Mr Tire Auto Service Centers

I have been going to Mr. Tire for all my car needs for over 10 years. Each experience has been exceptional. They are courteous and take the time to explain things to me. I have, and will continue, to recommend them to everyone. Thank you all for all you do! It is very comforting to know you are giving me the most honest answers regarding my car.

Very happy, great service and fast, definitely recommend them for replacement and servicing. Thanks for the great job!

I’ve officially had THE WORST experience at Ft. Washington Mr. Tire on Cady Drive. On Sunday March 20, 2016 I took my car to this location for an oil change and issues with my power steering. According to the customer service representative (Larry) based on the information given to him by the technician who preformed the testing, my car needed a new power steering pump; his words to me were «this is the reason for noises that you are hearing and the leak.» He stated to me that once he got the part the job would take 2 hours to complete. I called around and finally found someone to pick me up considering they had to order the part, get the part which was added time to the 2 hour estimate. When I left he told me that the car should be ready by 1 pm; I allowed additional time. At 3:02 pm I had not heard from Mr. Tire as to the status of my car, so I called to check, I was then told that it would be ready by 4:30 pm. While walking out of the house at 4:30pm, Larry calls me back and says; «ma’am, your car is not ready and will not be ready by the close of business today. The part was defective so we have to order a new part and I can not do anything for you until 8 am». (If they had addressed my car when they received the part initially they would have known before 4:30 (close of business that the part was defective, when I called to check on the status is when they began the work)… It was not until 12:06 pm on Monday March 21 did I hear from them stating that my car was ready; which means a day off work-​because of the inefficiencies of the organization. Fast forward a week later, the initial problem that I had on Sunday March 20, 2016; the reason for taking my car in, I am having on Tuesday and Wednesday March 29 and 30, 2016. On Wednesday March 30, I call to Mr Tire and express to them the issues that I am having and I express to them that they are the same problems; in addition to a larger leak that I was having prior to bringing my car in on Sunday March 20, 2016. On Thursday Morning March 31, 2016, I return to Mr. Tire at 7 am, as was told to me by the Manager Larry; however upon arriving at 7 am, they don’t open until 7:30 am. (Mind you, I am scheduled to be at work at 7 am). Upon opening, he asks how I can be helped and I again explain the issue to him. I ask how long it will take, he says «you are the first one, we will get your car right back.» Two hours later, there is no communication and I hear nothing about my car, it’s status, this issue or how they would fix it. I decided to stand in the front, so they could see my presence and get me an answer. A few minutes later, the Manager Chris stays to me «ma’am, your power steering pressure hose is bad and needs to be replaced, this is the reason for your leak»… 1. With a leak that bad, there is no reason as to why it should not have been seen and detected a week ago, when it was stated that the power steering pump needed to be replaced. I can not fathom how you can replace the pump without noticing that the hose was causing the leak and needed to be replaced; outside of collecting the money for jobs that did not need to be completed while the «PROBLEM» still remains. I’m sure they realize now, why the first initial pump they tried was defective… it wasn’t the pump, it was the hose the whole time. Looking at my receipt from March 21, 2016; I was charged $ 99.99 (total amount) for Fuel System Processing that I was not made aware of or nor did I know that I needed. $ 529.64 later all that I am sure of is, Mr. Tire got my money, a new power steering pump was replaced and the initial problem still exist. While in the shop on Thursday March 31, 2016; after being told that I needed a power steering hose; Chris, the manager did offer to do the service without charging labor; stating that I would have to pay for the part which was priced at $ 102.54. As one may assume, I am highly pissed, yet determined that «I AM NOT GIVING THIS ORGANIZATION ANY MORE OF MY MONEY.» I paid over $ 500 a week ago and the problem was not fixed… I then asked for the diagnostic sheet from prior to them fixing my car on March 21, I also asked for confirmation that there was something indeed wrong with my power steering pump and that it truly needed to be replaced (to me it seemed as a plow to gain money from a young female whom they assumed did not know her stuff and/​or who they thought they could get over on; not the case). I ended up taking my car to another establishment, where it was determined that I indeed needed a power steering hose. There, it was stated that there is no way in the world that the leak from the power steering hose should have been missed if the job was done properly and thoroughly. It was also later noticed that, there was nothing wrong with the original power steering pump. They got me, fraudulent fixes-​while the consumer is out of money. Will never return to this establishment or refer anyone.

This place is a ripoff and petty. Wasted money for an inspection where I went up the street and got approved same day. Avoid this scam company.

