Rosenthal Gaitherburg Mazda

I bought a car here in 2006, and had it serviced here while under warranty, for 3 years. My experience was great.
The old guard has moved on, and the new people I dealt with in service are worse than useless, they are rude and controlling. They took four days to even look at my car.
Especially avoid the «Service Manager» (ha ha ha) Tate.
My car was in an accident, and was taken to a shop. I was not satisfied with the progress at that shop, and I had it towed, at my expense, to Rosenthal Gaithersburg Mazda, remembering the phenomenal service they used to offer.
When I called on Thursday, they said to bring it in anytime, they had lots of time. I had it towed that afternoon. On Friday, there was no contact until I called, and then was told we had to do some work ourselves (putting the bumper back on) before they would test drive it. Okay, we did that. Saturday, they are open, but nothing. Monday comes around, nothing. Tuesday, nothing, until I call.
Meanwhile, I am paying for a rental car out of pocket, because I chose to move the car to Rosenthal and thought it would be worth it.
So on Tuesday, I am told that the rattle is due to two parts of my car that broke, but that they are 10 years old and rusty and would have broken anyway. Multiple light bulbs are out, but Tate feels the impact could not have caused it (anyone ever drop a flashlight?) Not only did he come up with this, he called the insurance company and told them that any damage to the car was not their responsibility. Huh?
So now I’m out the towing, the rental car, the diagnostic fee, and the repair, and Rosenthal’s guy decided to make sure insurance would not pay for it. My car may have had rusty parts, but they did not break and rattle before I was rear-​ended. I also didn’t have any light bulbs out. Shame on these guys. I’m never buying another Mazda (per Tate, rusty cars), and never going to this dealership for service as long as I own my car.

They are the worst!!! Triple threats… buying experience, servicing and NOW the parts dept.
Went in to get plastic ignition part nearly $ 100 and they couldn’t figure it out that it actually comes in two pieces and so it took over a week for me to get these two expensive plastic parts.
It still didn’t work so then they charged me for a defective battery which didn’t help. I went to Ourisman Madza… they are a lil more competent and I got it taken care of.
Stay away!

I accompanied my daughter to support her first purchase of a new car/​SUV. After visiting Fitzgerald Auto Mall, we had our «no haggle» baseline on a Mazda X5 which was very competitive and a very pleasant experience. Thank you Fitzgerald! We then ventured on to compare pricing and our next stop was Gaithersburg Mazda and Ourisman Mazda in Rockville MD. Wow… What a very different customer experience! While the salesman at Gaithersburg was pleasant, the sales manager (Sam) was nothing short of condescending and rude! We talked about pricing and he accused my daughter and I of trying to «squeeze» him despite his not having the vehicle (with options we desired) on his lot. We left, Gaithersburg Mazda, under duress and ventured to Ourisman Mazda. What a pleasant surprise to present the sales managers with our quotes and be welcomed with an «how can we help» attitude! We shared our dismay with (Gaithersburg Mazda) and the the sales rep and sales manager were all about how can we help and make a deal. We landed the deal which made us both feel good about the pricing and me much more comfortable about the service! Kudos to Ourisman and shame on Gaithersburg Mazda who’s sales manager needs to «get a clue».
Congrats Ourisman you owned the experience an earned our business!
Thank you!
Rich and Jessica Bowman

Avoid at all costs. Seriously, just go to Carmax or some other local dealership.
I came here to buy a used car that I saw posted online. My hellish day began when I arrived at the pre-​arranged time, and still had to wait 30 minutes while the car was «cleaned.» I’m not sure what we were waiting for because the car was filthy when it finally arrived (I mean, FILTHY, complete with the previous owner’s trash in the back seat). I should have taken this as an omen of things to come.
After taking the car to a local mechanic and coming back with a list of problems ranging from minor to potentially expensive, the nightmare really got started. The car was whisked away to some other building. The mythical used car manager was much like Oz; people would disappear to talk to him or to interrupt the «meeting» he was allegedly in to get answers, but he was never visible. I’ll spare the details (mostly because I don’t care to relive them), but hours ticked by… yes, literally HOURS. All told, it was 7 hours from start to finish, while the team there argued with us about whether the problems existed or not (we all looked at the leaking parts together with the car on a lift), and tried to make it better by upselling a warranty. Some discounts were given, but relatively small ones considering the drama of it all. By the time we got back in sight of the car, it was pitch black outside and difficult to do a proper inspection.
In our many hours there, I watched another lovely family pay full-​on sticker price for a new car and sit for hours as they played games with their financing. It was all I could do to not yell out «Run! Save yourselves!» Icing on the cake was after signing the papers, we still waited an hour and a half while the car was cleaned (for real this time??), and it still had what can only be described as schmutz in plain view on the center console. Sigh.
All told, we left with the car, but I can’t shake the feeling that we got hosed. I’m not sure that we did, although it didn’t help to wake up this morning and realize that only the front driver side tire is in good condition and we now have to replace the other three. We don’t recall seeing the tires in such bad shape on the test drive so… who knows. The worst of it is that what should have been relatively FUN and exciting — getting a great new-​to-​me car! — was one of the worst days in recent memory and I still don’t feel good about the purchase.

Cars repairs aren’t cheap but I do trust their service department and Tamvir.
These guys have kept my car running well now up to 140k when I bought it at 30k miles. I’m not sure why the other reviews are so low but I honestly can say that they are good and have treated my right for years. They never tried to bait and switch and many times told me I didnt need certain items done right away but be aware that in a few years I may need to replace an item.

Always had excellent service at this dealership. We have bought 4 cars from them (including my Acura from the connecting dealership) and have ALWAYS received GREAT HONEST Service. I have our Mazdas and my Acura serviced on the Mazda Service Center. Tanvir is honest and polite. Gives me a quote and I have never had problems with there service.
HIGHLY recommend this dealership and service center. I will have all my vehicles serviced here as long as Tanvir continues to work here!
5 Stars for service, honesty and fair prices.

After every oil change I would receive a service quote for something larger. When I didn’t take it in to get ‘fixed’ I would receive a very official looking letter repeating what they said I needed to have done to my car. It felt like they were trying to bully me a little into getting the work done.