Gerber Collision & Glass

This business gets one of the top spots to me. Had our vehicle in here and out with great workmanship. Kept me updated throughout the entire time. Check them out.

They pretended like they really care what they do, but actually they don’t. I would not recommend them and will tell all my friends to stay away from these guys.

After posting this review, I received a call from the general manager of this Gerber location. He was apologetic and informed me that there had been a communication error during my most recent service, and I wasn’t kept up to date on the status of my order, including the fact that the mirror had to be reordered because the original part they ordered was defective. Because there was no reminder in the computer, no one called me and I wasn’t aware of what was going on. When I called in the check, which I did several times, the information wasn’t in the computer system that the receptionist uses so she wasn’t able to give me a proper update. While I understand that these things happen, and I appreciate that I was apologized to after the fact, but I am still annoyed, and won’t be returning here.
The manager who called me wasn’t at this location when the original repair happened last September. My car was at Gerber for 13 days according to my records, though Gerber’s records show 8 days so I’m not sure how to account for that.

Recently was directed here by USAA after a smash up. I’m so glad I had my repair done here.
Customer Service was over the top and the quality if the repair was more than expected.
Repair took a week but Gerber kept me up to date with calls or texts the entire time. They even helped with my car rental.
Great job Gerber. Thanks

Great Service, completed the Job faster than was estimated, super customer friendly.
My car was side swiped after having it only 6 months, I was so worried about the quality of repair, but I ended up being extremely happy with their work. I even got a picture message, of the car, from the estimator just to assure me that work was ahead of schedule, when I called to check on the status of the work.
I’m pretty sure the estimator’s name was Jordan, but he actually made me feel as if he cared about the fact I was freaked out that my NEW CAR had been damaged. The fact that after I called him to just check on things, he took the time out of his day to snap a picture of my car being worked on and text it to me made me feel comfortable and not just another «customer» to Gerber. I’ve had bad experiences with other repair shops, and never heard of Gerber before, but now I’ll get all my body work done by them.
Not only did they handle talking with my insurance company and rental car company, but I was able to get picked up and transported to Enterprise from their location; AND after my car was repaired I was able to leave the rental with Gerber and not have to worry about how to get the rental car back to enterprise!

Great service. Called me every couple of days to update me on the status of my repairs. Staff is very friendly and helpful.

Excellent service, very accomodating staff, professional conduct. Im impressed! I hope I don’t have to see them again but if I’m ever in another accident. I’ll be at True 2 Form for repairs!