MINI of Montgomery County

I had a terrific experience at this Mini dealer. We ended up not purchasing from here not because of anything negative but we ultimately needed a much bigger car than any of the Mini’s could provide. We were helped by Nick who was extraordinarily friendly and informative, and went out of his way to accommodate our needs. Being a 10 year Mini owner, we were bummed that we couldn’t get another Mini.

Buying my Mini (new 2016 2dr hatcback) here was easy and fun. I walked in initially and informed my salesperson, Jaffar, that I was just ready to test drive. He asked me what I was looking for, and I told him exactly what I wanted– and he picked out the perfect car for me to test drive, with all the features that I wanted. He tirelessly answered all of my questions and was very knowledgeable on the car. I ended up leaving with the car I test drove and had a positive experience with him and the rest of the staff– sales manager, finance manager, and cashier– at the dealer. There was no sales pressure and the environment in the dealer was very welcoming.

Jennifer was fabulous at helping me with purchasing a MINI. We had a great experience and feel like a part of the MINI family!!! Thank you Jennifer and MINI of Montgomery!!!

The staff at MINI of Montgomery County are incredibly knowledgeable and patient when it comes to providing quality service. My parents and I went in to check out some of the Mini 2-​door Hardtops. They took their time and answered all of our questions fully. I feel really well-​informed with our selection and quite honestly, that’s all I wanted from a car dealership. I didn’t want to feel pressured or bullied into buying a car (Because lets face it, any car is pretty much a major investment). They were accommodating and incredibly friendly. I’d recommend MINI of MoCo to anyone looking to purchase a MINI in the near future.

Great service! And they even gave me a complimentary wash and vacuum for my recall service! I definitely will be going back!

I have had an incredible experiencing purchasing my first Mini Cooper here, mainly due to Juan and his brother Jamie. They answered every question honestly along the way, never pressured us to make a purchase, and guided us for the best decision for me. My family is from NY and will be returning here to purchase any minis in our future.
I purchased in March 2015 and Juan still answers any little question I have with my car over text, and promptly. Would give 6 stars.

WORST CUSTOMER SERVICE I HAVE EVER HAD!
MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of town. I asked if this would be a problem when it came to using a rental car and they said no. This is the second time I brought my car in for a recall issue and last time it took a week and a half (HIGHLY doubtful my car would be done by Tuesday). I left work to go out of my way to drop my car off. I get there and they tell me they cannot give me a rental car until Tuesday because the car may be done earlier and request that I pay for taxis everywhere and they will reimburse me later. ARE YOU FREAKING KIDDING??? They were requesting I taxi back to work in Rockville, taxi home to Tysons corner, and taxi to BWI airport and then taxi back on Monday evening to home. Oh and then taxi to mini of Montgomery on Tuesday morning. Those taxi fares alone would well exceed the amount it would even cost for a rental car. If it was going to be an issue to give me a rental car in the first place I would have gotten service done another weekend. THAT IS NOT what they told me on the phone when I was scheduling the service request and asked if it would be a problem. I have used their rental cars in the past and they are filthy so I wanted to avoid that at all costs. Dropping my car off on a weekend when I was out of town and not needing a car seemed to be an ideal option. Also, when I say filthy, I mean there were used q-​tips in the door panels, stains and spills, and it smelled. I will never get another MINI again.

I came through for my routine maintenance service. They were extremely professional and quite accommodating. While I waited for service to be completed, I hung out in the lounge where they provided all sorts of snacks. They were extremely thorough and even gave the car a complete wash (inside and out). Overall, my experience at Mini of Rockville is on point and I won’t take my ride anywhere else. Highly recommended indeed.

So let me first say I was in the market looking for a Toyota Camry for 3.5 months total, so you could imagine how many dealerships, test drives, and haggling scenarios I went through. I initially saw the potential car about a week ago and inquired, about 30 minutes later I received a call from Jennifer who was super nice and advised me about the financing option available. I told her my out of the door budget before even seeing the car, which is kind of backwards. Within one week, I have the car that I wanted! She was very helpful, since I could not make it to the dealership during the week, I put a deposit down on the car once the price was agreed upon (this was before I even saw the car). I did not to waste any time by test driving the car then not being able to get it for the price in my budget. She held the car for me until I was available on a Saturday morning. I put the deposit down and a day later I was doing the test drive and I walked out two hours later with my car. Also she came in on HER BIRTHDAY to process my deposit form and the following day which was her day off! This may not seem like anything big since there is an incentive on her side, but I truly appreciated the gesture especially after searching high and low for 3.5 months.
Jennifer was super helpful and professional, I did not feel like I was dealing with someone in car sales I felt like I was conducting a business deal with a professional. They worked with me on the pricing of the car and it was an overall awesome experience. This was the first dealership where they have almost 5 stars which is unheard of. Umar was awesome as well. Go to this dealership, they are awesome and you do not feel like you are being duped into something your gonna regret! Thank you Jen

you rarely find sales associates, managers, accounting managers, who go above and beyond doing their job. This place is fantastic, Errol and Umar are the best. If you need a reliable and great car along with service, this is the best dealer.

