20/20 Optometric

I started coming to ²⁰⁄₂₀ Optometric because of all their great reviews online. True, the wait can be long, but the incredibly knowledgeable and friendly Dr. Casagrande is totally worth the wait and his staff has never been anything other than extremely polite and accommodating. (They even remember what type of contact solution I use! How’s that for great service?) They send convenient reminder texts and emails and you can even book an appointment via email.
I love ²⁰⁄₂₀ Optometric so much that when my best friend told me she had an eye appointment coming up, I told her, «You have to go to my eye doctor, he’s the best!» She replied, «No way, I LOVE my current doctor! Going to see him is like seeing an old friend!» Turns out she was already a patient at ²⁰⁄₂₀ too!
You can tell Dr. Casagrande really loves what he does, and he has literally changed my life with the great care he has given my eyeballs!

Came here today and I am so annoyed to the clerks! They have a horrible employees. And they are not very nice. I came in and they told me to sit down like they don’t even ask me what I am here for first. And also they are so rude the way they talk to the customers. The eye doctor is give a horrible service he made me wait In the room, like hello I am dying of waiting? I have a work too and it starts in few minutes. LIKE? can you please hurry up?
Hate the service here. Not coming back.

The Doctor is very nice. Explained everything thoroughly in layman’s terms. The staff is very professional and extremely helpful in helping you find just the right frames. At other places, you’re on your own. I definitely felt they gave me a unique experience and will continue to give them my business and refer friends and family.

Ask for Jordan ! He’s a great guy, he helped us find really good couple of pairs for a great price. Excellent deals at this place:)

BEWARE: This place does not have a return policy and determine returns «patient by patient.» In other words, they do whatever they feel like. I was told I could not get a full refund, I either would lose my benefits for the year and receive my copay back, or get my benefits back from my insurance but lose my copay ($ 50). I have never heard of an establishment doing this before, and I get glasses sometimes twice a year. I will NOT be returning. Also, I supposedly had a $ 25 deductible, but Lens Crafters charged me only $ 10… they’re shady all together.

My experience here was so great! Dr Casagrande was very thorough and explained everything about my exam to me and the changes that my eyes were having. The staff was nice and helpful while explaining my insurance and helping me get what I needed. Loved the frames to choose from! Will definitely be returning!

First, I’ve been a patient of Dr. Casagrande’s for over 15 years. I know they book out 3 weeks in advance (sometimes longer).
I also know I live 2 hours away in the foothills where there isn’t a quality optometrist…
I emailed this week earlier to see if there was any cancellations, (there wasn’t) and the email stated to come in for the walk-​in appointments. (Which I have done many times in the past). Perfect.
Drive the 2 hours to Fresno, walk in the door. It’s empty in here. WTF. It’s never empty. The girl at the front desk (who, I’ll echo the other reviews, seemed bored and annoyed), states, «oh the doctor has left and he won’t be back until next Tuesday.» It’s Wednesday, people. She then went on to say after I explained I had an email and it stated they were still doing walk ins…“oh, we don’t have any control over what the emails say.” Bullshit — the emails can be customized to explain the next available appointment but it’s message can’t be customized?
1) Over 15 years and there’s not that many times I can count on a hand that Tom has been out of the office — let alone for a week. He’s one of the hardest working doctors I’ve ever met.
2) Why do you send out an email saying walk-​ins are OK earlier in the week if the doctor won’t be in? If this was an emergency leave (which happens, I get) then respond to the emails you sent out days before saying «we know we just sent you an email advertising our walk ins and the walk in schedule, if you’re planning on coming in, please know the doctor won’t be in until Tuesday of next week.»
…at least if that was done I wouldn’t have wasted 4 hours driving to Fresno (there and back), the gas… all to do it possibly next week. Or not.

My family and I have been going to Dr. Casagrande for many years. I feel confident that my glasses will be correct, I always find something in the selection of frames that I like, and I get my glasses in a reasonable amount of time. I had an appointment on Wednesday, and am having new lenses put in on Monday. Can’t be much faster than that.

I have been coming here for the last couple of years. Dr C is very pleasant and professional. Compared to a lot optometrist out there he actually took the time to inquire about the complaints if any, that I had about my current glasses. When he found out my eyes tire out after long days especially after giving talks, he lowered the prescription and I have been very happy with it
Last Sat I went in just prior to closing without being aware of the closing time. His staff stayed 30 mins after closing to help me out without any pressure. My only complaint is I have to wait a month for another eye exam but I guess that’s what you get for having a busy practice

Dr. Casagrande and the entire staff at ²⁰⁄₂₀ were incredible. It was my first time ever to get an eye exam-​because frankly, at 27 years old I was nervous. But beginning to end, my entire appointment was actually fun! Dr. Casagrande has to be the nicest guy on the planet. Super knowledgeable and his bed-​side manner is off the charts. The girl who helped me pick out my frames was so sweet and made sure I left there with a pair of glasses that looked great. Overall best experience ever. It was so great my husband made an appointment to see Dr. Casagrande because «he was such a cool guy.» Thank you for the wonderful experience 20/​20, I wouldn’t trust my eyes with anyone else!

Dr Casagrande and his staff made things right! He reevaluated my eyes, made a few adjustments, recommended a different lense and in a few weeks I should have my glasses at no extra charge to me! Excellent customer service! Thanks again Dr. Casagrande!!!

