Chase Bank

One teller?! In the middle of the day with a line almost out the door I don’t understand how or why you guys only have one teller open. I have been in line for 15 mins and still am 6 people away from being helped… HIRE MORE EMPLOYEES!!!

It is my mistake to stop by this branch. I never imagined that any bank has only one teller. They do not care customers wait in long line around 30 minutes. I talked a person next to me who has been this branch several times. He had never had services without waiting shorter than 20minutes. Looks like that it is not only recent time they have a shortage of staffs. Is there even any branch manager who cares about customers. I do not know how this branch survive… maybe customers has no choice because this is the only Chase around this area.

This is my go to chase bank because it’s the one closer to my house. This chase is new and more secured than the other chase banks I’ve been too. In order to get in, you need a chase card to swipe through the doors. This chase bank also has good customer service

I never thought I’d be leaving a Unilocal!review for a bank, but this branch is ridiculous. I understand that many Chase branches are now going to ATMs indoors, which I think is a great idea. However, if you only staff 2 people on a Friday afternoon when everyone and their moms are going to the bank to close out their week, you’re bound to have some staffing issues. I arrived at 2:50 PM today and was waiting for a personal banker for good 15 minutes and finally decided to go talk to someone at the teller window, who said the only banker on duty today is currently on lunch. Seriously? At 3PM? I decided to not put up with it and promptly walked out.

This place used to be good, everyone used to be super polite and the bank tellers got to know you, and would recognize you when you came in and what not. Well now they got these kiosks on there so the lines are ridiculously long and the tellers are stressed out trying to get it moving cause theres only 1 – 2 tellers per 20 customers, so theyre not as polite and talkative. Lame. and who the hell wants to go to those, i normally only go to the bank to get my money orders (charge $ 5) to pay my rent. Now I have to wait 20 – 30 min like Nobody wants to use those stupid kiosks, we all want to talk to a teller, if i wanted a machine then id go to the atm machine. Bring my awesome teller friends back, why are you guys contributing to the unemployment lines :(

While waiting in a long line for the confused teller that has no manger in sight you can enjoy the smooth jazz from the clock radio they have mounted to the counter.
As I stare at the gloomy LA skyline plastered over space meant for additional tellers I wonder if someone at Chase corporate thinks this branch is in LA or if it just wants to depress you further with this gloomy photo.
Wells Fargo isn’t great but way better than this poorly planned set up.

So from the other reviews, this bank seems to be on the newer side, so I won’t give them 1 star. I don’t know. I’m also newer to the area and this Chase in particular and it doesn’t say it’s new? Anyway I will give the benefit of a doubt that it is…
So there’s basically one teller at 5pm in the afternoon/​evening. Really?! It’s like when everyone is getting off work! There was one rep trying to get you to use the machines (not sure why she wasn’t behind the counter trying to move the line along), but I’m fairly certain if I didn’t need to go to the teller personally, then I wouldn’t be in the really long line in the first place. And also no drive-​thru like other people have said. It’s so unfortunate because the location is so nice and convenient until you walk in (because there’s no drive thru or have to go to a teller) then you realize not so convenient and nice…
Maybe they are working on it or something. I’m just reviewing because if you are on the go or crunched on time, I probably wouldn’t go here as a first option until they open up the lines or something.

Ugh this location is the WORST!
First off there isn’t a drive through and the parking lot is a CF with accidents waiting to happen! That in itself makes it frustrating and not wanting to actually go in and do your transactions!
I walked in and the line was out the door with only 2 tellers! Yet you see some type of manager walking around but not trying to get behind the counter and help at all, instead he proceeded to take other customers that need «one on one» help AKA more important customers than the ones that are waiting in line –_​_​–
I have no clue who designed this bank and the functionality of it but it’s awful! Seriously avoid this location if your not in a rush and have time to kill and don’t mind the bad drivers! –_​_​–

Chase Fees, ACH $ 25 MONTHLY even if you do not use ACH, Wire Fee $ 40, all other fee’s have DOUBLED. Fraud. Won’t take cash deposits, and when you bank in person you are a terrorist and a drug dealer, apparently based upon their scrutinizing policies. Closed my Chase account and went to Credit Union, NO fees for ACH, wire fees free with minimal balance, much more benefit. Banks have come and gone over the years, and every time during this rebound period after collapse, the 2 or 3 major players flex their fees just to see what they can get away with. Between that financial illogic and the terrorism policies you will regret banking with them. Rather, go to your local credit union and you’ll never need to «Chase» your money again.

As a loyal Chase member (previously, WAMU), I take great pride when using Chase for my banking purposes… whether it’s to deposit a check, use the ATM, issue a cashier’s check. The thing that I like about Chase is that most of its services are free. For example, other banks charge (~$ 10) for issuing a cashier’s check but Chase does not. Awesome!
This Chase location is very close to my house, so it makes it a convenient spot to get a quick $ 20 cash on one of my usual boba runs in the evenings when the bank is closed. That is, it’s *only* convenient when the door card reader (which opens the vestibule) works. There have been a few times that I would swipe my Chase ATM card (and my other gajillion cards) to gain access to the vestibule… but to no avail. My solution? Either to (1) wait for someone else to try their card, (2) go to the Rite Aid and get cash back after making a small purchase, or (3) whimper and leave.
Nothing to really write home about this particular Chase branch. It just happens to be super close to my house and is sometimes convenient when the door card reader is functional. Because of these door card reader issues that occur more frequently than not… you get 2.5 stars rounded down to 2 stars.

Went in for a homeloan. The guy was nice but he didnt really seem to understand that I was interested in getting Pre Qualified not Pre Approved. He gave me a crappy quote that was not enough to look for a house. I went to Wells Fargo and they got me $ 75K more and I was prequalified in a week. Now I’m home shopping with a reasonable budget. Thaks Wells Fargo.

Helpful and polite staff.

This location is pretty new and located in the Fresh & Easy plaza. Because it’s new its super clean and so far well organized. So far my experience with the tellers have been all right. They’re not super pushy and do what they need to do.
Only reason for 3 star review is because they don’t have a drive up ATM. Also when trying to deposit money it won’t take all of my bills. It’s not like I’m trying to deposit THOUSANDS, but I guess they just don’t want my money.

Nice and new. I like that about my banks.
The down-​side that makes it just «A-​OK»? The stupid ATM that doesn’t take all of the bills that I try to deposit. The next time I was at a BofA, the ATM deposited it no problem!
Take some notes Chase, get better ATMs!

Today at Chase Bank, I was shortchanged .25cents by the bank teller named Sean. I’m pretty sure this event has made me realized I have a better place to keep my money.
I am so closing my account tomorrow morning.
I’m **** tired of the outsourced Telemarketers from Philippines… at least WF doesn’t do that, they keep it inside the states