FedEx Office Print & Ship Center

Bad attitude like they don’t care at all. Not friendly to explain my question about the details how they charge me

I came early to pick up a order that was already paid for. Yet, I was still delayed in service that would have only be taken 2 minutes. The customer service is very inadequate.

Came in tonight to print out some pictures for a school assignment. I planned out my time perfectly. I stood in line and waited patiently and the lady (Janet) told me I had to wait because «shipping was more important» She said this with no tact or customer service. So I waited 30 minutes before I decided to try to print it myself. Right then another guy came to help and did wonderfully! If I’m going to spend money at your place treat me with some respect.

Was here couple times because it is the closest one to my work. And experience is very different.
One of their work Bryan is very useful, patient and polite. I remember I came in one day when he is the only one working and he was boomed by a very large order (40+ boxes). Although I have to wait like 20 mins to complete that order first but I wasn’t feel bad at all because he apology and explain to me the wait time and situation. So even though I have to wait I have no problem with it.
On the other hand, the Asian lady (Chinese?). Are very rude and inpatient. Everytime I came here try to print something special, she will tell me to go print it myself without even asking what kind of thing I need to print?! Come on I need to print a huge poster and I don’t think your help-​yourself printer can handle anything above a letter size. And every time I try to ask something she will answer in this very annoying tones. And make it sounds like I suppose to know it already, yeah I know I suppose to use help yourself printer to do everything right? Like how I suppose to use that printer to laminate my print or use it to print a 20×30 double sided poster or a 20×120 banner?
So tl: dr avoid the Chinese/​Asian lady. The 2 star is only for Bryan otherwise I wouldn’t even give this place a single star.

Always great service whenever I visit. Today I came in an hour before closing and the guy there (I think he said his name was Adam or Allen) was very helpful even though he was obviously very busy getting his last few orders of the evening done.
I had called ahead of time to inquire on their stock of card stock for a print job I was working on and he knew exactly what I needed. There was a large self-​use paper cutter which saved me LOADS of time while I waited for my print job to finish. Best of all, my entire print job ended up being about $ 5 that I though it would be.
As an added bonus: they were about the recycle 10+ cardboard file boxes so I asked if I could take them. They were heavy duty ones too so I came up on that too!
All in all, I was in and out of there in 30 minutes — Thanks for the great service!

I came here after horrible service at the Mowry facility. Talk about complete opposite treatment. The lady was helpful, informative and kind. Going forward if I need to ship anything this is where I would go!

I would always come here to ship my stuff. I always had a good experience with the employees working here. They are very helpful and kind. However, yesterday I went in here and Jackie was the one behind the counter. I never felt sooo much frustration for a while until I had to talk to Jackie. She was rude. My box was on the scale, and she told me to stop touching the box so she could properly weigh it. I was not even aware I was touching the box. So i said I’m sorry. Next she said the amount will be blah blah, and I asked her why does she think is it so expensive? She said looking at me
like I was dumb, «it is not about me, it is what is on the computer». I just wanted to answer her back saying: I am not blaming you, I just wanted to know if it was because of the size of the box (being irregular) or because of the location or something. But instead, i just kept quiet. I am
controlling my temper. Next, she walked away to help another customer while me and my husband
decide if we are going to ship the box. Then after she helped this one customer, she turned around and asked another customer if he needed help. She then continued to pack some boxes. We were there standing waiting for her. So I said excuse me, we are going to ship it. She said, you have to wait, (as she finishes packing the box). I told my husband to deal
with her because I might just start being rude to her as well. My husband handed his ID for discount and she told my husband «I don’t need that». My husband just shook his head, I know he was getting frustrated too. Oh my! i just hope FedEx management can read this. Jackie might need to be trained or reminded about what great customer service or experience is about.

I don’t have a printer so I came here to get some stuff printed. It was a Wednesday evening around 7:30PM — two staff and only one other person fiddling on a computer. Dude was super helpful — let me email him a PDF of the thing I wanted printed, queued up a bunch of copies, and I was on my way. Otherwise, I would have had to rent a computer which would have cost more, or went through the other methods to get the file off my phone or online and select all of the printing options and do it myself. And in the end, I paid less than two dollars.
Well done Fedex.

Staffs are super chill and nice! Though FedEx can never gets in my apartment, the pickup system is nice and smooth, been here twice for picking up package and very recommended!

Not sure how this place ended up with such a high rating. We’ve come to this location twice and have received poor quality materials in return. You would think that when something is printed for a customer and it comes out crooked you probably shouldn’t wrap that up and hand it off as fedex’s best work. Now we came back hoping for better luck getting a 11×18 sign printed, and they stuffed it into an envelope and it’s all wrinkled. Why would I accept this and pay you for a wrinkled sign I plan on displaying?
Get a fucking clue guys.

The service is quick and friendly, and the gentleman, Jin, was especially helpful, thorough, and clear. I was in a hurry but got in and out within five minutes. Thanks, Jin!

I went a couple of months ago when I had to print out, sign, and fax some tax papers. I normally do this from home but for some reason my printer hasn’t acted right since I moved up here a few months ago.
Everytime I kept printing out the papers, they would come out humongous. I think I tried like 9−10x and I was already prepared to pay for the printing mistakes. No big deal. I finally asked the guy for help and he immediately fixed the problem.
When it came to fax them over, I didn’t realize that it was a self-​serve fax machine. I just handed him my papers and he proceeded to fax them for me. When I saw the sign and fax machine were right in front of me lol, I said, «Oh I’m sorry, I could have done that myself.» The guy was nice and said no problem. He didn’t even charge me for my printing mistakes saving me a few dollars! Great service!

After reading bad reviews about mowry fedex location, I decided to call this location to get help with understanding the airway
Bill no. process.
The experience was really great. The rep named Jen was very helpful and exactly knew what I was talking about.
Although this location is away from where I live at, it will be my default FedEx hub from now on.

I had to make some championship banners for my kids school. Jin was the rep who helped me and he was extremely knowledgeable, friendly, patient, and very fast and efficient in helping me fix the proof on the computer. Now the school needs another batch of banners and I’m going right back to this store.
Besides Jin, the other two staff were also very friendly. I’d recommend this store to others.

Everytime I go in there, the guy is really great about anything I ask. Great Service.
In 50 years time, these guys will be sending parcels to the Mars Colony.

Jin was such a efficient and courteous help. Even though he was the only one working and a steady flow of customers coming in, he kept a cool head and maintained awesome customer service! Go Jin!

Can’t really say much about FedEx centers. I miss the days where many of them were ²⁴⁄₇.
Most close at 7 now. I know its not gonna make a shipment if I bring it there late, but at least I can drop it off at night, instead of early the next day.
This place is friendly, or at least had someone friendly working that night. They open till 9, and its near Chipotle and Costco :)

Clueless.

Oh how I wish that this location of FedEx can extend their domestic shipping deadline to 5:30pm or 6pm! If I have something urgent that I need to ship out and it won’t make this location’s 5pm deadline, I have to hoof it over to the Lawrence Expressway and 237 Fed-​Ex hub’s 6pm cutoff time.
Otherwise, the staff are friendly for such a smallish store and the location is convenient with a bunch of restaurant and food options/​Starbucks nearby.

FedEx office was a life saver!
We had some last minute copies that needed to be made for work, and luckily we found this FedEx office location. It was simple, and the woman that worked here was VERY helpful and walked us through how to use the equiptment.
Thanks FedEx Office!