Sony Electronics Warranty Support

SONY WARRANTY IS A JOKE!
Even if there is not a physical damage they like to say that there is so they don’t need to cover the expenses to repair your TV…
It’s been 3 weeks I am going back and for with Sony Repair and send them pictures that CLEARLY show NO physical damage was done to my TV.
One day a bubble was formed between the panel of the TV and the TV… few days later black lines come out. I sent pictures to them, these pictures clearly show the bubble and the black lines… on the warranty bubbles and black lines are covered but over the phone the sony repair team keep telling me that black lines and bubbles are cover but in my case these was a physical damage instead… UNBELIEVABLE! I can stop on the street the most ignorant person and even he/​she can tell me that there was not physical damage to the TV.
I spend $ 3,500 per my TV with warranty. The TV start showing black lines less then 1 year from my purchase. Warranty clearly states that black lines are covered… but now… I need to through away my TV. Thank you Sony! I WILL NEVER BUY SONY TV AND WARRANTY because at the end they don’t cover for anything! TERRIBLE EXPERIENCE.
I had a much better experience with other brands… I WILL NEVER BUY A SONY TV IN MY LIFE!!!

If I could give 0 stars I would. My experience repairing my Cybershot DSC W830 was a complete nightmare. My battery failed after one week and I was instructed by someone in the Phillipines (each person told me something different) to ship it to a repair facility. I packed up the camera and the repair facility promptly lost my battery! I tried about 10 times to convey my displeasure to Customer Service and to try to replace battery. Standard quote «We’re so sorry you are experiencing difficulty – someone will call you.» They never did. I will never buy a Sony camera or other product again.

I purchased a Vaio laptop and was very pleased with it until I needed to find a new battery for it. Sony told me that I had to go through ENCOMPASS which handles their parts department. I did and Encompass sent me something not even a little bit close to the battery I needed so I returned it on ⁶⁄₁₅. I checked the tracking today and found they received my return item on ⁶⁄₁₇. Since I did not see any reflection to my refund I telephoned ENCOMPASS to find out where my monies were. I spoke with Jamal who asked me if anyone informed me that there was a 15% restocking fee. What a laugh! And of course my answer was no. He said that he shows that it was received back in their office on ⁶⁄₁₇ however, wasn’t inventoried until ⁶⁄₂₄. I asked him why it took 7 days for it to be inventoried and he said that he didn’t know, but that my refund could not take another 7 days to reflect in my bank account (of course minus the 15% restocking fee). This is such a joke. In the meantime I went through AMAZON and bought a battery (which of course believe it or not turned out to be the correct one even though Sony’s supposed parts specialist don’t know what they are doing) and have installed it in my computer. Let me tell you if our Playstation dies and this laptop does once again these will be the very last items I purchase with a Sony name. From now on SAMSUNG ALL THE WAY!

I sent my camera dsc-​w300 for repair when it was still under the 1 year warranty and I was very satisfied with the service.
They called me to inform me when they received the camera and called me again to inform me when it was repaired. They did not charge me anything for the repair.

Glad someone started this Sony Warranty Support category. I just also had a «wonderful» experience. I ordered a Sony high end bluetooth headset online and it sat in my home office for a few months before I got around to opening the package. Out of the package the earbud piece was broken and dangling by a copper wire… thought that would be no problem to get it replaced. sent all the original materials as requested to the Sony warranty center (I paid shipping by the way) and they called and said since I have no receipt, go %$#@ yourself…(well they didn’t use the those words but the same result). I WILL NEVER PURCHASE ANOTHER SONY PRODUCT AGAIN! And, they kept my broken SONY bluetooth headset… there should be something illegal here but who has the time to mess with it.

Called over 20 times to get my brand new vaio fixed that I just got from COSTCO. Everytime I called, they would say they will get a tech to call me back within 3 days. They say that every time when they never call. Omg, I cannot say much at the moment. So busy with school and NO COMPUTER! THANKS SONY, its been 3 months since the computer got a black screen. I will update this soon with full details.

DO NOT BUY A SONY VAIO !
Unless you want to have to go through some total bullshit when it comes to trying to get warranty service.
I bought a Sony Vaio laptop at Best Buy 10 months ago. It came with a 12 month warranty that is still in effect. Long story short — The battery went out, like where it’s suppose to last 2 hours it will only last 10 minutes. So I called Sony Support at 1−888−868−1975. And guess who answered? Some dude in India named Mohammad. And of course when I asked to be connected to the United States they told me that there is no support for Sony in the United States. And sure enough, calling back 4 times trying to get someone on the phone that I could understand proved an impossible endless loop of maddeningly difficult to understand people in India.
As a side note, due to this I can not longer purchase or own any Sony products, which will suck. Anyone whom has been watching the news lately knows that hundreds of thousands of Americans are losing their jobs, and obviously Sony doesn’t give one happy jumping jalalabad whatsoever by outsourcing telephone support to incoherent middle eastern call centers. I won’t participate in that, thank you.
So what does the 4^th Mohammad tell me? He said my warranty was out in December. He lied to me. December 2007 was when the computer was made. I bought it in April 2008. Mohammad stated that I would have to provide a receipt proving when I bought it. He further stated that their call center in India doesn’t have access to any warranty registrations. Plus when I mentioned that I registered my warranty with the pre-​installed Sony Vaio Warranty Registration Software (you know, the thing that keep reminding you?), he stated that Sony Vaio computers do not have Warranty Registration Software on them. Which again was total bullshit and another lie. The final thing Mohammad told me was that I must not know the difference between Vista and a Warranty Registration program. You know, this son of a bitch was ragingly arrogant and seemed to be enjoying being a total ass while on the other side of the world.
So I drove to Best Buy, got a copy of my receipt, faxed it in, called and talked to a 5^th middle eastern man that I could not understand, also named Mohammad, and he told me that it takes three hours to get the fax. So I called back an hour later and talked to a 6^th middle eastern man that I could not understand, also named Mohammad and he verified my purchase date. Asked me all of the same questions I had already answered three times before, and finally they did something and sent me a replacement fucking battery.
Two middle fingers up to Sony, all of your Mohammads in India whom have taken away American jobs (and that I can’t understand on the phone) and fuck you very much for your shitty warranty service.