I saw Dr. Casagrande for my yearly check up and, as always, am extremely pleased! My extended family and friends have been seeing him for years and all agree he’s the best in the valley! I got two new pair of glasses this week and am so pleased with them! The selection of frames is huge, with many styles in every price range. I had a hard time picking out what suited me the best, but his staff was so patient. They helped me pick out different frames in all styles and I’m grateful for their honesty on what looked the best on me!
I recommend ²⁰⁄₂₀ Optometric to anyone in need of an eye doctor. From my exam to getting my new glasses; I had a great experience!

First and foremost, Dr. Casagrande is great and skilled at what he does. Headed a very welcoming and kind person whom you’ll be comfortable with. He got my vision in a very short time approximately 10 minutes and I was done. At least it felt that way. He checked my old prescription and found that it was backwards (Astigmatism). Which explains why for three years my eyes were uncomfortable and never adjusted as it relaxed. I got my new prescription and after two days of wear, my eyes are now comfortable and my vision is crystal clear.
The staff is very helpful and service is great. Although, when I requested for my prescription via email, it never came through.
Their schedule gets packed so plan for a two week wait. Frames are expensive.

My first time here. They said health insurance don’t cover eye exam but I checked with another optometric place and my plan gives me a 30% discount. So I went there to get my glasses after getting an exam and contacts at this place. Service is okay. Even with appointment, I waited almost an hour (even when I came early) and still had to wait once I got in the eye exam room. Don’t get me wrong, the doctor did a very good job. I recommend seeing this doctor, I just did not like that they didn’t even bother to check if my health insurance covered anything. I spent over $ 200+ exam and contacts. They tried to make me buy both packs of contacts, which would of cost $ 220 but I refused. I would of gotten 30% off!!!

Ive been going to this location to get work prescription glasses for the last two years and from the beginning it always been problems.
The first time there was a payment issue since I was not supposed to get charged and waited one and a half months for my needed glasses. This second time around i thought it was going to be better but seems to be worse. I have called and called and every time I was told my glasses were not ready even after I was told they would be, their answer was always next week or we will call you with updates which they never did.
I finally received an email and text message not even a call saying my glasses were ready which was great but they sent the message ten minutes before they closed. I figured I’ll get them on my break the next day so went and to my surprise I was not able to get them even with someone being there because they are remodeling, which I was not aware. Now I have to wait over the weekend to be able to get my needed safety glasses for work.
I just might have to try another place even if I have to travel farther for better results.

I first went to an out of network eye care business from my insurance and they said I have excellent insurance but I’d save money from a in network business. When I went to ²⁰⁄₂₀ I was told my insurance is not so good and I’m looking at a large out of pocket cost. I went to my employer and was told to try again and be sure to mention the name of my employer and everything will be taken care of. After a second visit and trying to get my insurance worked out I was rudely told «you don’t have insurance». Well come to find out that a $ 5 copay and $ 100 frame allowance isn’t a too bad of out of pocket expense. Take the time to help out customers, I don’t have money flowing out of my pockets but I do work hard to provide insurance for my family. I Felt I Was Treated Like I Was Trying To Swindle ²⁰⁄₂₀. Do your job and stop being so rude.

Dr. Casagrande is a fantastic doctor. He makes you laugh and feel comfortable being seen. I highly recommend him to anyone looking for a great Optometrist.

I have been a long time patient, and always get first class care and service. Highly recommend.

Dr. Casagrande is the best! I’ve been coming here for over 10 years and i actually enjoy my visits. I especially love that you don’t have to get air blown in your eye to check the pressure, Dr. Casagrande has this new machine that checks it without any discomfort. He is seriously the best, and they have an awesome selection of glasses too. I highly recommend this place!

²⁰⁄₂₀ Optometric never disappoints me. From great customer service, QUALITY of products & services offered, and SELECTION of products & services offered, I am one happy camper every time I come here.
My first experience here was a great one. I came in looking for the «hipster» style of eyeglass frames, so i went with Ray-​Ban. Mind you, ²⁰⁄₂₀ — in my opinion — has the best and widest selection of Ray-​Ban frames in the area. If you’re looking for Ray-​Ban or any other high-​end frames, ²⁰⁄₂₀ is your place! Anyway, the opticians were very friendly and helpful in helping me choose a style that looked the best on me. The process from start to finish was seamless; They gathered my insurance information from the very beginning so i would know what price range i was going to be comfortable with as far as out-​of-​pocket expenses. I chose a frame, they input all of my information, and i paid them. My glasses were ready that same day at 5 pm, I believe. Winner!
My most recent experience was just as pleasant. I came in interested in purchasing a new pair of eyeglasses as well as getting a anti-​reflective coating put on the previous pair that i described. The purchase was smooth. Because of the extra feature, it took two weeks for the glasses to be ready and i was fine with that because they told me how long it would take up-​front.
They also offer free adjustments and cleanings for your purchases for as long as you have them.
I’m not one of Dr. Casagrande’s patients, so i can’t review his services, although i have heard great things about him. I use an outside practitioner & just come here to purchase glasses.
I am a very happy customer here. They will continue to get my service because of their great selection and stellar customer service.