Mattress Firm Clearance

Every now and then, a shopping experience becomes a very pleasant experience. that happen to us today. We stopped in Mattress Firm in Frisco and worked with Camden Young. After our initial welcome to the store, his sells mode kicked in. He was very articulate and versed in his stores products and the Mattress Firm story. He educated us in the pros and cons of the products we were interested in buying. We left the store with a $ 8500 purchase. There was never high pressure, as he seemed genuinly interested in getting us a mattress that would be exactly what we needed. It is good experience to work with a dedicated and intelligent young family man that is truly interested in getting his customer what we or she wants. Thank you Camden for your passion and your service to our country.

Camden was a great help! Knows his stuff, listened to what I needed price-​wise and quality-​wise, worked with me to find the best possible price. Made the process smooth with great suggestions. Thank you!

Now, we didn’t end up buying anything but let me just say that the sales people were really good– they didn’t try to manipulate you too much into buying the mattress but also did care about the customer. Those two stars were knocked off because of prices– I mean, comparatively, there are enough places to go whose mattress prices aren’t so high!

The mattress we purchased at Mattress Firm was the worst piece of junk mattress I’ve ever seen. The floor model was not the same as what the delivered even though the tag said it was. Time to take it back. Of course the sales lady gave us attitude the whole time she was processing the return in the store. «You’ll see a refund in 5 – 7 business days».Yeah right. 15 business days later I call customer service and magically the refund had been processed that morning and would show up on my account tomorrow. In other words they were going to either steal my money or hold on to it as long as they could until I called and forced them to give it back.
Needless to say but we will never buy from Mattress Firm again. We went across the street to the Sleep Experts by Mellow Mushroom, bought a very nice mattress from Alex and got free delivery. Couldn’t be happier now!

Cheapest mattress set on display was $ 800 and they went up as high as $ 4000. When the sales person saw us leaving without any question, they asked what I was looking for and I replied something cheaper. The employee then said that I missed the «discount area» (which was nowhere to be seen on the showroom floor and apparently is hidden in the storeroom or something) and that they had sets as low as $ 199. I didn’t like the fact that the «discount area» was hidden someplace, so we left.
I’m sorry, but not everyone can afford $ 1000 for a bed set and if you are going to advertise more affordable sets, how about putting them out for display with everything else and not hiding them in the back or only making them available upon request? Employee was friendly and store was clean, so no issues there — just the fact that the cheap stuff wasn’t on display.

We purchase d a mattress from this location and thought we got a great mattresses and great deal until things came unraveled. First they delivered the wrong mattress and then the salesperson denied he had switched the mattress from the one we ordered to a lower priced mattress. While we finally received our mattress it turned out to be the worst buy we had ever made. The mattress gave off so much warmth that you could not sleep on it. We returned the mattress.
We should have been a lot more careful when purchasing any mattress.
1-​Compare mattress and prices at several different retailers. FORGET the name they have as many will have their own label. Compare the same mattress. Do some research on the internet to check out retailers as well as the manufacturer. Some manufactures have suggested retail prices on their web sites.
2-​Prices are NEVER firm at stores that just sell mattress, thus negotiate a discount. This may not happen at chain stores where furniture is sold
3– Use your cellphone and take a picture of the mattress AND box springs you purchased
4-​Make sure your sales receipt shows that exact mattress and box springs. Be sure your salesperson’s name and telephone number is on a crd or the receipt.
5-​Agree upon a delivery time and have it in writing on your receipt. Be sure the hours of delivery are shown on your receipt.
6-​Put in writing on your receipt what you intend to do with your old mattress. Have the drive pick it us, place it on the porch, place it in another room, etc.
7-​Get in writing what the return policy is. How many days that return can be made, how much is the return cost. When will they pick the mattress up?
8-​Upon delivery check to make sure you have received the correct mattress and box springs. Do they match? Did you see the wrapper being taken off a NEW mattress?
Are all the manufacture tags still in place on the mattress?
9-​Pray that you don’t have to go through the return process!
10-​No matter how you paid it may take sometime to get your refund. Be patient.
I trust our sharing our experience will help you in having a much better shopping experience. GOOD LUCK!

Making a big purchase is usually never easy or pleasant because pushy salespeople are looking to feast on you for a big commission. That is NOT the case here!
Our salesman, Cesar, was amazing! We walked in completely unsure of what we really wanted or if we were even going to make a purchase. He spent a considerable amount of time with us explaining the features of a variety of mattresses until we found one we fell in love with. He answered all our questions without judgement and without the superiority and condescending tone you sometimes get from salespeople. When it came time for us to decide if we really wanted to make a purchase he didn’t pressure us at all. He was warm, friendly and relatable– like buying a mattress from your friend.
The checkout process was smooth and painless and he even gave us a discount on the mattress cover.
Delivery was even easier! They said they would come between 4 – 7 and they came around 6:30. When we opened the door, the delivery guy had rolled out a red carpet and handed my boyfriend a mint and comment card. Then they offered to wear booties over their shoes so as to not track dirt into our house. They set up our mattress in no time and offered to take away our old one.
The day after our delivery, Cesar called me to see how we enjoyed our first night in our new mattress. Now, that is great customer service!
Overall, if you’re looking to buy a mattress I would highly recommend you check out this location. I truly felt like a valued customer from beginning to end and would definitely go here again if I need another mattress.

Went in to test out beds, walked out with a tempurpedic mattress. We don’t even live in Texas! Terrie was simply AMAZING.

This is the largest Mattress Firm in Dallas. It offers a lot of variety and more importantly, the employees are amazing such as Joshua Cotten. He really paid attention to my needs as a customer and ensured I got the best deal on a mattress, bed box and bed frame. I really like this store and I encourage everyone to go as well.