The WalkAbout Shop

I purchased a $ 150 pair of shoes. When I purchased them, I asked if I can return them if they’re not comfortable. They said «yes». I wore them twice and determined that they are too narrow. I called the store to ask if they would order the wides and I would come exchange them. They told me that they will not take the shoes back if I wore them outside of my home. That was NOT specified to me. I said that the shoes have NO wear on them whatsoever. They refused to take the shoes back. This is a very poor way to manage a brick and mortar store these days because I can just buy shoes on Zappos and return them after wearing with NO hassle whatsoever. And that’s what i’ll go back to doing. How very disappointing.

My wife and I love this place. My wife has found a brand there she’s never seen anyplace else; and they look great on her feet in several models. My only concern is the people behind the counter are obviously employees, not owners. I believe the ownership is over in Tallahassee.
As for Ann C’s review below, I am surprised this store does repairs, and assume they send them out to a 3^rd party. They could have done something like offer to send them back for an adjustment, offered her a new pair for 50% off or give her 10% off on her $ 350 in purchases. But employees can’t do that, owners can. You know?

My husband and I have spent hundreds of dollars on shoes in this store. Several weeks ago we took a pair of my Birkenstocks to be repaired as the entire foot bed was worn. This cost us $ 75.00 but I love these shoes so I felt it was worth it. (They cost well over $ 100 to buy new). We also spent an additional $ 350.00 on shoes. I picked up the shoes the following week. When I put them on, I immediately noticed the arch in the left shoe was high and very uncomfortable. I continued to wear the shoes thinking it wou