofessional behavior.
My complaint is for Jessica in the front whom I scheduled an appointment with, I stressed my need to see a specific doctor yet when I drove 45 mins to see this doctor and after a 1 hour wait (ridiculous) I realized I got a different doctor.
Then I brushed it off, and ordered some contacts. She sold me very expensive contact lenses over $ 800 promising a rebate of $ 150. When I got a call that my contact lenses were ready, no one warned me of the expiration date of this rebate. So when I picked my lenses up the rebate was already expired.
Then I call them to clarify and I get horrific customer service from their manager Will. He had poor communication. And he was very rude during the phone conversation with a nasty attitude. I try emailing and they respond with the same unprofessional, unpleasant and rude customer service. Never did he apologize and I was treated with zero respect. PLUS I didn’t get my rebate back.
DON’T EVER COME HERE it is a waste of time and energy. HORRIFIC and disgusting.

Waste of time. I visited the website and called the store. Online Sunday store hours were 10 am to 5 pm and the voice mail also stated that. Drove from Hayward to find out they are closed. Need to update your online store hours and also update your voice mail too.

We were looking for sunglasses for my son who is 11 years old and I went to many shops and finally decided to buy from Zoom vision. They have limited selection of glass frames for kids but my son liked Nike frame and ended up buying. After getting the frame within a month it broke when it fell on ground. So nike quality is bad! Zoom lady was nice and asked us to pay for shipping of new glasses and ordered a new one for us. After 2 – 3 months one side of the stick became loose and she temporarily fixed it but said there is problem with spring. She can’t help more but telling us order new one. I wasn’t ready to do that.
One of my friend recommended to go to LensCrafters and we found 50% off deal. I liked their service and they did proper measurement which wasn’t done at other place or at Zoom as well. LensCrafters also fixed my sons glasses by putting the spring. Zoom lady had said it can’t be fixed!
In my option I would use LensCrafters henceforth and advice others as well.

Very helpful staff. I love the doctors! Answered all my questions. I’ve been to other places before and this is by far the best. I know I have the best prescription with their great technology and care. I’ll be coming back.

My wife and I were looking for a new eye clinic that had good dr’s and resonable prices on nice quality brand name frames, we found it with Zoom. Will, the office manager is the best, he went over our insurance with us, and gave us multiple options on how to get the most for our money and coverage. They have a great selection of frames, armani, gucci, oakley, adidas, u name it. In addition, they have great sales and offers too!

Went here for the very first time since it was near my house plus they take my version insurance. So far my impression has been great Optometrists and helpful staff!
Maybe not enough selection on glasses.
Still trying to figure out their pricing.