Einstein Bros Bagels

I’ve come here twice in the past two weeks and the third time will not be the charm because there will be no third time.
I was so disappointed that they ran out of bagels at 10 a.m. both days. That’s like a pancake house running out of pancakes or a bank running out of money! There was no «if you wait a moment, we’ll have some hot bagels right out.» The response was a flat «we’re out of that bagel.» Also, when ordering a café mocha, whipped cream is always offered and both times, I got mine without whipped cream nor asked. I’m not pleased and I’ll take my business to Panera Bread where they always have bread and BAGELS!

I come to this location frequently. So I am rating this based off my experience today. The young woman who took my order seemed irritated to take my breakfast order. As if I was doing her a disservice by being there. Then I went to check out, and because the employee did not send my order through to the register, she said «hello? What are you having?». While I was mid conversation with a gentleman in line. No smile. No customer service. Handed me my bag and I was on my way. I drive home, and I open my bag, and the entire order was wrong. I didn’t feel like going back and dealing with the attitudes. Hope it changes.

Decent experience. Food is standard of the chain and the staff was average.

I really do like this place but find it slightly on Expensive Side. A Girl At front checkout is not nice. Always feel like I doing her favor and never she say Thank You… «Senenia «or Something…

Came here twice and both times they got our order wrong. A total of 60 dollars down the drain because my family has allergies to the ingredients we requested to be left off of our bagel.

There was no one taking orders at the first counter and thought they were taking orders where you pay. Got a mean look from the manager and the girl at the cash register was very rude. This was on a Saturday morning at 9:00am.

I had a very poor experience here. I was charged the platter price for a Nova Lox sandwich, there was barely any salmon on it, and it took forever to get the sandwich. Another fundamental problem is that the way they do their line of getting food out means when you get your bagel, meant to be hot and toasted, ends up being cold.

I came here with my mom for an early lunch on a Saturday. There was no line but every table was taken, so I knew the line is probably pretty speedy. The guy at the order register was friendly. The girls at the payment register were a little stale faced though.
I got a chocolate chip bagel toasted with strawberry cream cheese and it was really good. Warm and not burnt at all like I’ve had at other places. The hazelnut coffee was delicious. They have a nice outdoor seating area that we enjoyed.

I come here a lot and today I came and ordered my food an the Man that helped me was rude I asked him a question about more bagels available in the back he didn’t answer my question an he got smart he didn’t have on a name tag but I got to the register an the girl karan never seen her before had a attitude an was acting like she didn’t want to to be there an she made a face I handed her my money she seemed irritated with the whole transaction I’ll go to the Rockville location from now on

This is my first time here. Probably my last also. First thing I encounter. Jessica, the rude cashier. Initially, she seemed like she was going to be such a nice person. But, being new did not seem to excuse my ignorance. I understand the restaurant closing in a week for renovations, and that there would be a lack of commodities. However, when I’m asking whether or not a smoothie is made with real fruit in house or made with artificial flavors, that should not present a problem. I understand not wanting to talk to me, but that’s your job. Also, when I’m explaining that I’m new to the area you should not disregard everything I say when I’m staring you in your face. I’ve worked in the food and beverage /​hospitality industry and also the customer service industry so I have a well rounded understanding of a good customer service. Unfortunately, there is none here. I’m surprised the manager did not notice my disdain

The food and bagels here are decent when they have them in stock. However, it seems that whenever I show up after 11:30 you can’t guarantee anything will be available (Potato salad, panini bread, most bagel flavors, etc).
I’ve needed up going other places because it is really annoying to constantly respond to the «We’re out of X, what Y would you like instead»

New system. LOL! Order person in front.
Received the food, and completely wrong. Person who brought the food over was not interested in working. Nasty attitude. Thin bagels was the thick normal one.

So far. I really like their bagels (and my hubby loved them)!! Sooo I will most definitely be coming back to buy more bagels here. I also bought some schmears. I have only tried the Salmon Schmear. I liked it.
But, I think that the staff who worked there were very nice.
It would be nice if those people who worked there KNEW their products. a bit better.(as in reading what is IN the schmears etc.) I asked and they did not know! I think that this is important. if you sell a product you should KNOW what is IN the product or at the very least some of what is in that product so that if you are allergic to an item. you won’t shell out the cash for it! Just a small tip there! ;-)

Munch, munch, munch. If you like bagels like I do. Then this is a place to get your fix.
First visit I went with bagel socks with cream cheese dipping sauce but I don’t know of they have it anymore as my last trip I just had a bagel with lox.
Priced a tad high for my liking but quality is pretty good and it’s a short wait. Pretty decent overall.

Not worth the money. A bagel, cream cheese and coffee used to be $ 4.23. Now it is over $ 5.00. I hadn’t been there in 4 months because I moved farther away. I will not be making the trip again.

The bagels are delicious and the staff is very friendly. What more could a customer want?! My favorite is the apple cinnamon bagel with cream cheese. They also have season cream cheeses like pumpkin cream cheese during the fall which is the best! The new Santa Fe egg sandwich is delicious and slightly spicy. Very good.

The WiFi sucks. There are too many people connected to it so it’s slow. I got he nova lox bagel which was really good. I love salmon so I’m a sucker for it. There were plenty of seats which was nice but I couldn’t get the wifi going fast enough so I couldn’t get work done. Probably won’t be back because of that. The bagel breakfast was 6.99 a bit steep for salmon and cream chesse. They have other items that seemed pretty good maybe another day.
Happy hour ½ off all drinks from 3-​Close thats pretty good deal for coffee.
You HAVE to order food from the order side the cashier can not take your order.
A lot of people were ordering a lot of bagels which makes sense at Einstein Bros Bagel! Maybe I’ll come back and get everything and treat everyone to bagels one day, but not today because nothing gets finished without WiFi.

My wife and I come here on weekends sometimes, and on a rare occasion early on a weekday before work. It has become our go-​to for bagels.
All we ever get is a bagel & coffee, so I can’t comment on the other food. The bagels are excellent with a great variety, and the cream cheese/​smear selection is also very nice. My usual order is poppy w/​low-​fat blueberry smear & a coffee.
The atmosphere is decent, w/​some outdoor seating and a decent amount of sunlight indoors to give it a nice warm feeling. The employees don’t do a great job cleaning up after the people who are too lazy to do it themselves, so sometimes u need to get a wet napkin to wipe the table/​seat to get rid of crumbs.
Overall the service is pretty good, nothing outstanding w/​some workers friendlier than others. They can get very busy on the weekends, but the wait time isn’t bad at all (although a seat may be difficult to find depending on how many ppl you are with).
Finally, Einstein has some great offers if you sign up for their email list. I try to support local non-​franchise businesses, however I have yet to find a comparable bagel spot in Gaithersburg.

I came in here at 745 in the morning. There was no line so I got served right away. I ordered the asparagus, mushroom and Swiss bagel thin and a southwest turkey sausage bagel thin. So. I didnt eat the bagels right away. I actually ended up eating them around 10 in the morning. After the couple hours of hunger I open my bag, sharing with my boyfriend, and. The spreads were switched! I was so sad and slightly upset. I’ve had both sandwiches and really liked them so the fact that they were switched just threw everything off. The sandwiches didnt taste good and I was very disappointed. :((the guy was nice, service was decent. To bad he messed up my order.

My first and last time here! Employees are very rude specially the lady who takes orders and makes sandwiches. They don’t know how to make coffee I trow my coffee away completely. I had Turkey club sandwich which was okay (I guess its hard to mess up a simple panini sandwich anyway!). Won’t come back again!