Enterprise Rent-A-Car

Needed a rental for a business trip and our company just switched contracts from Avis to Enterprise so I was a little worried that things wouldn’t go as smoothly as they have at Avis. I had nothing to worry about. These guys were friendly, efficient, helpful and they went out of their way to make the experience great! I had to leave my own car at the city parking lot across the street from the building and they drove the rental over so I did not have to cross 39^th Ave. They showed me where all of the necessary gagets were (wipers, cruise, radio, etc.) before I got in the car. I guess they were out of compact cars (what our office requires us to rent) so we ended up with a new 4Runner. It was really fun to drive!
Upon return, again the guys were great even offering to drive me back across the street to get my car. The price never changed and I love how they inspect the cars before and after each rental. Would definitely recommend this agency for any rental needs. Thanks guys!

Traveling on the interstate near Macon, GA, it was raining consistently and hard. The windshield wiper, driver’s side, totally came apart. No where near an exit as they are few in that area, but finally stopped. Taped it together with medical tape until I could locate a store to purchase a new one. Added a total of 1 and ½ hours to our trip. It was an extremely dangerous situation and my wife was totally freaked! Felt that better maintenance could have helped, plus would it not be of value to have a spare in the trunk? Also, when turning the car in, the price increased even though we had settled on a firm price at time rented. Cannot understand why this happened, put up a fuss and they changed it back. If people neglect to pay attention, they could really be ripped off!

Unfortunately, the great stuff (friendliness, accommodating attitudes, price, pick-​up service) is overshadowed by the fraudulent charge for roadside assistance.
I’ve been around the block once or twice, so I could tell the customer service rep at the counter was trying to get something over on me regarding the rental cost. The cost he quoted me was a few dollars higher than that reflected on my online reservation, and his explanation for the discrepancy impressed me as «fast talk.»
Sure enough, when he presented the rental agreement to me, he had highlighted the places for me to initial («Just initial here-​here-​here-​and-​here») to decline insurance coverages as I had told him, but also to accept the roadside assistance charge he never mentioned, which, coincidentally, accounted for the cost discrepancy. So, I said, «No,» and initialed to DECLINE that charge, as well.
When I brought the car back, the same customer service rep checked my car back in, handed me my receipt, and because my ride home was waiting, I turned and walked out. When I arrived home, I looked at the receipt, and there was the roadside assistance charge I had explicitly declined.
I called that Enterprise location and spoke with Alison, who I believe was the assistant manager. I explained what had happened. Alison was apologetic and told me the charge would be refunded. Almost a month later, the charge has not been refunded, and I just initiated a dispute with my credit card company.
Why such a big deal over a few bucks? This is not the first time an Enterprise location has fraudulently charged me for RAP, and I don’t do business with cheaters. I’ve given Enterprise a chance to redeem itself, and it missed that opportunity, as well. Why would Enterprise risk its relationship with a loyal customer? The benefit to Enterprise of a few stolen dollars in the short run is eclipsed by the business they’ve lost from me. If Enterprise wants to earn my trust, my respect, and my business again, it will have to do something extraordinary.

