I have done business with Washington Gem and Mineral in the past when they would be at the International Gem and Jewelry Show in Santa Monica. I always found them to be gracious and willing to make some price deals. I kept in touch with them for orders by mail as well. I lost touch with them over the last few years but was hoping that they would make it out to the next jewelry show. So in searching the internet a bit, I found that there was a complaint by someone who received merchandise that was not up to snuff. But I read Washington Gem did refund them the money — these things very rarely happens. I hope my leaving a positive bit of feedback will be of some help — and I hope to see you back in Southern California again. Best regards Gary! Naomi