LOFT

Visited this store multiple times and although the staff is friendly, and the store is neat/​organized, I had issues every time I bought something. First, I was charged full price for an item that was 40% off. Didn’t realize until I got all the way home, and had to trek back the next day to fix it. Then I tried returning an item barely outside the 45 day window and the saleswoman misinformed me that there was nothing she could do, and I had to keep this pair of pants I didn’t want. No store credit, nothing. I emailed their customer service and learned I could in fact get store credit for the current selling price. The catch is that the online current selling price for the pants was vastly different from the in-​store selling price. In-​store price was about $ 20 less. (Very odd that there would be 2 different prices for the exact same pair of pants). I got my credit, but it was measly. The staff needs training — too many of their mistakes are costing me money. This, plus a bad experience with an online order (2 tops looked worn and even came with some woman’s hairs on them) made me give up on Loft. It’s just not worth the trouble anymore, I feel a bit scammed, and besides, their vanity sizing is bizarre.

Who doesn’t love Anne Taylor Loft? Stylish clothes for work or play, Loft has it. The salespeople are courteous and helpful. They have gone the extra mile to call another store if I can’t find the right size or tell you about up and coming promotions. Loft gives teacher’s a discount and always has great sales. You know my problem with Anne Taylor Loft? It is trying not to take half the store home with me. This particular location has a large petite section. I really love having a large selection of petite clothes to chose from. They also have accessories to go with your new outfits. So big or small, petite or tall you can find it at Loft.

Love this store. This is a great location for me. I can always stop by quickly (ok, maybe not so quick) on my way to Target or Kohls.
The store is clean and organized. Staff are friendly. And I have never waited for a dressing room (but I am never there on weekends).

My friends and I went into the store at 8:40. Anne Wilson was the sales associate and never once asked if she could help us or if we needed anything. She then Followed us out of the door and then pulled the door closed after we walked out. She seemed as if it were more important to get us to leave than to be servent oriented.

I really like this Loft location!
I’ve been here a few times and purchased many tops for work, always a satisfying and quick experience.
The store is very organized and clean. Serious shoppers come here which is nice and havoc-​free.
The dressing rooms are large and the staff is knowledgeable on when is in stock and where certain clothing is located. They even have a Petites section!
Its always nice and cool in the store in the summer :)

I generally love this Ann Taylor Loft because it’s kinda hidden by the Target and overshadowed by the Kohl’s…so it’s generally pretty empty… which means no wait for a dressing room, and a wider selection in the sales section.
P. S. Please don’t judge me for shopping at ATL — my office is business casual, and ATL tends to have work-​appropriate clothes cheap. PLUS, they tend to run large, so all my skirts are size 2 and 4s. HAHA… I’m a girl, these things are important.

Thank you Ann Taylor Loft!!! I have shopped here over the years for my daughter and they have been helpful, but the other day they were beyond helpful. I went to pick up my daughter to attend an event and she was in meltdown mode because she had dropped something on her dress and had nothing else to wear. The store is around the corner from her so I dashed over, ran in and said I need every dress you have in a size 8 and I have only 10 minutes. The entire staff that was returning clothing to racks, stopped, gathered up clothes for me and had me checked out in 10 minutes. I told them I would be returning most of them and they said fine it would not be a problem. Long story short, my daughter had a dress to wear to the event and I returned the others with no comment from the store. Of course I did pick up a few more things when I returned the dresses, but at 40% off who could refuse? I will definitely be back.

While Ann Taylor Loft itself might not be that exciting, the service I got on the phone today, 3 days before Xmas, was pretty good. Admittedly, the woman who answered the phone first didn’t want to go and do a search for me, as she had a whole line of customers in front of her. However, she did end up going and looking for a dress that my colleague wanted for his girlfriend for Christmas and they had it! only store in the area, they held it for me, I walked right in to a nearly empty store, and walked out 15 minutes later, boxed gift in hand.