Unwired Broadband, Inc.

I’ve been a very satisfied customer of UBb for years (getting close to ten, I think, but my original contract, in 2001, was with a company that was bought by a company that was bought by UBb, so the ownership lines kind of blurred over time). That’s not to say I’ve never had any problems, but they have been few and far between, and when encountered, UBb service was fast and competent.
My most recent issue: I stopped receiving emails. I could send okay and my internet connectivity was fine, so I suspected I had either ‘done something dumb’ or failed to do something I was supposed to do. Both are highly likely with me.
Let me insert here, I’m retired now, but worked for nearly 30 years in the computerized telephony industry, the early years in development (which I hated) and the last 12 years in the service end of the business (loved it). I know what it’s like to deal with difficult customers. In fact, we had a code for them when we had to dispatch a tech for onsite maintenance– CNR. Customer Not Rational. It is always my goal now, not to get a rep for being a CNR.
Back to my story: On Tuesday I called and left a voicemail message (my name is… my phone number is… my problem is… my phone number again is… I would appreciate a call back, thank you). When I didn’t get a callback, on Wednesday at the same time of day, I left another message, noting it was my second call. On Thursday I called again, left the same message, but added this might be a problem of my own making, but I still needed help to resolve it. Then, because I was becoming frustrated, I said I’d been reading their Unilocal reviews and noticed their company owner reads and, where appropriate, responds to the reviews, and if I didn’t get a response through normal channels in a reasonable amount of time, I’d try writing a review and see what happens. Like I said, I do try to avoid the CNR label, but I’m not above throwing a hissy-​fit.
Within two hours a very nice young lady, Michelle, called and helped me fix my problem– which as I already suspected was of my own doing– actually, my not doing. They had gone to a new email web site/​server/​thingy, and I hadn’t followed the directions they (probably) sent me months ago. I guess they were hit by a ton of service requests from people like me who don’t follow directions. Not that Michelle said that, she didn’t make excuses, she just apologized for keeping me waiting, then fixed my problem and showed me some neat stuff the new site could do. She was not only technically competent, she was also friendly and good at handling an irate customer who could have been turned into a dissatisfied customer with the wrong handling– she deserves a raise (HINT!).
BTW, this is my first Unilocal review. LOL. (Did I get that right?)

I am glad that Unwired Broadband offers service in my area as unfortunate as it is no one else does. It is reliable and I am thankful that it is available. What I am unhappy about is that as wireless fixed broadband goes they are way overpriced. There are competing companies that offer way faster speeds for the same price per month if I only happened to live further north. What I pay for 3 mb/​s I would get 10 mb/​s for the same price. And for business pricing watch out. How they can charge $ 4800/​mo. for 100mb up and down when competitors are only charging $ 499/​mo. is beyond explanation. I understand that you are a for profit company but if you would only make the pricing more competitive and fair I honestly believe you would make more profit. The vast majority of your clients and customers would pay more for a more competitive pricing structure. The way it is set up now we are biding our time till something better becomes available. If the company implements a fair and competitive pricing structure I would be more than happy to give them a higher rating. Until then 3 stars is more than generous.

I was rather suspicious of getting Unwired in Visalia because I had a prior bad experience with Unwired’s slow download speeds in my Fresno office. I was wanting just short term service until Comcast could get installed in my Visalia Office. Their terms for service
call for automatic renewals of the contract for one year terms. When I was told that those terms didn’t work for me I was advised they couldn’t be changed but that they would let customer service know about my preference to not renew the agreement.
Beware if you need faster speeds for business reasons. I was advised that their «committed rate» was only half of the advertised speed.

My choices are this or super expensive wireless modem through a cell company. My wireless service alone went from well over 3 Benjamin’s to way less… we use the heck out of our internet and now I don’t have to fuss at the teenager about going over the 10gig limit… which was all the time… I love my unwired broadband

It used to be a great company, fast great support. Now all they want is more money. Money for support, slower service, i pay for the 3mb and most of the time only getting 1.8 and at best 2.7, never the full 3. I was a little late with a payment and they shut my service off.

