Neurology Center of North Orange County

This review is specifically for Dr Moon and the office/​staff.
I’ve been seeing Dr Moon since Spring 2014 to present. He is a St Jude physician and this is why I selected him as my specialist AND my pcp referred/​recommended him.
First off, it took 3 months to get the initial appointment. And any changes to your appointment will push you back even more bc he’s super booked.
Let me walk you through your visit with this office. Walk in and you sign in. If it’s your first visit, they will mail you the paper work prior. Co pays and insurance will be collected.
Check ins are typically 15 minutes before your scheduled appointment. They are very particular about punctuality.
A medical assistant will call you in and walk you down the hall to a scale to get your weight and height. Next she will take you to a private room and get your blood pressure. Once that’s done, you’ll wait about 10 – 15 minutes for the Dr and that’ll be your visit!
Pros + Dr. Moon is very nice and he is very intelligent. His bedside manner and patient care I would say I trust my care in him. He answered all my questions and concerns without rushing me. Importantly, he finds what works best for me and adapts to my condition and overall health. He is very professional and cool, he will try to get to know you (maybe figuring out what causes a to b related to you neurological issue? lol). And he is very gentle with the injections.
+Plenty of parking
+Co pays can be made via CC, cash, etc.
Cons– the office staff, clerks, administration. Oh boy, how many errors have they made during my 1.5 years I’ve been here?
–There has been 3 incidents where the staff have been called me to schedule an appointment. They left a message without any confirmation on my end to an old phone number. On the day of the appointment, a different staff called my current number to ask if I was coming in. I informed them I was waiting for their call to schedule an appointment; the staff looked at their records and said they left a message at a different number and I told them that was my old number that I told them to update it again. First mistake was no big deal in my book. But the exact scenario happened TWICE for a follow up appointment. A THIRD incident, same scenario, was with a nurse practitioner that I scheduled a follow up appointment. The NP called in sick but they called MY OLD NUMBER to cancel my appointment! I have repeatedly told the staff to call my primarily/​preferred contact number, but they kept calling my old number.
— Leaving messages to the dr on my newly signs and symptoms of new medication. I never got a call back. Either the staff toss it or the dr didn’t find it urgent. He didn’t address it during my follow up visit.
— Leaving messages for refills on medications. It takes foreveerrrrrrr and a few reminders for this task to be completed (mind you I waited a week and still no refill) hmpff.
Does it take a college degree to update the contact information? My God.
I worked as a receptionist for many years before going into my profession. The front staff/​administration is the key to having an office run smoothy. This place needs to pick out the bad apples and replace it with good ones. I noticed a few new staff and they were very friendly and they SMILED/​greeted me. There ARE a few good ones in there, but based on the inconvenience and how frequent I have to take a few extra steps to get my scheduling and refills take care of… UGH so frustrating.
I wanted to leave if it wasn’t for Dr Moon’s excellent care. If only he is at a St Jude branch, everything would be awesomeeee.
+5 stars for Dr Moon.
–1.5 star for all administration, front desk, back desk.

Dr. Waldman you are great! Because of your advice/​treatments my father’s stages of feeling dizziness/​passing out has gone away. He is a very happy man and feels so much better. Thank you so much for your help!

Terrible… office personnel is not efficient and can’t schedule appointments correctly… based on the other reviews and my personal experiences, very unpleasant. medical professionals try to make you feel like it’s a privilege to be seen by them but clearly don’t understand that we pay them they work for us. we pay insurance premiums, deductables, co pays, and so forth, there wouldn’t be any success if it weren’t for the patients, so people get a clue, it is a privilege for your doctor and office staff to have us as patients whether we choose you or are refered to you the privilege is ours (patients) not medical staff. just sayin… I selected one star cause you have to otherwise I wouldn’t have.