Let’s start out by stating I always rent from enterprise due to the low underage fee. I went down to Gainesville Florida to help my grandparents around the city and spend quality time with my mom as I don’t see them as much. No one really likes to drive so I automatically become the chauffeur. I went to go pick up a full size sedan and was given a Silver Toyota Camry that was not clean and still had people’s personal belongings in the car. Of course I brought it back to switch in 3 to 4 hours. When I arrived to the enterprise it was a ton of people waiting to either be drove to their destination, picking up a vehicle or dropping off. I waited and waited. I was skipped several Times because they took people that had reservations & yes I had a reservation but I wasn’t important. When enterprise was finally clear of the ton of people that was there and people that had came in after me, they told me the only option is to take a Malibu which was covered completely in bug guts, seat trimmed was torn off and had a odor among scratches and a few dents. Being that, that was the only full size car left I agreed to take it because we were leaving early to go to the beach. I then saw that the gas tank was on empty. I told the rental man that the Camry was on e and I put gas in that vehicle to fill it up and I refuse to put gas in this one. He states well I can’t help you on that, maybe I can give you something off the next time you rent with us. I looked at him in disbelief and was thinking are you crazy. I demanded to speak with the manager who gave me a full tank of gas, and 20 percent of my rental EVEN though I spent most of my day waiting. To me I should have been given a day free, full tank of gas brought back on e and 20 percent off my rental. 20 percent really doesn’t do much but take a little off all the taxes anyway so they can miss me with that!!! This was the worst rental enterprise experience I have ever had. I cannot wait until I turn 25 years old in a couple of months because enterprise will no longer take 300, 400 dollars from me that I have given over the past few years since I was 18!!!

My experience was very good here. Very friendly staff, great variety of nice cars. Customer service was top notch. I would come here to rent cars in the future. I recommend this place.

I had to move an entire apartment’s worth of furniture from Gainesville to South Florida, but I didn’t want to spend $ 500+ on a U-​haul. I couldn’t think of any options and then I decided to go with the Enterprise Cargo Van — which was 1. big enough to fit everything 2. not nearly as bad on gas 3. way easier to drive 4. a fraction of the price.
I called Jared Beasely, and he was ridiculously nice and went beyond standard to policy to create an option that worked with my schedule. I was even later for drop off and he was totally cool with it.
I honestly only take the time the leave Unilocal comments when my experience was really bad or really good — and this was realllly good. Driving back and forth between Gainesville and Fort Lauderdale, I spent $ 265 including tolls, gas, taxes, and the enterprise rental fee to move my entire apartment.

I couldn’t have been happier with my Enterprise experience in Gainesville. Their facility is MUCH nicer than their competition located nearby. I quit using the «other guys» when they rented the car that I had reserved. Admittedly, was a few hours late picking it up. But you’d think that they would have at least given me the courtesy of a phone call.
Enterprise’s facility is a busy place — no doubt about that. But my wait time wasn’t excessive. Hey, there must be a reason why they’re busy. I found the people to be extremely pleasant and professional. And they rented me a nice, clean, low-​mileage car (a Chevy Cruze).
I was so happy with my Gainesville experience as a matter of fact, that the day after I returned my car, I flew to Charleston, WV on business and rented from Enterprise there and was equally as happy.
I won’t go anywhere else to rent a car.

Across the board Enterprise is consistently the best in the business. Their prices and customer service are second to none. The weekend specials are the best deals around. The only thing I could complain about is they don’t provide parking for your vehicle. Most patrons are dropped off by someone or Enterprise picks them up from somewhere. For those of us who drive our vehicles there they don’t have anywhere to park. They make you park your vehicle in a shopping center parking lot and they pick you up. I’m not even sure it’s legal. Overall minus the parking problem they have the best prices, best customer service, and best overall experience of any car rental company in the business.

Rented a car while mine was in the shop for repairs at Toyota Collision. They were very courteous and competent in getting me into the car. When I drove it, it smelled from smoke and beer. I reported my dissatisfaction and they changed it out with an upgrade at the same price. I’m very pleased with the service and cars. Sharon, Candace, and Charles were the ones who were especially helpful. I highly recommend.

I just rented a car from Enterprise rent a car and because I gave them a debit card and was treated like a crook, this was after calling the 800 number to get their policy’s, which were completely different! I had to wait around for my landlord to fax my lease! Don’t rent a car here!

Worst enterprise car rental EVER
all the accident rentals come here
Always extremely busy
Always a major wait to get in and out
Won’t not go here if rental wasn’t free
Stay far away

Not very good customer service. My vehicle was not cleaned well. There was not windshield fluid in the car (and it rained all week). I am used to better. Try Avis.