Payless Shoe Source

I visit this location often as kids are constantly growing out of shoes. Friendly customer service mostly and the staff is quick to inform me of any promotions or deals. There have been times when there is this one particular lady (don’t know her name but she looks of Indian origin, short curly/​wavy hair) who has ALWAYS given me the cold shoulder, not sure why as I’ve never interacted with her before. She may be the manager as I’ve seen her assist several cashiers. When I needed to check out and a cashier needed assistance, she explained to them the steps needed to apply a discount/​refund, but she’s quite condescending. Today, I was talking to her about my transaction, she didn’t make eye contact with me and just kept looking at the cashier working with me. I simply took out my rewards card so I can get points, but she looked at the cashier again and said, «she doesn’t get additional discounts as she already has a coupon». I looked at her and said, «I’m not asking for an additional discount, just want the points». Again, no eye contact and proceeded to tell the cashier that since I gave her my phone number it’s automatically applied. She could have simply looked up and told me that in a polite way instead of already assuming I was going to start trouble. I had a straight forward transaction with a coupon. So annoyed.

This is a great payless store. The staff was friendly and helpful. I will definitely be back when I am in the area.

I have to say, I don’t review shoe stores on a regular basis, but after a particularly bad experience at another Payless Store, I have come to very much appreciate the quality of Customer Service at this store.
The employees here always go the extra mile, checking up on us, calling other stores if we need to reserve the shoe and just being friendly! That’s what customer service is all about!