Keeping the original ‘5 star’ rating, but adding a few notes for future customers …
The Extended Maintenance Plan they will push to sell you is a good deal for what you get — BUT, don’t trust the finance guy if they say «just bring it in at 50k, 60k, etc and we do what’s on the list» — in reality, they will only cover maintenance when the car says it needs it, not as it is listed in the plan.
Finding this out only after driving over an hour through traffic for the appointment I set for the «50k service» was extremely frustrating, but Jamie (service director) did the right thing and understood my frustration.
Even after this experience I would buy (and plan to buy) a 2^nd MINI from the location.

Bought a Mini for the wife as a Christmas present. Fast, easy painless and a great dealership to work with.
I worked with Joe P. on sales side — can’t speak for their service dept. as we live in VA

I am only giving 2 stars because I don’t think 1 star is fair since my issue is with the product as a whole and the service departments handling of the situation. This is not about the sales. (I will NEVER know what they are like and you will read why)
I realize that there are many things that can go wrong with a car. I also have had to deal with these MANY things in the last 4 years of owning my Mini Cooper S. I have been driving a stick shift since I bought my first car in 1997. I had racked up over 200,000 on that car before it was murdered by a tow truck in 2000.
My next car was so Horrible. I do not wish to speak it’s brand! I racked up over 150,000 miles on it before I was DONE.
On the bright side, it made me research, wait, test drive 6 months before, and get real feedback before I bought my Mazda 3 in 2004. About 4 years ago I figured my Mazda was getting up there. It was about 7 by then. It had only been to shop once for anything major. We needed a second car just as a back up and something with better gas mileage since my job (at the time) was putting a lot of miles on an already older car. We had been looking into several things for about a year before we found «it»
It was a 6 speed Mini Cooper S. It was only 6 months old and only had 600 miles on it. (The Mazda 3 had about 60,000 by then so it was nice to split the commute between 2 cars) We bought it! We were so happy… for about 2 years. That is when the first problem cropped up. Great news. It was under warranty. Than another year went by and not one but 2 major issues happened. (Let me also mention the Mazda 3 had racked up another 20,000 miles in this time without any repairs needed other than brakes and oil) I was going to be charged for the massive oil leak and timing chain but wait, I had an extended warranty with Carmax! Great news $ 4000 turned into a $ 50 co pay! Now the Mazda 3 has 87,000 miles on it and the mini just hit 38,000 miles and it feels «weird»
This is where it gets pathetic, I make an appointment and barely get the car to the lot before it smells like it’s burning. I receive an email stating that, due to the holiday, they would be unable to look at my car today. I responded with «unacceptable! what is the point of an appointment? It needs to be at least LOOKED at so the parts can be ordered. I was assured they would look at it before end of day. Fine. Then another email comes saying the repair was going to take time since it is a clutch that burned out and they take a while to fix. This is where I get upset. (I have NEVER lost a clutch. EVER. Not in any car in any amount of miles.) I was told it would be 1800 plus tax. I was also informed that I could get a special price on the warranty that covers this type of repair for 1785.
I expressed my concern over a clutch going so quickly in a car so new and with so few miles (P.S. I NEVER ride my clutch. I put car in neutral at lights and coast down hill to save gas… and because it’s fun) I was then told (I swear I have the email to prove it)! «You could drive a new car off the lot and it could break. You just never know» A.) Yes I do know. It is then a Lemon Law car and B.) That has NEVER happened to me before and C.) What kind of quality control does this company have to feel this is an appropriate statement to make when a car is being serviced at your shop?
My husband and I had been talking about a new car to replace our aging Mazda 3 and we were eyeing the Mini roadster… until this statement. I am now looking for a new car to replace one I own but this time it will be the Mini that is going away. I would rather have an 18 year old car I trust over a new car that breaks down more than 4 times in less than 5 years. I even called corporate office to express my frustration with the quality of their product and I was met with «wear and tear part. We can’t help you. How much Wear and tear can you do in 38,000 miles and most of those happened between April and now since I had to take my mom to chemo every other week in Salisbury, MD. which is a 150 commute one way but mostly in 6^th gear? Straight shot and almost no stops. It’s not like the clutch was engaged as much as the stop and go traffic here.
We started digging and found I am not the only one that has had issues with the clutch around 40,000 miles. Gee, we must all be coincidences, huh. Doubtful. Most likely, DEFECTIVE product. Company local and corporate would not admit to anything and I am now out 1785 only because that was cheaper than 1800 plus tax and i get 2 free oil changes, Yeah.
I will be buying a new car but I will not ever buy a Mini and, possibly, a BMW if this is the customer service i can expect.
Buyer beware. It will cost as much to fix yearly as soon as the warranty ends as is does the cost of the car. If you like throwing money away and being without a car for a week each time it breaks (and P. S. wear and tear is NOT covered under those warranties they offer). Than buy a Mini. OR DON’T.

