Sprint Store

This company is absolutely the worst when it comes to service and problem solving. I bought a faulty refurbished phone and it has never taken a full charge. I have been to countless Sprint stores trying to find solution, to no avail. everyone is well trained in «washing their hands» or «passing the buck.»
Only Bethany at this store was nice. without insurance or returning the phone within 14 days you their consumes is SOL. and nobody gives a dam. DO NOT go to their new store on 121 and the colony. That manager there will not offer any solutions that do not include you shelling out more money for a crappy phone they sold you.
when trying to get number to speak to a supervisor I was told that information was confidential. what? Its probable so they don’t get beaten up by pissed off customers no one knows how to take care off. Not seeing your customers when there is a problem is a lousy business plan. Try that with a restaurant or a retail store.
So I’m left paying on my broken IPhone, the phone contract and spending more to have this refurbished one fished so it can work until November when I renew my contract. Somewhere else. Don’t think Sprint will miss me.

Bought my phone at this location almost a year ago and had the worst experience with a sales associate. Today I went back for a few account questions and again the customer service was AWFUL. I had only 2 questions about my account and was talked to like an idiot. Will never go back to this location, should’ve learned my lesson the first time.

My girlfriend got her new phone here yesterday. Ozzie helped her out. Then he asked her out on a date after her transaction. After she left the store he decided to send a follow up text to her at 1:30 in the morning. She didn’t give him her number so I’m just curious if it’s company policy to lol up then send a 1:30 am follow up text? What’s the deal with your customer privacy at your store?

I came in to upgrade 2 phones for my wife and I and were paired with Cori. We went with 2 Samsung phones b/​c we were told that we were eligible for a $ 15 discount EACH for a lease upgrade. Considering the normal payments were $ 18 and $ 23 before the discount, I went ahead and signed up. Of course I asked that we have the insurance b/​c if you damage a leased phone you are required to pay full retail price for replacement. Not knowing there was more than one equipment protection plan and instead of asking me which protection plan I wanted, Cori went ahead and signed me up for the most expensive plan. The rest of the time, Cori attempted to talk me into buying a new speaker, new accessories, and a new tablet. Speaking of the tablet, I told her at the start of the conversation that I would like to cancel the tablet on our plan. Clearly, she did not listen as she tried to sell me a new tablet!
Finally, I get home to go over the new paperwork that was emailed to me. To my surprise, I noticed that I was signed up for the «Plus» equipment protection plan. I did some research and found out it was the most expensive plan. Additionally, there was no mention of our $ 15 discount per phone. I called corporate and they told me that I was not eligible for the stated discount! Mind you this is a difference of $ 720! ([$ 15 each]$ 30×24 months lease period). I went scorched Earth on the rep citing that I was deceived with a bait and switch, something which is against the Texas Deceptive Practices Act. The problem was escalated to Corporate and I’m waiting to hear back.

I would give zero stars if I could. HORRIBLE customer service, and the manager is the worse of them all. She had a major attitude because I wanted my money back on a screen protector that didn’t work even though they sold it very persuasively less than a month ago. After many rounds of arguments with them they finally refunded my money. Again, they had a major attitude– especially from the manager! Also, they waived the activation fees for my friend and would not waive them retroactively for me. I understand that it was after I bought the service (less than 30 days however) but they didn’t do anything to try to make it up to us even after I referred my friend to them. Very very poor service! I should have stayed with Verizon– lesson learned– I will be switching as soon as possible!

Read all the comments before mine don’t come here ! Waste of time. The service SUCKS and they don’t care about you they will just ignore that they have 8 ppl in line and will still skip you if you been waiting for 1 hour ! Worst service ever !

Initially I came in to the store looking to purchase a Mobile WIFI hotspot. After finding one with the features I liked, I spoke to the customer sales rep, who told me that the device would be $ 50, and that the monthly service would be around $ 20. She informed me that the first bill would be slightly higher due to a small activation fee, but other than that, after taxes, I shouldn’t expect to pay more than $ 25 a month. Not bad.
Then, I was informed that the particular device was out of stock, and if I wanted to sign for a service, I would have to buy the slightly better, $ 100 product. I decided that wasn’t a bad price still, and bought it and left. After testing it throughout the city, I saw that the data rates were nowhere near what they had advertized, and the connection was spotty at best. A week later, I received my first billing notification, it was over $ 70. I came into the the store to return the product, and they refunded me my $ 100, and told me that because I was within the 14 days period, I wouldn’t have to worry about the bills.
Fast forward about 2 months, and now suddenly, I get a call from a collections agency saying that I have nearly $ 60 remaining on the balance, and that they’d file a report against my credit if it was not paid. I don’t know where the miscommunication in all of this was, but I for one, am very unhappy with the service of Sprint and this location in particular.

Do NOT, I repeat DO NOT bother making an appt… as it doesn’t matter. Folks will be serviced before you. even though on the website it indicates that supposedly «those with appointments will have priority over those without». I had a very busy day ahead of me and figured I could be in and out if I scheduled ahead of time… Nope. still waiting 40 min into my appt time and no help.
I get that every now and again u get swamped. But geez, respect people’s time ESPECIALLY if an appt was made

Great service; went here to pick up a phone for a corporate account. Now, normally, you’d expect to get spotty service because these hard working folks don’t get comped to do corporate account work. However, the guy who helped me out spent a long time getting all the details right and was very gracious besides. Highly recommend this store if you have wireless needs and want to use Sprint.
Sidebar: the agent who I was supposed to work with was stuck with a customer who just. Couldn’t. Decide. On. A. Case. For over an hour! Poor agent…

Don’t waste your time making an appointment. They let three people who didn’t have an appointment go in front of me… I’ve got an appointment because I’m responsible and have a schedule to follow. They’re even apologizing to other people for the wait while ignoring my appointment.

A mobile phone store is the perfect example of a place where the service and products can be hit or miss. You might have a great experience and then a bad one. We’ve never had a bad one here, though that’s not to say it won’t happen next time. These folks are anxious to help, friendly, efficient and will bend over backwards to do whatever they can to make you happy. Five stars seems a little over the top but honestly, I can’t imagine how the service could be any better.

Ive come here and had exceptional service with VERY knowledgeable staff who have bent over backwards for me and then then other times Ive had the worst experience. (trying to up sell me even after Ive said no 3 or 4 times, trying to sell me more phone lines when thats clearly not what I wanted, refusing to exchange my wall charger for a new one when the one I was originally given was clearly defective) Basically Its really hit or miss at this location. You’ll know as soon as you get to the counter what kinda visit its going to be. So far that I give it two stars. Its a bit too hit or miss for my taste.

Sprint has really come a long way in their customer service. The staff at this location are very attentive and this location is full service which means it has a phone repair center as well.