California Imaging Institute

I have not been to this imaging center yet but have had two terrible experiences already. First my appointment time was changed and they did not notify me. They called a third party and left a message. When I called the day of the appointment, I found out 15 minutes before my appointment time that they had changed it till two hours later. I had already made arrangements to take time off from work and now had to rearrange my whole work day at the last minute. They also told me at that time that they have you come in a half hour before the actual appointment time to complete paperwork. I am not looking forward to my appointment. I have always gone to another imaging center that I have been very happy with and so far California Imaging that my doctor suggested gets less than a «1» from me.

After a recent injury, my medical doctor sent me to get an X-​ray from this place. My doctors office forwarded all my medical information including name, address and phone number. Needless to say, California imaging sent the bill to an address that I no longer lived at. An address I had lived at over 15 years ago! The only way I found out about this debt is when I ran my credit report months later. I asked them to show me documentation of my signature on anything that said it was ok to send mail to that address and of course they did not.
I remind you, my medical doctor sent me there with my correct billing info that he had on file.
It seems mail and billing issues are common at this business and their sloppy unprofessional demeanor only glorifies there complete lack of disregard for patients and their care.

missy is rude…

The place is clean and modern looking. The employees are helpful from the intake person to the tech doing the screening. The issue I have is primarily with the professional staff — the radiologists. I had a CT scan of the liver done and I received the report after going down to retrieve a copy. The report didn’t note anything of true significance. I hadn’t been feeling well and thought something was amiss. I sent the CD rom and the report of the CT scan to UCSF and received a call within 2 days notifying me the scan showed liver cancer. UCSF received the reviewed the same CT taken at California Imaging. Beware, you must be your own health advocate. As a side note, I always complete the paperwork to have the facility send a copy of the report to me, but this is NEVER done. I always have to drive back down and get my own copy. The employees although seemingly helpful on the surface, need some training. One woman, ostensibly the manager, alleged she sent a copy to me and to UCSF, but neither UCSF nor myself ever received the copies she alleged were sent. Needs better control over mail procedures and follow up.

This place was very beautiful inside with dark (black gray colored) flooring looks like Marble. The front receptionist was very easy inviting and answered all our questions. Before we can even fill out the paper work we were taken to the back and my family member was prepped for his MRI. We were escorted by a nice lady named Mari who helped us finish the paperwork and explained what to expect before and during the MRI. Then we were helped by «Greg» who was the the employee that injected the dye and placed my family member into the MRI machine. During this time Greg made sure all of us were comfortable and insured us the process will be smooth. We asked some questions and Greg made sure to provide all the answers. Going to an MRI is never easy for anyone but thanks to Greg and Mari the experience was as comfortable. I would recommend this medial Imaging thanks to the employees who provided such wonderful service.

When I read the other reviews for this place I went in expecting the worst. I showed up an hour earlier to my appointment and they got me in 15min later and all of the staff treated me quite well and comforted me as I had my cat scan which was a bit scary because of the IV they put in me made me feel like my body was on fire for a minute. I think the other bad reviews are just from people that had a bad experience and I would recommend this place after my first visit.

I went in for a routine MRI on my ankle. The technician was great, but the story only starts there. Six months later, I got a call from a collection company. I told the lady she had the wrong guy because I don’t carry ANY consumer debt. Thanks Dave Ramsey!!! She said it’s from California Imaging. I then told her that I have not received even one call or letter saying I owed them money. I then called the company and spoke to the billing department. They told me that the paperwork I filled out wasn’t sent up to billing. I informed her that my credit report is now dinged for an error that they made. For the next 7 to 10 years I have the privilege of telling someone how bad California Imaging is. I didn’t do anything wrong, but now have to deal with the consequences. Thanks for being morons.

There was a little confusion with my medical insurance that was a little frustrating but otherwise the wait was never long, the staff was always nice and results in when they said it would be, so overall a good experience the times I went here

I have been here on numerous occasions and have had nothing but good experiences each time.
What I really like about this place is their hours, they really have something to accommodate every schedule. I believe the earliest appointment is at 7am and latest appointment you can get is up to 6 or 7pm.
The lady that called and scheduled me for my last appointment was actually the same lady that called me a couple of years ago for another one, so that’s nice to see that they retain employees. Anyways she was really friendly and went over all of the info with me and answered any questions that I had.
I arrived on the day of my appointment, filled out some info and was called in right away. The girl that called me back was really nice and helpful. The guy that was doing the exam talked me through the whole thing and really helped me to feel comfortable and made sure that they had some music turned on for me for the exam.
After my exam was done, they walked me out so that I could get my things and leave.
I would recommend this place, if you have a choice… although you may not if your Dr is ordering it. Staff is friendly and the wait times are not long.

