Wendy’s

The only fast food restaurant that I’ve ever been to that served me frozen fries. How hard is it to drop something into a frier and hit a button. Screw this place

With only one car in front of me and no one behind me, they were definitely not busy. I ordered a large fries and a vanilla frosty. That’s it. The cashier was very pleasant, however the young jackhole serving the food at the second window acted like he’d rather be having his toenails pulled out one by one than serving me. Not only that, but he gave me a chocolate frosty. Usually this wouldn’t be a huge deal, but I had my young son and dog in the car and didn’t want to go in… hence the drive through. After a few choice curse words under my breath, I decided to just walk up to the window. I let him know (very nicely) that he had given me a chocolate frosty when I had ordered vanilla, and could I switch it? «yeah.» No apology, no enthusiasm, I almost wanted to check him for a pulse. This has become the norm for this location, which is why I haven’t been there in months and won’t be back again. I have worked in customer service for years and would never treat people that way. Also, they never gave me a receipt for my order Not cool.

So, I was eating my little bacon cheeseburger (delicious as always) when I realized that I had just bit into the crispest lettuce that I’ve ever had from any fast-​food restaurant, so I thought that deserved a review. Not to mention I walked in with no one in line yet there was a cashier waiting for me at the register. I ordered, and my food and drink were delivered to me within 2 min. The cashier was also quite pleasant. I am sorry the other people didn’t have the same unexpectedly wonderful experience as I had.

I was really craving some hot crispy fries and Wendy’s never disappoints… that is until now. I visited this location for the first time and decided to eat in; it was cold outside and they have nice mounted televisions so — why not. The cashier was pleasant but it seemed very forced. I received my meal, my lemonade and went to find a quiet table to relax and eat. As I ate I could tell one of the young ladies, eating with a small child, was not actually a customer but the baby sitter of one of the employees. She soon approached the cashier, sat the small child on the counter, and began yelling to the employees in the back. I was not anticipating that at all. Soon it seemed as though every employee in the restaurant was at the counter. They were all very loud and seemed to ignore my presence. I simply could not enjoy my food after this. The manager/​shift lead did nothing to control things; in fact she left to smoke a cigarette outside. It was obvious to me that professionalism is not a priority at this location.

To all, avoid the site at MD Rte 3 & Gambrills Rd in the Crofton, MD area. That place is run by incompetents.
I was second in line for the speaker when I pulled up. When I ordered one combo, they said it would take 7 minutes. Considering how long it took me to advance to the speaker, it would be done by the time I got to the front. So I said I’d wait.
I paid, and was told my receipt would be in the bag. I went up to the second window and was told to wait in a parking space. I know this trick. They don’t want to ruin the average on how long it takes to serve people, so they keep the line moving. My inclination is to block them, but you don’t mess with the people making your food. So I moved with three other cars waiting for food.
Eventually, something I could vaguely call a woman waddled out to give me my meal. Not a single sense of urgency in her step. She forgot my drink. At this point, I had spent 20 minutes waiting for drive-​thru fast food. On a single combo order. So I left. Terrible service and according to Google, this is how the place normally operates.