Toys R Us

The staff at this store are both knowledgeable and friendly. They greet you when you arrive and ask you several times during your visit if they can offer assistance. The management in this store should be commended for building such a high energy and friendly team. I enjoy bring my children to the events they have in the store.

I never give 5 stars on any review unless someone in my party thinks I received 5 stars and I’m just being too conservative, but this is the first time I wanted to give someone 5 stars. I went into this store after having a horrible online experience. I had applied for their store cc, then chose to take the 15% discount, but the website would not apply the discount on top of the current promotion the store was running. Plus my purchase exceeded the limit, but for some reason, the website wouldn’t allow me to enter multiple payments so the store cc cancelled my purchase and the cc customer service told me to go make my purchase at the store. I decided to make my online purchases in smaller batches so I could use multiple payment methods, but the website would not for the life of me pull up my store cc information. I called the oniine store customer service and was told they couldn’t help me. After going back and forth between the 2 customer service teams, I gave up for the night. Today, I walked into the store, and at first I was disappointed in the store front because it was designed really awkwardly. After walking in through the «Exit» door (unbeknownst to me), it took a minute to figure out how to get to the customer service desk. I stood at the desk for a couple minutes before someone noticed me and told me they would be right with me. Those were the only negatives so far in this experience at the store. So now for why I’m giving this store 5 out of 5 stars, one word: Daemon. After I had explained the situation to her, she reached out to her manager to confirm what she can do to rectify my situation. After patiently helping me make my purchases off my registry, she ensured I received my promotional sale plus my 15% discount from applying for the credit card. While this process took some time as the register wouldn’t recognize the promotions immediately, she figured it out and made sure I left with a positive experience. She was calm and very personable and while I was frustrated with the whole Toys R Us experience, she was able to keep me in a calm and pleasant mood. I hope she gets recognition for her stellar customer service.

Bought my kids bikes here. The prices were awesome and when I had to bring back one of the bikes because there was something wrong with the chain, It was super easy to get it all taken care of.
The staff was very helpful and nice (although the guy at the counter asked my mom if I was single which was a bit weird…)
They also have infant and baby supplies here– clothes, cribs, food, etc.
It’s definitely worth a visit if you have kids or if you’re a kid at heart :)

Strange covered side entrance. Park in front of the Family Bookstore.
Nice, neatly organized store. Open, wide aisles.
You have to hunt down help, but when they come, they are friendly.
Front entry way has cheaper, smaller, dollar store like, items. So if you can’t leave without buying your kid something, go back to the front of the store.
Lots of electronic sit in cars for kids, everything else is limited compared to online, obviously. Still a nice rainy day time killer.

I remember the days of the small toy shop, before ToysRUs.
They are OK for what they are, a large toy store.
Their prices aren’t bad, they have a nice selection of toys for our kids.
They do have good sales.