See my post at Mini of Alexandria. These guys were way way better as far as treating their potential customers well. Errol, Mike, the whole team showed me that they care enough to help us through the car buying process.
If you want a Mini, I wouldn’t go anywhere else.

Unfortunately, my car was totaled in an accident and I was thrown into the process of looking for a new car. Detesting the new VW’s I set my sights on a Mini Cooper. I spent a weekend checking out cars at Mini of Alexandria, which turned into a typical experience of the salesperson trying to sell me the most car in my budget (which was quite small as I hadn’t been planning on this purchase). After checking Mini of MC’s website, I saw a car that looked like it could be perfect. I called and spoke to Calvin, who told me the car would be out and ready for me when I arrived.
When I arrived, the car was ready for me. As the car was literally the second cheapest car on the lot, I was expecting to be upsold, but the salesperson, Calvin, did none of this. We took the car for a test drive, and I knew this one would work. The whole process was seamless. I was able to go to Calvin and make an offer, he accepted, and I was out of there in less than two hours.
Calvin was a pleasure to work with, as was Edward the financing guy. After being to several car dealerships and feeling like I was being worked in one way or another, it was nice to deal with people who were reasonable, didn’t want to sell me more than I wanted, and made me feel comfortable with my purchase.
For those in the DC area looking for a mini cooper, I’d really recommend you traveling a little further out and checking out Mini of Montgomery County. I detest the process of buying a new car, the haggling, the back and forth, the games– I didn’t get any of this there. Just friendly service, willing to work with me, and no pressure.
One tip for DCer’s– Mini of MC is about 3 miles from Shady Grove metro. You can easily metro to Shady Grove and then grab a cab to the dealership there for about 15 bucks.
I highly recommend Mini of MC, and in particular Calvin. If you are looking for a no-​nonsense, easy experience, I think you will have a positive experience working with him and the whole team at Mini of MC.

I bought my Mini Cooper here and had a great experience. Errol helped me through each step without any pressure and made the whole process easy. I even wasn’t happy with my first pick and they let me exchange it the second day.
I’m so happy I do; I look forward to driving my car each time I go out now!

Customer service at it’s best! Juan assisted me with the purchase of my Mini Countryman and I tell you, I will make noise if the service is subpar and even more for exceptional service (it’s seem hard to come by). Juan was upfront and honest with me every step of the way. And when it was time to speak with the «money man», Omar kept step with Juan. Fair and honest!!! I then had to return 1-​week later to customer service and thought, here comes the real deal! NOT. they also offered nothing short of excellent customer service! This was not my first Mini experience, but certainly the best!!! Thanks Mini of MOCO…

Picked up some new wheels today and the experience was swift, appeared honest, and professional team at this dealership. Definitely recommend this to my car enthusiast friends.

I enjoyed working with my salesman, Scott, at MINI of MoCo and the purchase process, in the short-​term, was easy and snafu-​free.
Things got pretty muddled in regards to financing and my vehicle’s registration. Two months after sending in my proof of inspection, I still had not received my tags. In the absence of my DC registration, I received a «Failure to Display Tags» ticket, which was frustrating since one of the perks (and price hikes!) when purchasing through a dealership is that they oversee the registration process for you.
Rectifying this took several calls to the the Finance/​Accounting department, many unanswered emails to the sales department, and a couple of tense conversations with a manager at the dealership. It appears that communication among MoCo departments is not at all streamlined.
While they eventually offered to pay the $ 100 ticket, they did so only because it was «silly to go back and forth about $ 100» and because «we were both at fault.» I’m still a bit confused about my fault in the situation, but am pleased I will not be out $ 100 since that is, to me, a respectable sum.

The most important aspect of a car service is cost and customer service. This place has got it.
Let’s be honest first. This is a dealership. Their prices are going to be higher than smaller shops. Some things are going to be outrageously expensive while others are more reasonable. So why exactly 5 stars? Compared to other dealership experiences, their CS is what got me.
Jaime and team are excellent in making you feel informed, up to date, and taken care of. Need a loaner? No problem. They messed up? They’ll make it right. I am truly impressed by Jaime’s leadership and willingness to work with his customers.
Side plus: Their coffee is pretty darn good and they serve donuts and firehouse sandwiches on Sat ;)