December 28, 2015
To whom it may concern:
Today I went to Mr. Tire on Indian Head Highway, Ft Washington Maryland as I had done several times in the past. However, today was very different. In the past, I had nothing but positive experiences with this particular location. Today I met Larry, who indicated that he was the manager. I went in around 6:45 pm (wasn’t sure what time they closed. Didn’t know it was 7). As soon as I walked in I saw «Larry» walking from the back. I told him I had brought tires there and that one tire got a nail. I wanted to see if I could get the tired looked at and plugged or whatever was needed. Larry gave me a quick laugh and said you must be dropping in off and he said it in a sarcastic way. Not being bothered by his nastiness, I said no I want to wait. He stated don’t you know we close at 7. I told him I thought you closed 8.
He then stated you can come back tomorrow but we won’t be looking at your tire today. We are closing in 5 minutes. My problem was not so much that they were closing. It was the nastiness in which he presented it. He made faces at me, bulged out his eyes at me and made all these unnecessary motions basically like get out of her lady. I became quite upset because of his treatment. He stated I could make an appointment. I told him no one told me to make an appointment when I purchased the tires, in fact people were extremely accommodating when they had a sale.
Larry was extremely rude to me. I asked who the manager was and he said to me I told you I am the manager on duty. He if you don’t like it call corporate. I asked for the corporate number. He told me you write it down… I’m not writing it for you. I stated a couple of times, so you are refusing to write down the number but yet you tell me to call corporate. He then replied write it yourself. I don’t write for you. Then I got more of the facial motions, eyes rolls etc. I mean I don’t know when I met a MAN that acted more juvenile or when I’ve gotten such terrible customer service. I realize Mr. Tire sells plenty of tires every day and my tires don’t put a dent in their sales, but do associates need to be this nasty? He was nearly belligerent with me. I was extremely insulted in many ways. I did leave out still some detail. I am hoping that this correspondence will be received by the right individual or manager.
So I am at a crossroads with what to do with this tire I purchased from Mr. Tire. My tire is flat and I stuck with it. I am apprehensive about going back there because the manager Larry really intimidated me with his actions. He was quite mean, very brash and extremely nasty. I went online and read some comments from others. Way too many comments regarding dissatisfaction. I believe the corporate office should look into the way customers are treated whether you go in for help morning or evening. From my end, it is never acceptable to treat customers foul or with such uncouth.

Went there to plug a tire with a nail in it. Was told that my tire that had less then 1000 miles on it had to be replaced and they would order the tire and it would come in 2 days. They kept my vehicle for the 2 days while waiting on the tire and charged me the same amount i paid for the tires that were currently on the vehicle. When i got my vehicle back i look at the tire and it was a tire that cost $ 100 less that the other tires currently on the vehicle for the same price.

I needed one new tire to replace a flat. I ordered my tire on a Friday. By Tuesday they had the tire in the shop, I left the wheel with them and they installed it. By Wednesday it was on my ride and I was out the door. Oh no… something was wrong! At 40 mph the car started to shimmy and no matter the speed it pulled the left. I went right back and they fixed the problem at no charge; the problem was another tire was out of balance.
Not only was I impressed that Mr Tire in Ft Washington fixed a problem they weren’t responsible for at no charge, both individuals I dealt with at Mr Tire were very friendly. Especially Chris, he was who encountered the most often there. Not only do I feel like I got a fair price, but the service I experienced was like nothing I have seen at an auto repair garage. Kudos Mr. Tire!

I had a horible experience with a different company and went to Mr. Tire in need of help. The manager, Chris, took great care of me and made sure I got everything I needed. They are definietly a busy place so I recommend making a reservation. My experince with their service was excellent.

Called to make an appointment on a Saturday, a very nice man who also helped check me in upon arrival tells me just to just drop it off and they’ll take care of it. Ok, sweet!
I drop it off at 11, he says it’ll be done by 2:30. They are super busy so that sounds reasonable. Come 4:30, still no call so I call them. «Oh yea, we had a question for you, did you want your rear roters and pads replaced?» Quote was too high and beau can do the work anyway so I decline. He says «okay so they have to get the tires on, come by in 30. Oh wait, you also wanted an alignment, give them an hour.» Sssoooooo… what were you doing with my vehicle between 11 & 4:30??? If you needed an answer from me prior to proceeding with the work order, you should have called! Isn’t that why you took down my phone number? That’s an entire day without my car.
Get there to pick her up, cost is $ 175 for mounting/​balancing/​alignment (very reasonable — I had a coupon). Just on some weird hunch, I say «so, you performed the alignment, correct?» «Ummmm, let me check on that.» Goes back to the mechanics, answer is no. Awesome, glad I asked? Otherwise that’s $ 100+ for nothing, literally.
Plus they keep the paper with all the useful information/​notes about your car. I just happened to notice it said the tire pressure was set to 35 psi. My car specifies a psi of 26… max load 30. Checked it when I got home (although it was obvious just driving) and sure enough, way over-​inflated. So… oops again.
What it boils down to, folks, is you had better be paying very close attention and definitely check their work if you must patronize this place. I’m pretty sure they either haven’t a clue what they’re doing or they just don’t give a damn.
I certainly won’t be returning. Good luck to the rest of you!

