Hi Gorgeous Salon

I recently bought (and got refunded) a Groupon for Hair by Kenya; stating $ 120 worth of «services» for $ 49. After calling «Kenya» to schedule this appointment, she texted me and told me that the «service I selected» as for a partial highlight (worth $ 120). After many attempts in trying to explain to her that this was a deceptive ad, and that I should be able to choose what services I wanted, she continued to tell me she was «sorry I couldn’t afford her prices», and deny any confusion /​problems with this coupon. She had texted me repeatedly; very rude and very unprofessional; even threatening me if I wrote a bad review she would be taking action for «slander»!. I do not know her work, she may be an incredible hair stylist. But what I do know from this experience with this individual is that she has very poor customer service etiquette!
Please be aware of her Groupon’s and what she is actually offering!

For a tiny town like Gainesville, this salon is amazing! I’ve gone quite a few times now and they make you feel like family:)!You can tell they really take their time when doing your manicure/​pedicure. It’s clear that they do their best work with each and every customer:) I’m originally from Orlando where the number of nail salons are endless. Still, nothing compares to Hi Gorgeous!

I was extremely unimpressed with this business. Everyone I spoke to was incredibly rude. After purchasing one of their perpetual Groupons, I called and tried to set an appointment. First, I was left on hold for more than ten minutes. When someone finally came on the phone it was a different person and I went through the whole thing again, then I got put on hold again. I waited five more minutes and then gave up.
I called back the next day and finally got someone on the phone to set an appointment for me. They were clearly not listening and repeated the wrong appointment time to me twice. I teach on Tuesdays and Thursdays and I never schedule anything those days. They kept saying «—-time on Thursday» and I kept correcting them. Finally the person rudely said «I got it! Thanks» and HUNG UP ON ME.
Sure enough, I show up FRIDAY the day that my appointment was supposed to be and the person I spoke with said I didn’t have an appointment, then was extremely rude in telling me that my appointment was the day before (after I had repeatedly corrected the person) and they informed me that because they have a 24hr cancellation notice that I would forfeit my Groupon, but that I could reschedule. I tried to calmly explain that I don’t schedule appointments on Thursdays, it was busy and the person on the phone had clearly made a mistake. The person continued to loudly and sarcastically repeat their policy and explain that it wasn’t their fault that «You can’t keep track of your schedule».
I called Groupon to see what could be done and the customer service rep said that they had refunded a few of the Groupons because of issues like this and promptly refunded my money.
They might be great for their other customers, but it seems like if their going to treat Groupon customers like crap, they should probably not run Groupons all the time.

I wish I had known about this place sooner than now! This adorable salon is tucked away in a cute commercial home just 2 blocks in from the hustle and bustle of 13^th street. The first time I had ever heard about them was through groupon, I didn’t buy the groupon, but after seeing it on there so many times and hearing great things I decided to schedule an appointment. I scheduled it for my birthday… It was the perfect morning treat, the deluxe pedicure allows you to soak away your stress and relax while enjoying clean, professional, beautiful, and most of all friendly service. When I say friendly, I mean they are so welcoming, just like you are family! my pedicure was perfect, I couldn’t have been happier! A week later I went in for a polish change and a manicure for my sister’s graduation. Cajun shrimp toes and the perfect color gel polish on my nails made me smile from ear to ear! The staff was so accommodating. when they found out I needed it done and couldn’t get in on friday, they graciously opened up part of their saturday to serve me and another customer. What business does that? This one. They take customer service to another level! I am looking forward to seeing them once a month and getting pampered, having a great conversation and leaving smiling and looking great! You MUST try this place out!

Hidden gem — You might not see this tucked away beauty retreat but inside were the nicest and most catering group of individuals I have encountered yet in Gainesville, not to mention, at a hair salon.
Long story short– I had a hair need on short notice. After realizing that I was too late on my end to call as they were closed, I found their facebook and send them a message asking if someone could let me know if they could squeeze me in after the weekend. Wouldn’t you know… someone messaged me back right away! In fact they forwarded my request to Ty who was my requested stylist.
Even though the salon was closed and even though they were off from work, I received a phone call and they were able to make me an appointment! To which I rave is… superior service.
Fast forward and now after my hair appointment — I am happy to say I had a really great appointment and was very happy with how Ty asked me the right types of questions about how I wear my hair and what my long term hair goal is so he could help me achieve it. Not to mention the prices are great for the personalized service you receive and I also love that Ty would not let me leave until I was completely happy.