Aqua Tots

Went in to sign up– it was a jungle in the lobby. 8 people deep in line. One person running the desk. After 40 minutes of waiting we just left.

We went for a trial class there today and I was really hoping that it would be good as it is so close by our house. Do not come here. The people there do not care about their job. The instructor was just plain awful and talked to the kids in not a nice manner. The instructor, Brandon, said 2 mean things to my daughters. This was my daughters first time in a swimming lesson and were nervous and you just made it worse.

My daughters have been going to AquaTots West Frisco since they first opened. My oldest is now on swim team and loves it! Hayli is an awesome swim team instructor! Bailey is the best teacher that my youngest has had! We love Alex and Stephanie working the front!

Have been going to this location since it opened. Over time my daughter had had multiple instructions… some really good… some okay. During a recent lesson, our usual instructor was out due to illness. My daughter does not care for the instructor she was moved to for the lesson. As we were discussing whether to reschedule or move forward with this sub par instructor, she stood in front of the facility yelling that we as parents should stop babying our child and make her get in their. Excuse me… sub par instructor… mind your own business. I wouldn’t let my child participate in a lesson with someone as ridiculous as this thing they chose to label as an «instructor». Kudos to the lady working the front desk who apologized repeatedly for this sorry excuse of a worker. She herself appeared to be as appalled as I was.
Long story short… this matter has been discussed with management and apologies were offered. While I appreciate that, still does not make me feel comfortable returning there. I have moved my daughter to a new facility and we are quite pleased.

They kicked out my child for being too hyper they have unexperienced teenagers teaching your kids how to swim, most of them don’t care and will talk bad about your child behind your back. We were there since it first opened when Jose was the Manager and in that time he was let go and the Indian owners took over because they lost control of the store and people were opting out of the programs left & right because of bad management. The teachers there are only there for a paycheck and could careless or know how to teach a program. We had a lot of make up classes and the owners when we were kicked out of the program refused to give our money back especially his wife both RUDE by the way. They ended up cutting us a check but was not the full amount. This is a bad program/​facility they do not care about the kids here. Please choose another swim program somewhere else!

Great swimming school. Nice and clean waiting area and great instructors. They always take the time to provide feedback after each class on child’s progress. And my kid has been loving going to classes. Only downside is that kids cannot take showers there after class.

I love this place! The staff is amazing and thanks to them my kids are finally not fighting me to do an activity because they actually enjoy it! I love how the class size is small enough that they actually get more swim time.

Our daughter has been taking swim classes at Aqua tots for some time now and she has advanced quite a bit as a swimmer. The teacher are great and our daughter loves going to the class

Lindsey,
My kids attend your West Frisco Aquatots. They are Hailey Lo and Alyssa Lo, they’ve gone there for about 1 year now.
I’ve seen tremendous improvements for Alyssa, so I am glad I put her in your swim school.
The new Indian lady manager, I don’t like her so much. This afternoon, Hailey Lo my kid, I left her at AquaTots at 5.45 pm on MAY 11,2015. Her sister had a class at 6.15pm. When my husband picked up Hailey at 6.15pm (30 min later), the Indian manager (who’s been there for what? Less than 1 week?) yelled at my husband IN FRONT of all people that we were not supposed to leave our kids there during th lesson.
First, I am appalled at HER RUDENESS. My kid Hailey got a nosebleed because she and another kid bumped into each other, when we were not there.
Second, I’ve never seen any rules on your website that we can’t leave our kids there and pick them up after the lesson is over. I left her to go home and cook, knowing my hubby will pick her up later.
I never have any problems with the other lady (don’t remember her name, she’s the one who’s a cancer survivor). This was my first time seeing the Indian manager. Even if we broke the rule (which I’m not sure we did) by leaving her during the 30-​min lesson, what right did she have to YELL at my husband in PUBLIC?
I am upset with the whole incident. Please let me know, I really like AquaTots and paid 6 months in advance. Thank you