THIS IS A TERRIBLE OFFICE! THEY DO NOT HAVE YOUR BEST INTEREST AT HEART. The staff is not helpful and incompetent as is Dr. STEPHEN WALDMAN. He injected me with Lidocaine when I listed it as an allergy and his bedside manner is non-​existent. He lacks professionalism and his assistant is no better. Do not come here if you value your time and want to be treated like a human being.

I cannot believe that individuals think that they can go to medical school, start their own practice and have some of the most incompetent people run it and think that they can have a successful practice. I’m not even sure if I posted something on this practice before but here I go again if I did. The PA or NP recommended that I get blood work done (something that she had to run by the doctor), she failed to call me months following. I had to call them and they didn’t even know what had happened to my results – in other words, they lost it. Because of the hassle of not having received my labs back the office manager said that she would waive my co-​pay. Well guess that fell through the cracks too because I had been getting bills for a co-​pay that she said I didn’t have to pay. I’d called the billing department and the office and there has been no response whatsoever. Also, if a practice hires a former family practice PA who has no experience with neurology then that doctor needs to sit in on the meetings with the PA to give some sort of guidance. Even if he sits in the corner of the exam room saying nothing, at least be there. Otherwise, I might as well go to the Minute Clinic and I’d be getting the same level of expertise. I’m not knocking the Minute Clinic because I go there and am happy with their level of service. But if my insurance is paying for a neurologist then I better darn well get one to see me and not a former family practice PA. And, I might add, this is AFTER they had rescheduled me. This is not a knock on Dr. Moon as he seemed pleasant enough, it’s his judgment in having hired the people that he did to work the administrative and «medical» side of his practice.

Dr. Ciabarra and his assistant Meagan are wonderful! They were both very nice and made my Grandmother feel comfortable. They helped me understand the treatment she needed and explained things in a way she could easily understand. I feel confident Granny is going to be receiving great care here!

Dr. Moon and staff at Neurology Center of North Orange County have been very helpful with my mother’s treatment and recovery. The staff are very attentive and kind and Dr. Moon is a thorough professional who answers all questions and concerns patiently. Thank you!

Referred here by my primary MD & was very pleased. Friendly staff who worked with me and my schedule. Looking forward to my next appt & treatment.

Dr Bath has been wonderful in helping my Grandmother recover her independence. Its assuring that she takes the time to get to know her patients. To many offices are just there to shuffle you thru as fast as possible. Thank you. Thank you. Thank you.

I am always really impressed with the kindness and professionalism of the staff. The front office has gone out of their way to help me in scheduling appointments during a very difficult period in my family’s life. I truly appreciate their compassion.

I am so impressed with the staff and doctors here. The staff is just the right blend of professional and compassionate and the doctors deliver quality care, and really take time with their patients. Dr. Waldman in particular has been wonderful. It’s so nice to enter a medical office and feel welcomed, appreciated, and treated with respect and care every time, rather than cattle who just need to pay your copay and wait your turn.

I’m not having a good experience as we speak.
I knew before my appt that most likely the Neurologist will not be able to do anything for me but just tell me I have nerve damage, which is exactly what happened.
I was supposed to have a referral made on the day I left my appt. for another doctor, but instead the assistant calls me today to confirm if she was supposed to make the request or not.
Today is 8 days after the original request date!!!
That is so horrible!
Especially for someone who has been anxiously waiting for the approval in order to heal faster.
Also I had to wait about 30 mins even with my morning appt., which was quite annoying.

Dr. Waldman is great! He seems to remember and stay on top of my medical history. He stays up to date on current treatments for my condition and has valuable advice/​treatments. He also doesn’t send you down the wrong road of drugs that don’t work for your lifestyle or body.
His staff however are really hit or miss. More than half of the time I have to harass them to call the pharmacy back about my prescriptions. It’s always a hassel… I don’t get why they never can get it right or bother to do it at all sometimes. Good thing my condition isn’t life threatening without prescription refills, because I’d be a goner.

The office staff is VERY uncooperative and unprofessional. Would not refer anyone just based on the office staff alone! In this case I wish Unilocal would let you give no stars as a rating.