I would give this place 0 stars if I could. The way AT&T has these offices structured it’s ridiculous. I had to wait 40 minutes just to return /exchange a Bluetooth headset. Absolutely will never buy anything from AT&T again
Mary W.
Évaluation du lieu : 1 Keystone Heights, FL
Horrible customer service! I went in, got on the waiting list and was first in line. Another man walks in behind me and he got service before I did. We left as soon as we could. Plus the manager is a bitch.
Ian S.
Évaluation du lieu : 2 Newberry, FL
This store gave me a Motorola Bravo for free with an upgrade. However, it is run pretty bad and the sales people really are not very knowledgeable. The manager offered to match a web deal for the Motorola Bravo: free with two year upgrade(plus an $ 18 upgrade fee that AT&T always charges). I got to the store 10 minutes before closing, thinking the purchase would be quick and painless. Wrong. First the sales guy had problems with phone. The paperwork and whatnot took forever. They had all kinds of problems transferring my phone numbers and other technical problems. I was there almost an hour after closing. The night manager rushed me out without verifying my phone was working. He locked the door and closed shop… then I realized my phone was NOT working. I had to bang on the door for minutes to get someone to come out and fix the phone. Not cool. Additionally, there were features that were installed that the sales guy said came with a 30 day free trial. They did NOT. I had to argue with customer service to get a refund. Double not cool. The only reason they didn’t get one star was because they did match the web-sale. But if they didn’t, I wouldn’t have gone to their store to begin with.