U-Haul

VERY un-​customer service oriented! Use them ONLY if you must and want to be nickel and dimed to death… they will not cut you one OUNCE of slack for anything and will charge you three times the cost of gas after they decide how much you used… BUT didn’t check your truck back in with you present! Have used them before but NEVER will again!

I have used this place for the last for moves we’ve had. We will continue to go there if we have to move again. (into the new house we just bought I hope)
Customer Service: The CSR’s did their job as expected. The one guy at the counter that works mornings is the best of the best! He even came up to the 7 – 11 to show me the trick to turning on the truck I rented. Damn GMC! There was a Black woman and and Asian woman that were also extremely helpful. This is why I come.
Trucks: I’ve rented a Van, 10′, and 14′ and all were clean and had no mechanical issues. Being 6’2″ I do wish they had more leg room!

Le was amazing and helped us with our rental when what we wanted was unavailable she gave us an alternative and solved our problem. She made an otherwise stressful day much better with her customer service. Thank you Le!!!

Reservations apparently mean nothing. After waiting in line for 20 minutes to pick up truck, I was told that they’d «tried to reach me but must have had the wrong number» — they were out of trucks. I had to go to another location. Also had multiple problems with corporate misinformation. Worst moving experience ever.

Excellent service. Staff called me when I was running late to ensure I still needed the rental as well as to adjust my reservation to my new arrival time. Very polite.

Worst experience with a U-​haul so far. Incredibly slow service (two people staffing the counter on a WEEKEND?), rude staff, and, worst of all, our reserved vehicle wasn’t ready when we arrived at the time the U-​haul staff told us to arrive! I understand that whether or not the truck is there depends on the people who rented it before us, but the staff could have at least given me a call to let me know. Instead, I stood in line for forty-​five minutes, only to be told that our truck wasn’t available and that we’d have to wait for at least another hour. When we’re on a tight schedule, and trying to coordinate with friends who were good enough to help us move, this is absolutely unacceptable.

After nearly cancelling my order for how rude the «district» UHaul customer service was to me (not the people at this location), the people at this location managed to make things right without me even asking.
Basically, I reserved a truck 2 weeks in advance for a location right down the street from my apartment. The miles included were extremely tight, and I would probably go over. UHaul then told me that location didn’t have my truck and I could pick it up across town. I simply requested they add those additional miles to my reservation (seems like a simple request). «District» customer service not only could not read a map and figure out how far away it was, they were also rude and condescending to me. If it wasn’t the day before I moved, I probably would have cancelled and went with Penske.
Flash forward to me picking up my truck at this UHaul location. I walk in, no wait at all, and talk to the guy. He tells me he added an extra 15 miles to my reservation, because he figured I was not driving it straight from here to the other UHaul (and could not figure out why «District» would be so skimpy and add 2 miles). Had my truck out front by the time I signed the forms. Probably took 10 minutes all told.
Truck was nice enough, but that is a coin toss, since this was a one way truck.
Parking is tricky. There are probably only a half dozen spots you can really park in, but there is some on-​street parking within 0.25 miles. The guy had no problem letting me leave my car for the day in the lot.
When I returned the truck to another UHaul location later that day, I had about 2 miles left on my included mileage, so their 15 additional miles saved me a few bucks.
(For those reading, questioning why I left my car there and had a one way rental, I was only moving an hour away, but it was actually cheaper to get a one way rental and have my friend drive me back up for the car).

The uhaul on Snouffer School Rd in Gaithersburg, MD is sooooo slow. I literally stood in there for 45mins just to pick up the truck and for 25mins just to return it. So over an hour was spent in the store to do something that took 10mins. It’s ridiculous how much time was wasted and I finished moving my things later than I wanted. It’s also annoying when u make a reservation and u still have to wait so long and the parking was horriable