Carl’s Jr Restaurant

This Carl’s Junior is on and off sometimes they’re good sometimes they’re bad. I went there today and got a burger and onion rings they only gave me four onion rings and it took about 15 minutes in the drive-​through I’m pretty disappointed with my last experience

Coldest rudest service ever. Antonette needs some customer service training. Not sure if this is her typical behavior or not. Plenty of other Carl’s Jrs in town, I will never be back to this location as this wasn’t the first time I’ve been treated poorly. Wrong drink too!

0 stars for service!!! For the sake of identifying the person behind the terrible service, he is an older Caucasian male with white hair about 6ft who seemed to run the store as the manager of some sort. I was having trouble ordering by adding items and then changing my mind and asking me him to remove them He made remarks like «do you even know what you want». There was no line behind me and not many people in the drive though so I didn’t understand why he was such of in a rush. I ordered food for me and two of My friends, Which took forever by the way. My buddy comes into the store as I’m retrieving my food my friend says can we have a handful of ketchup and napkins. The guy snaps at us and says «we don’t give handfuls of things away» and gives me 3 napkins and 4 ketchups. My friend replies to the manger and says «calm down its just ketchup». I tell them we all like ketchup and eat 4 ketchups per hamburger — so we need 12 ketchups altogether. The manager relies «really?». My friend diffusing the situation so I don’t get bent out of shape says «nah Sam, I don’t even want ketchup lets just go». The manager gives me look as if he won in the situation.
Also, a man who works at a hotel near by comes in dressed well, like a professional and says «I’m came to order lunch but I really got to go». The manager than says «you have to order something to use the bathroom». The man continues to be a professional and proceeds to order. By watching the hotel employee cringe his fingers and moving his feet around looking as if he really need to use the restroom. This made me really dislike the manager what’s o ever. He was also rude to other people but for the sake of I’ll just cut it off here. Next time I will pass up this establishment with ease!

All in all this place is cool. Fast, clean, friendly people. It’s fast fast food that’s always fresh. The area its located in speaks for the diversity of people you may run across on your way in. No one has ever been rude, nasty, or intimidating to people around them that I’ve seen.

You know when the restroom has to be unlocked by a key that only one employee possess and that set of keys holds the operation of the restaurant absolute, that this place would be considered divey. Seriously.
The saving grace is that my signature burger was served hot and fresh, with lots of lettuce. If you have to be at this area of Fresno late night, this is not a bad one to feed your late nite munchies.
Some of the clients that walked in that nite was quite sketchy.

Wow. We came in during lunch time and they did not even have the Ice turned on to the soda machine. The restroom was locked and the staff member had to leave the register to unlock the door… No Give Me The Key, you have to wait until they get a chance to go unlock the door. Then, I ordered the Santa Fe (that comes with the Ortega Chili). The chili was so tiny! Normally it is a full chili spread out that covers the chicken, but here it was a tiny sliver of chili. See the picture I posted… Very Bad!

Don’t use the bathroom. I don’t want to explain further, but you may be better off behind a dumpster.
That said, I used it, while waiting for my food, the ate at a table right outside the area. Not for the faint of heart, but I digress…
This CJs is in a choppy part of town and the clientele generally reflects that, at least on weekdays.
The food is good. Not good, good, but Carl’s Jr good. I came, ordered, used the horrific restroom, then my food came out without much ado, so service was good, too.
I like that Carl’s Jr is still deadset on bringing food out to their dine-​in patrons. It’s not necessary, but it makes you feel like they’re taking that extra step to be helpful. Always makes asking for ranch weird, but ya win some, ya lose some.
My token order is the Western Bacon Cheeseburger. I typically don’t like Onion Rings by themselves or BBQ sauce on my burgers, but there’s something about these ingredients together that make my tastebuds scream for joy (very quietly, but I still here them. Shhh).
A strange thing happened here, as well, as I was trying to order the combo with the smallest drink and fry available, but the cashier just asked, «Do you want medium or large?» No inflection, so I said Medium, thinking that was a 20 oz drink. I was mistaken and my waistline and wallet paid the price.
Who paid more? Time will tell.

Food was decent, staff person was very friendly and she was working her butt off. But the wait was too long. It took nearly 10 minutes to place my order and almost 10 minutes to get my food. I want to reiterate that the staff that was there was great. Jeanine, who served me was on the ball. The problem is it was only her covering the counter and the drive thru. She, amazingly, kept several orders at once straight. But, there needs to be more than one person covering both the counter and drive thru. To owner/​manager of store… HIRE MORE PEOPLE! Give Jeanine a raise! She deserves it.

Food was decent but we waited way too long to get it in the drive through. It shouldn’t take 10 minutes of waiting after you’ve placed your order.

Glad there’s a Carl’s around this section of town when I get tired of Chinese and buffet food. The good old famous start burger always hit the spot.

Food Alright Just takes a long ass time to get it and cost way to much. You’d think its dine in at how slow they take i waited like 10mins one time to get my food.