Giddens Brothers Heating & Air Conditioning

The Service guy came right out told us that we had a leak. Put in some dye and said he would be back in two weeks to check to see where the leak was. He was at my house a max of 15 mins. He never returned. Two months later I receive a bill for over $ 250 dollars. They charged for service call, dye, freon and labor. When we called to question, the man that answered the phone was extremely rude and unprofessional. I had asked why we were charged for both labor and a service call when no one ever returned. We were basically told too bad, deal with it. I dealt with them five years ago and they were wonderful, efficient and friendly. I am not sure what happened but I will never use them or recommend them to anyone I know. That’s to bad that one of our own small businesses in Galt treats customers that way. They make a bad name for local businesses in the area.

I was able to get an appointment quickly and one that worked with my schedule. Service Tech Jason was knowledgeable and had great customer service. Hoping my problem is fixed and I won’t need A/​C service for some time but if I do… I’d call Again!

This place overcharges and does not have good customer service. One of the guys is not a people-​person. It’s too bad I went through them first because of these «great reviews.» I was out a couple hundred dollars and they didnt do anything for me. After experiencing yet another unit issue, I decided not to go back through these guys after the first bad experience. I found a different company in Galt and am very happy with their service. This other company fixed my issue and was reasonably priced.
This place charges for a «service fee» just to come out and look at the issue. They don’t schedule on weekends either, so it makes it very inconvenient for their customers who work M-​F. What a waste of my time and money!

I shopped for a gas fireplace from Manteca, Stockton, Lodi and to Galt. I found the salespeople at Gliddens Brothers to best suit my interests. They were not overly pushy in wanting to make the sale by easily answered all questions I had.
Thanks to all who made this an easy process. I have recommended them to several people.
Steve

My ac unit stopped working the night before, called Giddens and they came out the same day. Jason was fast and honest. This the 3^rd time we di business with Giddens and am satisfied every time. I definitely recommend them.

STOP scrolling and call Bill at Giddens. He is an honest businessman with integrity, which is difficult to find in this industry.
My AC was not working so I called a local company to come out and the tech said I would need need «a new unit», $ 4,000 plus. Called another company out to look at the unit, same «story» saying a new unit would be needed.
I decided to contact Giddens Brothers in Galt and Bill stated the same estimate would be 25% less than the other two I had been quoted. He provided this without the mandatory service call and charge.
His tech arrived and repaired two shorted wires and had my unit running in half an hour. He could have easily installed a new unit without me knowing and charged me. Instead a quick repair and a few hundred dollars and the system is running like new.
Call them if you are looking for «old fashioned service» and fair pricing!

Bill has no bed side manners but service is fast, efficient, and reasonable. The actual technicians are a lot friendlier than the owner.
No B.S. stuff, just an honest good repair. I’d highly recommend them before joining another company that offers membership for elitists.

I have been using the services of Giddens Brothers for the last decade in my rental property, based on a recommendation from a friend and found them to be honest and competent. I have never been overcharged or had a bad repair or service. They have fixed a broken thermometer, furnace, and have installed a water heater, and I call them once a year for preventive maintenance on the AC/​furnace system. I have had tenants who have overused and abused my AC/​furnace, and they could have taken me for ride, but never have done so. They are one of the few businesses in the area in which I feel comfortable in conducting all my business over the phone and need not be present when a repair is being made. Feel free to call them with questions or a bid request, they will happily answer your questions and not pressure you to buy a product.

Jason was very helpful and informative and he had the air conditioning up and running in a half hour. Love these guys! Reasonable, timely, great people to work with!

Called these guys for a quote last year. They came out and were very friendly even though I told them I probably would not have the work done this year. They gave me the quote and it was much lower than a previous one I got from one of those «vendors» hanging around Lowes and Home Depot.
I called them again this month and they came right out. Price they quoted me this time was in line with the previous one but with the addition of an additional rebate. They did the work in the time promised. Their techs worked extra hard to make sure I had A/​C by the end of the first day so we would not suffer at all. I recommend Giddens Bros. fully for any A/​C work you need done.

Giddens Bros moved heaven and earth to get a new heat pump installed for me when my old unit failed at the very coldest time of the year. They were quite sympathetic to the fact that the temperature inside my house was falling into the high 40s during the night, and was not much warmer during the day.
I can’t say enough good things about the high level of professionalism displayed by these guys. A new unit was installed and up and running within a matter of days.
I can highly recommend this company without any reservations whatsoever.

I did my homework before I bought a gas insert. We pulled one out that had all the bells and whistles, but couldn’t be repaired by anyone around. The new Regency E-​33 is meant to last. The construction is hearty and the workings are easily replaced with reasonable cost. A lot of it has a lifetime warranty. This business gave us very quick service-​the installer, Jason, was awesome! They had to fabricate a piece to custom the faceplate to our opening, and did a great job. Giddens Brothers couldn’t have been nicer or more helpful and they matched the lowest price around. I will send friends to them for anything they are qualified to do including heating and air, because they were so great to work with.