Fuck this place they don’t care about what you have going on i made an appointment for 11 and when i get down here I’m waiting forever until i go ask somebody what’s going on since i can’t eat or drink anything they tell me that they had me scheduled for a 12:30 check in and a 12:45 appointment this is bull shit I also now because of this unorganized office had missed a job interview. I will never go here again and the office is way over crowded.

My appointment was scheduled at 6:30am. The doors in the building did not open until 6:40. Ridiculous.
The lady at the front desk was rude and looked like she didn’t want to be there.
I was there for an MRI and expected the most comfortable experience but this place sucks.

AMAZING!!! I took my order in Friday afternoon at 4:15. Liz in scheduling was more than helpful! She knew my schedule was very limited because of being in school full-​time, and working. She worked her magic and was able to schedule me the following Monday morning for an MRI and consult with the Interventional Radiologist directly after the exam.
The morning of my exam my car wouldn’t start! I was frantic, and called the scheduling department to see if they could get me in any later. They were able to accommodate me, and get me in 2 hours later. From the time I arrived I was greeted by nothing but friendly faces!!! All of the staff was professional and friendly! The MRI tech explained everything to me, and checked on me every 5 minutes during the exam. They have satellite radio, so you get to pick your type of music to listen to during the exam.
After my MRI I was put into a consultation room and saw Dr. Nguyen. He went over my current problem. Discussed past treatment with me. He discussed my MRI results, and compared it to the MRI I had in 2009. We discussed my treatment options, and decided on a steroid epidural. To my surprise, he was able to do it 15 minutes later!!! I have had steroid injections before, and the MD that did them had me do them in the OR with conscious sedation. That also meant I had to be NPO, my insurance had to get pre-​authorization for outpatient surgery, I had to recover after the injection, and find a ride! At CII I was in and out in 2 hours! Everything was included in that time! Registration, MRI, consult, and steroid epidual injection!
I will be spreading the word about the wonderful care they provided me!!! Thank you California Imaging Institute!

Had to get a x-​ray on my foot and boy the staff was awesome I felt like I was the only patient they had. they took their time explained what they will be doing and where very gentle with my tender foot. I got a call from my doctor with the results before I even made it to my car.
Thanks guys…

I went to this place for an MRI, My insurance paid their portion of the bill. This place sent me a bill for the balance due of 500.00. I was making payments of 100.00 a month but they turned me into collection anyway. Per my Insurance agent they are not allowed to do this. Use another company if you can.

Appointment scheduler messed up the appointment time and when I called to ask for a verification the girl that answered the phone was rude and acted as if it was all my fault and kept trying to transfer me to the scheduler. Don’t they train their people in customer service!!! She should have stepped up and calmed me down instead of inflaming the situation by trying to transfer me!!!

Had images of my lower back and injections done to lower the pain. Great staff, great follow up and care given throughout the procedures. Wasn’t given any fuss… because I paid my bill at the appropriate time and didn’t threaten the organization. Great people, smooth operation and will ask to go back.

Unreal! If I could give them a negative one star, I would.
I went to them for an ultrasound on my thyroid. It took them an hour to see me.
When they finally called me back, the tech took me into a room and did not close the door. Anyone coming down the hall could see me lying there being examined.
During the examination, another tech came in and started gossiping with the tech who was conducting my test. They discussed the doctors and other staff, talking about who was nicest, who was at their staff party, blah, blah, blah. I cleared my throat, and I might as well have been a corpse for all the notice they took. They finished their gossiping, and the other tech left.
After the exam, I asked if there was anything that didn’t look normal. The tech said, «Your doctor will tell you the results early next week.» I asked if she was not able to tell me because of a liability issue. Her response was, «Your doctor will tell you the results early next week.» Then in a chipper tone, she added, «It’s sad huh? I can’t even say anything to ease your mind. Go down the hall and through the door on your left.’