Budget Rent A Car System

If I could give this entire company and the Gainesville Airport Budget counter-​in particular– a zero rating, I would!
We had roadside issues and had to get towed to this location. Trying to get someone to assist us was a struggle and I felt like we were a hassle to them based off of our experience. The rental counter associates were quick to shrug us off, giving us the «I have no idea ho to help you» response or they would pass us off to someone else who would do the same thing. The manager there was GOD-​AWFUL! She has zero inter-​personal skills and how on earth is she a manager of other people in a customer-​service position when she has no clue how to be considerate and helpful. She was ABRASIVE, QUICK TO POINT THE FINGER AND EVEN CALLED BE A RUDE BITCH ON THE PHONE! Guess what lady– I work in the same industry as you and if a customer came into my rental office and I were working the counter, I would have no issue pulling up a contract and verifying the return date. I prefer to do my job and help my customers and not be quick to say «I can’t help you– I need to consult my associate» (someone under you??? how does that work) or she gives me this– «I can patch you through to security» I was blown away by that response, so when I asked her why security would be of any help. that’s when she called me a rude bitch.
DON’T GIVE THIS COMPANY YOUR MONEY, THEY WILL LEAVE YOU WITH NO HELP AND A HUGE HEADACHE!
ZERO STARS! ZERO STARS! ZERO STARS!