An update as of ¾/​15, we were billed the full amount and I was never provided any form of email that my cancelation was done. Instead they just showed up a few weeks after and picked up the equipment. Worst company I have ever dealt with, avoid at all costs! Hughes net is better than this company and that is saying a lot

I’ve been a customer for several years at home and for my business. I live and work in the country so my options are limited. They were great at first but as time has gone on they have grown and their prices have gone up. I’m on a older plan they no longer offer. I have noticed that when my service gets really slow, I call in and they try to talk me into paying for a better, more expensive plan. My plan isn’t cheap to begin with and I refuse to be bullied into a more expensive one. I will be switching when something better comes along.

Unwired is the ONLY ISP I would recommend. Having recently moved from Palo Alto, Ca to Chowchilla and not knowing who’s the good and who’s the bad ISP out here. I was given Uniwred contact information from a freind and I couldn’t be more happy. My initial contact with Chris in the front office was extremely profesional. Russell and James, the techs that actually got me up and working were extremely versed in the ISP connectivity world. Additionally, they were professional and polite. It was nice dealing with a local company that actually picked up my call and I could understanf them. Most importantly, keeping my money local vs. sending it to some off shore mega call center equipped with unqualfied telephone answerers, just following scripts. Unwired is simply the best.

Unwired Broadband is a refreshing change to dealing with big business. If you have a question regarding your account Joy in the billing department is a dream. She answers the phone when available — out of the number of times during business hours that I called, I only received voice mail once.
The tech department was very helpful when I had an issue because of a power outage who walked me through the troubleshooting steps to resolve the issue.
Service — AWESOME… I live just outside city limits and DLS and Xfinity is not available — first had Hughes net which was the biggest joke ever which limited download usage, unable to connect for on line gaming or streaming videos which Unwired Broadband handles excellently. We have a family with a large Internet usage and have never had any real issues.
All this with a local touch and reasonable pricing… even if the other companies can provide service in the future — I will maintain my account with UNWIRED Broadband…
Thanks

Heard about them on the radio. Called them first for internet services and the sales guy phillip was not at all helpful. Actually kind of rude and seemed annoyed that I was even asking what the prices were and what he offered. im not familiar with the fixed microwave deal he was talking about, im just not technology savvy.
Finally got to the point and he says they dont service my, area. I asked if he knew who does and bluntly said No. and hung up. Ok. Great.
Would have give them 1 star but im giving them the benefit of the doubt because of all the great things ive heard. Maybe I just caught them at a bad time…

Have this for my office out in Madera. Very fast and very reliable. Also did I mention very affordable as well.

Recently ordered DSL from Unwired as they are less expensive over the long run than AT&T
Would like to be able to contact tech support on a 24hr a day basis, instead of «on call» after business hours and on weekends.

I have UnWired Broadband myself. I use their 6Mb DSL and I have to say that in 3 years, it’s gone down a total of maybe 15 min. It doesn’t matter if it’s rain or shine in Fresno, the DSL works. I work at home, 8am to 5pm on a VOIP phone that works over the internet and it just — works. No hassles, no fuss. They use a transparent bridge setup with multiple STATIC IP’s. No insane setup costs. The tech support is great — though you shouldn’t ever need it as they’re that reliable. Seriously, in 3 years — pretty much no downtime. The ISP I work for has more downtime in a month than this ISP has seen in 3 years. Very competent guys. I couldn’t be happier.

Tired of spending uncounted hours on the phone arguing with computers and «friendly» operators in Calcutta every time your DSL line acts up? Fed up with Internet providers who make it clear just how small a fish you are?
Get unWired today!
After trying to get our A*&T ‘Net connection fixed, a task which involved the waste of over 2 & ½ hours of precious cell minutes and my head repeatedly exploding («The MESS … The FUSS!»), I finally blew a fuse with the umpteenth nice «service adviser» in India. Curtly requesting to speak directly with someone in California, I finally got a service appointment.
Nearly a week after the service went down, another nice service tech came out and told me the modem was dead, and it would only cost a minimum of $ 125 (!!!) to restore service. I politely and quietly declined the «opportunity.» Instead, i called unWired Broadband.
I can hardly describe how happy I am with unWired’s service personnel. This is the first ‘Net provider I’ve ever had an INVITATION to bring my gear to their office for testing and setting! My home network is an oddball, with Windows, Mac & proprietary equipment all vying for connections, and it turned out that both the modem & wireless were defective. Working around my routine took time and patience, but they considered my repeated visits to be learning opportunities. They were also unfailingly courteous and (most importantly) didn’t treat me like a dolt!
I’m connected again, and faster than ever! So, if your ‘Net providers tired, get unWired!