Ulta

The store is very clean and well organized, but service is lacking. There is only one cashier that cares for the long lines that form and the only person who can actually help customers on the floor is the manager. The manager’s name was Amber and she was very rude to me when I asked her to compare a product for me. She told me that I could go somewhere else if I did not like what Ulta offered. It deterred me from buying the product. Then when I got to the cashier I asked him to call the manager to consult about my free birthday gift, he called her on their walkie-​talkies, but the manager would not show up. She was telling the cashier to tell me that they could not help me and to tell me to contact corporate myself. I was persistent and I got her to show up. It was my birthday a couple of days before and I did not receive my free-​gift email. It turns out that they input my email incorrectly. I don’t live in the area of the store, the closest Ulta to me is 45 minutes away. When I brought this up to the manager she said that the only way I could get the gift was to call the corporate number. When I asked her if I had to do it myself, she walked away from me! She did not offer good customer service whatsoever, she did not offer to call, she did not even give me the corporate number, she said that I could find it online and then just walked away. The cashier seemed embarrassed and he apologized very sincerely. When I called corporate, they told me that the manager should have helped me. The store managers need to know how to treat people like humans! Very displeased with my experience!

Kristie (sp?) did my wedding makeup along with my sister (MOH) and my mothers. She was amazing. I had canceled my appt. with my original stylist the Monday before my Saturday wedding because she told me she was going to use «elf products» so needless to say, I was stressed! Ulta was amazing and got the three of us in in no time. There was a hiccup with their hair stylist who called out sick on my trial the day before the wedding and they re worked their whole morning schedule to get us in with someone else. It ended up working out perfectly. Kristie listened to what I wanted and I absolutely loved the way she handled the three of us and made us feel comfortable. They even allowed my photographer to come in for the three hours we were there and take photos. I would absolutely recommend her anyone who asked and I went back the week after and bought all the makeup she used on me! It’s the only makeup (Smashbox 15 hour) that stays on my oily skin and looks flawless all day. My profile picture is of my wedding makeup. LOVE IT! :)

LOVE LOVE LOVE this place! I have shopped around and there prices seem to beat anyones yet. I love that I can go here and get everything I need.

Just dropped by for their grand opening.
They were giving away free stuff which made my wife happy.