Enterprise Rent-A-Car

Good car (Chrysler 200) and customer service, no complaints.

First, I’m writing this review during my second time waiting upwards of 15 minutes to talk to this office’s manager.
My insurance company uses enterprise, and my experience with this office has been terrible. I locked my keys in my trunk (completely my fault). When I called enterprise, I told them the keys were in the trunk and they confirmed this before sending AAA out. However, this wasn’t communicated to AAA, so they disabled the system when they came to unlock the car and the trunk wouldn’t open.
Enterprise’s solution was to send a tow truck to take me to the VW dealership so the dealer could unlock the car. I understand if that’s the only viable option they had. However, the manager’s attitude was unacceptable. She never apologized on behalf of enterprise, and instead try to blame it all on AAA. Additionally, she acted as if Enterprise was doing me a huge favor by giving me another car (apparently it’s company policy to not do that if the car is towed). However, it was enterprise’s fault that the car had to be towed, as they didn’t give the correct information to AAA.
When the tow truck arrived, the first thing he did was ask for the keys. He also had not been told that the keys were in the truck. Luckily, he took the time to figure out how to bring the back seats down so we could get the keys. His customer service was in direct contrast to enterprise’s.
I won’t willingly be choosing this office in the future.

I’m a VERY frequent renter that began renting from Enterprise a few months ago. I’m a surgical rep for endoscopy and robotic surgery, so the territory I cover is pretty broad. I’m always in a different city and relied Budget for the last 3 years because of their prices and great cars. This is UNTIL I heard about Enterprises reward program. Once I found out about this program I immediately switched because it’s SO beneficial for a guy that travels like I do. Needless to say I reached platinum status pretty fast… BUT, what good is a loyalty program that the Enterprise employees don’t even know about? There’s a gentleman that usually works evenings when I pick up that automatically acknowledges how often I rent and my rewards status! I think that is such a awesome way to keep customers because it definitely keeps me loyal. I’ve only rented Enterprise ever since and I tell my other co workers to do the same. My problem is that he’s the o let person that’s aware that you have a awards program. On several other occasions, my loyalty status was not even acknowledged. Just now upon arrival, the employee at the Enterprise desk says you don’t have a program and she’s never heard of complimentary upgrades for Platinum members. This defeats the purpose of having a loyalty rewards program if no one knows about it. With that being said, what makes Enterprise more beneficial than Budget or Hertz?

I am a longtime Enterprise Rental customer so I always expect good service but the folks at the Gainseville Airport really picked it up! I wish I remembered the name of the nice man who got us a car (after our car broke down and we needed to leave it in Gainesville for repairs). He was funny and efficient and made a stressful event very pleasant. Will continue my relationship with Enterprise!