Had been going to this Mr. Tire for 11 years with 2 cars. Every problem I’ve encountered involved Chris, who is a very miserable, mean, bitchy person. Next to the last time I was at this establishment, I was sitting in the waiting room, telling a young lady how I was satisfied with the place until a few of the mechanics started leaving.
Out of no where we hear Chris arguing with a customer (made a liar out of me). But I also realize, the times I’ve had issues ONLY when Chris has been there. Fast-​forward, they kept my car overnight, as the problem was the gear shift. I was told, by Chris, they would do a diagnostic on the car and give me a call the following day. I waited for the call, by 1:30pm I called and was told they hadn’t looked at my car; every time I called back, Chris answered the phone and acted like I was bugging him for checking on the progress of my car, since no one bothered to call me by 4pm I was told I would need to see another business (beside them) to look at the transmission. I opted to get the car towed to the dealership (which I’m glad I did, as it was not the transmission, but the actual gear –good thing is the repairs and labor were covered under warranty).
Chris initially said I would have to pay $ 89 for the diagnostic, but I had no intentions of paying and I guess he realized that, when I walked in, so he told the guy at the counter, «just give her keys, no charge». I knew this place was going downhill, when all of the good guys, who had great customer service, explained what was wrong and what needed to be fixed, etc. started leaving; bc management sucked!
I will NEVER patronize this Mr. Tire and really thinking hard on the whole Mr. Tire franchise, as none, in the DMV have great ratings! Before the summer of 2014, I would give this location 3 ½ stars, but since the few good mechanics have left and Chris is more visible, they get a ½ star.

Chris was extremely rude over the phone. I called to ask about information given to a customer of mine and since the information was incorrect I asked him if he read the directions. The directions specifically mention how to gain access around the piece they said they couldn’t access. I felt it was a fair question since they were clearly unaware of the procedure to bypass the panel. He then became rude and asked me if I felt like he «fell off the turnip truck yesterday». I would not bring my vehicle to this establishment if they cannot follow directions any home mechanic could follow.

I bought a tire for my corvette and they installed a tire that did not meet the specification for car. After I complained, they installed the right time at an additional cost which was not competitive with other tire shops (appears bait and switch). I contacted their headquarter and they offer me a oil change to win back my trust. Are you kidding, would I trust my motor to those guys?
My ace in the hole: I charged this purchase to my American Express Card!

My husband and I went there to ask for a quote for new tires.
He asked if we have any brand in mind, we were thinking Firestone destination, he told us that for our car there were discontinued. He offered Yokohama saying that this were the cheapest ones and the total were for $ 843. Wepreviosly looked for the price on Mr. Tires website and the same wher $ 767 including instalation. We are not sure if he did it because we were latinamerican or he just didn’t want to sell anything at all. So we went accross the street to Tires Plus and we received a great service and a great price.

This place is shady. The tried to charge me a ridiculous amount to remove my window tint, then tried to charge me for the same inspection. When my Girl took her car here, they failed her for the inspection then tried to charge for all these crazy repairs so that it would pass. She took the car elsewhere and it passed no problem. They said the car was in fine condition.

Rip off! Got a quote for new tires, when my husband went back to purchase the tires they said the quote was for the wrong size tire (they looked up the size for me the first time) and the correct one was almost $ 300 more than the quote. Would never have gone back to them if the price was that high. When he asked for a cheaper tire they lowered the price of the one he quoted him more money for. They said it was to make the customer happy, but this is one unhappy customer. Will NEVER go back to them again, very shady business. If you won’t stand behind your price quote you should put it in writing so at least I know how shady you are!

I’ve been sitting here 2 and a half hours waiting for a flat repair. They took my car right away making me think they could get to it soon. If had known they could not, I would have gone elsewhere. 40 minutes ago I asked how ling and was shown bow they had my car up and it would be soon. I’m still waiting and i just need a tire patched. Now I’m late for work and will be pissed if they tell me they can’t repair it. So I finally go check on my tire and he’s patched the wrong one! Granted I appreciate that they found the nail in my OTHER tire, but it wasn’t leaking and I need the flat fixed to get to work. *sigh* I won’t be back to this place.

I am giving them a 3 because I usually get a great experiance with them. I drop my car off at lunch and pick it up at 4 pm. The last time I was there I had to wait an extra hour and a half. I know that they were busy that day, but when I tell you that I will be there at 4, I think that it should be completed.