Martin Appliance Family Line

I purchased a used stackable W/​D from them, with an additional cost for installation. It was a difficult task for them, given the size of the utility closet it was going into (small!). I was upset when I used it the first time, since some sensor could not detect water levels, causing it to overflow. After one phone call, the man on the phone said he knew exactly what was causing it, and promised to fix it. I was skeptical, but sure enough, he fixed whatever he had to in a timely manner (at no additional cost); my W/​D is working perfectly, and I’m happy with my purchase. Friendly customer service experience. Thanks, guys!

Right now I’m thumbing through a service manual for an electric dryer, one that was posted to a DIY site and one that is clearly meant for the use of an actual electrician, not a poor schlub like myself. And why am I doing something so foolhardy and clearly destined for failure, you ask? Why, because the good folks at Martin Appliance Center keep making appointments with me that they fail to honor!
To explain further:
I bought a plug from them, which I attempted to return the next day unopened w/​receipt. They couldn’t return my money, but they offered me store credit. I used the store credit towards a service call which literally consisted of a gentleman attaching a hose to a pipe in the back of the dryer, so I’m pretty glad that I didn’t have to shell out $ 80 for that (it came out to about $ 65). However, there was still an issue with the dryer’s electric board, and after getting absolutely nowhere with LG customer service, I called Martin’s again to explain that I needed someone to return. I was told both by phone and in person, and I quote, «I’m 99% sure of what your problem is just by listening to you, but I want to come by myself and look at the machine before you order the part. After that, you can order it and we’ll install it for free. Let me write down your information and I’ll be out there this Sunday.» Sounds fabu!
… the problem is that they’ve never come, despite multiple in-​person visits and numerous phone calls. The excuses have been varied – they run the gamut from claims of a wrong phone number given to a simple «Sorry, I forgot.» Heck, at this point, I’d be more than happy to pay for the service call, but I can’t even get anyone on the phone to bribe. The last time I called them I reached another business in town incidentally also called Martin’s Appliances. They gave me the correct number, but not before letting me know that they regularly get misdirected calls complaining about unfulfilled service calls which are meant for this store. Ominous.
EDIT: Thanks to the service manual, the help of my wonderful husband, my Dyson vacuum and its various attachments and some persistence, I managed to clean enough lint out of the dryer to get it working again. Up yours, Martin’s! Take your default star and sit on it!