Sephora

I have been a sephora lover for years. I am a Rouge member, which shows i spend too much money there!
i absolutely hate the jcpenney ‘kiosk’ in Gainesville Fl. I like the fact that you can park and ‘run in’, vs having to walk all through the mall to get to the big store. I only go there anymore if the main sephora is out of stock of something. Even then, it makes me cringe.
I show up on a regular basis, to either of them, in my crappy gym clothes after working out. These are usually my free blood donation tshirt and some bleach stained yoga pants. When I go to the big sephora, I am greeted warmly, with lots of enthusiastic help, treat me like a queen.
When I go to the jcpenney looking like that, I am lucky if I even get a nod or acknowledgment. Went again today because the main was out of the Kate von d lip gloss I wanted. As usual, i was in my paint stained capris, crappy looking tennis shoes and and old tshirt. No one even said hello. but when dudded up, beautiful women came in, they were all over them. While I was looking at the lip gloss, i literally had to reach over a sales person stocking, who never even acknowledged I existed.
I actually left after receiving no acknowledgment after about 10 minutes, went to yankee candle, etc. but eventually came back because i REALLY wanted that lip gloss. when i had to ASK about the new bronzer from hoola special they were running that day, i finally got a reluctant helper, who acted like I was a person just wanting samples. i had originally gone in wanting to purchase two colognes for myself and my son, but then was too upset to spend my $ 100.
Then, to the counter to buy the lip gloss: ‘oh! your a rouge member!” The lady who acted a bit bothered when I asked about the hoola sample was there and stopped and starred at me.‘OH! you have 976 points, would you like to get something?” Then there was suddenly a lot of butt kissing and the way I should be treated.
Last time I was there, they treated me the same way. i got annoyed after being ignored and went to the main sephora, where I spent about $ 300. I only came back because they were the only ones that had the mascara kit I wanted. the lady was like, ‘but we had everything you bought here!” I said ’ I know, but when I was here before, no one wanted to wait on me” It was a very Pretty Woman scene;)
my advice, don’t judge a book by is cover. When I’m gyming and running errands, I look like poo. when Im running around with the girls, shopping, etc, I look pretty good.
but I still have the same amount of money in my pocket either way

I recently made an appointment to get hair and makeup done for prom. I scheduled my appointment for 12:15 in order to be done by 1:30 because I was told it would take an hour maximum. I showed up on time and I was told it would be about twenty minutes. I waited for an hour and the girl who I had an appointment with was working on someone else and started to get another girl to do my makeup. She had little experience and the foundation wasn’t my color and she had to start all over on my eye-​shadow. In order to do so she wiped my face raw which resulted in making it look like I had black eyes. After an hour and a half the lady who I was scheduled to work with showed up to fix the mess. Then I was getting my hair done, I asked for small curls but she couldn’t because they had to share curling irons and she only had a big one. I ended up being late to dinner because i was having to fix everything when I got home. I payed 80 dollars for a mess. I was a very loyal customer and I am greatly disappointed.

If I could marry a chain, it would probably be Sephora. I love that you can go around the store and try virtually everything in there. You can even ask for samples of most of the products. And you can’t forget their absolutely unbeatable return/​exchange policy!
Also, I’ve found that most Sephora workers are 50x friendlier than their snooty MAC counter counterparts.

I love Sephora! Makeup selection is great and the staff is always willing to help!

Not into makeup. Not into skin care. I have no reason to ever set foot in a store like this. But then I got waxed, and helloooooooooo ingrown hairs! In my limited knowledge about this sort of thing, I dimly remembered hearing that Tend Skin was good at preventing this kind of thing. I also remembered that Tend Skin was relatively expensive. Maybe Sephora carried it?
They did, and I bought it with a bare minimun of fuss. But that’s not why they’re getting five stars.
After two weeks of using this product regularly, it became painfully obvious that I had bought the wrong item. Tend Skin is actually meant for someone who shaves on a regular basis. After you wax, you’re supposed to exfoliate the waxed area with a loofah. Guess what Tend Skin clearly says in its directions? «Not intended for use after exfoliating.» Know why? The main ingredient is alcohol. Exfoliating is essentially giving yourself a voluntary scraping. Yowch.
I returned to Sephora and explained my problem. The employee I spoke to immediately directed me to «The Cool Fix,» which is a gel, not primarily made with alcohol, and a much better solution to the problem. I happened to mumble something about the price and the employee asked me if I still had the Tend Skin.
«Yeah, but I used it already – «
“Bring it back, we’ll exchange it.»
«Seriously?»
Seriously. Even though I couldn’t find my receipt. Even though the top tenth of the bottle was gone, which meant I had used the product multiple times. I’ve known places that wouldn’t accept a completely unused product WITH receipt simply because the seal had been broken. I gotta admit, I was super-​impressed.
The Cool Fix seems to be working pretty well. And I’m still not into makeup or skin care – but I’d return here in a heartbeat because the customer service is so good. 5 stars.

In May of 2009, Sephora, the chain of beauty, skin-​care, and hair-​care stores added a location to the Oaks Mall in Gainesville. We already had a mini-​Sephora (I don’t know the official name for such, but «mini» should do since it’s little) located in the JC Penny’s in the Oaks already, but in May we got a large store.
All Sephora stores are more or less the same, though they do carry different brands to some extent at different locations per what they believe the local market will buy. Hence, our Sephora lacks a few brands the Jacksonville St. Johns Town Centre location has, but they do carry an impressive list of cosmetic brands nonetheless: Dior, Givenchy, Laura Mercier, Makeup Forever, Nars, Smashbox. .. pretty good stuff. Where they really shine though is skin-​care: you’ll find brands such as DDF, Murad, Perricone MD. .. pretty much whatever you’d like to try for skin-​care. They also have a wide array of perfumes.
There’s really nothing else like Sephora around: the nearest Ulta is in Ocala and they are not nearly as good for make-​up and skin-​care as Sephora though they are great for hair-​care products, and we don’t have a Blue Mercury (the nearest is in Jacksonville). The staff is very friendly at our local Sephora, if somewhat overbearing at times (one associate tends to follow me around when I’m looking at skin-​care and tries to show me things despite my polite mention to her that I know what I am after already).
I feel we’re very fortunate to have a Sephora here and that their corporate office took a chance on Gainesville despite the rough economy in 2009.