Verizon Wireless

first i visited a 3^rd party authorized Verizon re-​seller and had a truly terrible experience but then i walked into this corporately owned Verizon store the service i received was out of this world and the speed of which i was in and out the door was the best i have ever seen!
i will never go anywhere else this store is truly epic ¹⁰⁄₁₀!

This store is the worst Verizon Wireless store I’ve ever been in in my life. Customer service is beyond horrible very disrespectful to customers. With 6 customers waiting and not one representative out on the floor. Management should be embarrassed their employees are belittling to customers horrible horrible horrible. The only reason why they get one star is because I couldn’t give 0

Well they’re not perfect but they’re good. In reading the other two reviews I’m feeling a little guilty about posting my review however I’ve not had a bad experience in the half a dozen times I’ve been here.
Is there a line when I get there? Usually. Verizon is a big company with the best network. I expect a line when I go.
Are the benches sought after? Yes. Either wait your turn on the benches or walk around and risk the temptation to buy more stuff. It’s a retail store. It’s what they’re supposed to do.
Why didn’t I give 5 star? I would say they are good, not great. Not sure if a company that size doing cell phone service can be great.

i’m reviewing the store itself, not the employees. employees are great. the store completely sucks.
every time i’ve ever gone there i’m like customer number 7 in line or something like that. of course that means you’ve got to meander about throughout the store for like 40 minutes waiting for your turn.
would it kill them to put some seating in the store? there are two two person benches that are of course highly sought after.

Generally good customer service coming in the door. However if you have a problem expect poor customer service overall. This store seems to take advantage of seniors requesting simple phones. What should be a minimal plan turns out to be a data plan that will never be used.
Secondly, if you buy or upgrade a phone and have a problem with the phone or dont like it, expect a $ 35 restocking fee. When asked if the fee could be waived, was told «we never waive those fees» — despite the phone was returned unused in an 18 hour period. When a manager was requested the employee completely disappeared and the manager was nowhere to be found. Simply overall poor customer service for a corporate store.
Selection seems to be good. However, on-​hand stock on our visit was hit or miss.
My mother, a Verizon customer of over 8 years left the store in tears because she felt she was being taken advantage of fast talking sales people. Nobody at the store would listen to her or at least take her name and information to remedy her simple request.