Cellular Sales, Verizon Wireless Authorized Retailer

Wish I could give negative stars!!! Unfortunately, the previous reviews are right on. We have been customers of Verizon for four years now. I bought a iPhone 5S in October 2013. For the past week it has been acting up non-​stop. Locks up, gives me the blue screen of death, gets stuck in re-​boot mode for as long as 45 minutes at a time. It doesn’t matter if I do a hard reset, close every open program, nothing works! It does this between 5 – 10 times a day. I cannot be without a phone, my parents are elderly and ill, and I have to be able to maintain contact with them.
I went in tonight and they would do nothing for me, NOTHING! Why, because I am not eligible for contract renewal for six months. Well, that is fine and dandy, but what about the fact that you sold me this phone and now you won’t stand by it. The guy told me to call tech support. I told him, I bought the phone here, that is why I came here. Why can’t you help me or put me in touch with them. He said they are just a retailer, once they sell the phone, they are done. Well, if you aren’t going to back up the products you sell, or offer support on them, then you sure aren’t going to get my business. I told him I could go with another cell provider who would be willing to buy out my contract with them and give me a new phone and he said then that is what I should do. Great customer service sir, way to maintain and keep customers happy. Verizon will receive no more rave reviews from me.

What a terrible store experience. The Tom manager guy was so rude. He clearly knows nothing about the android operating system nor what customer service is about. Avoid this place at all costs.

Ugh, never again. This authorized retailer is poor. They use trickery to get you to buy their insurance (tech protect) instead of getting insurance through Verizon’s provider, they claim you get a new phone immediately, this is incorrect, you get a refurbished phone, and it’s not even the same or better phone like they promise. Do yourself a favor, go to a real Verizon store.