Microsoft Store

Came here for a sale in XBox games, and fully intended to get one and head out on my way. Fortunately for this Microsoft Store, they have an employee named Christian who could probably sell iceboxes to Eskimos. Great personality, knows the entire lineup of games at the store inside and out, and gave some great suggestions once he understood my tastes.
Exemplary employee engagement drives increased sales and repeat customer visits. I’m very happy to have found it here from Christian, and I look forward to stocking my XBox up again here when I’m back in the area.

Horrible! Awful! I dropped my daughter’s lap top off to be fixed. Store employee calls says come pick it up. I get to store to have a very rude front door greeter tell me I need appointment. Wow! He was so rude and unprofessional. I will never do business here again

Saw the big panel and Rock Band 4 was playing. So, me and my group of friends went to the bathroom first before coming back and giving it a try. By the time when we got back, the representative was putting away the Rock band instruments and claimed that it isn’t working and that it’s down.
Guess what? We all could see through his crap and he used the guitar controller himself to turn the Xbox One off just so he can watch his stupid football on screen.
Way to lose profit and customers, Microsoft, all because of that football junkie employee of yours.
PS — Got him on photo too. :)

Worst experience I have ever had, besides for the coffee. Agent was friendly but he used Hitman, obviously deleted some important files and tried sending me on my way. Luckily I checked my computer before I left. It took 3 minutes to boot up when normally it takes 15 seconds. WiFi icon, driver, etc were gone. No internet. No control panel.
He then tried to blame a virus which I never had on my surface. Then he ran Malwarebytes and basically couldn’t fix anything and suggested I leave my surface overnight.
Wooden stools were so uncomfortable by the way. While I was waiting they tried to con a little old lady into paying them to leave her laptop overnight. What a waste of time and money. Never again. They’re trying to be like the geniuses at the apple stores, but they’re amateurs at best.

Today I entered the store and worker Alan approached me. I asked a few questions and he was aloof and not friendly at all. I felt like I was bothering him and he wasn’t helpful at all even coming across as violent. I just decided to get out as fast as possible. I even thanked him just to be polite as I left he didn’t even respond or say thank you. What a low life
I went to Apple Store and made my purchase with no issues. What a different experience and I will Never will return to Microsoft!!!

Nice looking store with Knowledgeable staff.
I went in to look at the Surface 3 & Surface 3 pro.
The salesman was very nice and extremely helpful.
Cant help to say it, But every time I go into a Microsoft store it looks way to similar to an Apple store.

Nice staff, but better to buy online if you know what you’re looking for. Otherwise, come talk to some of the friendly staff and play with the gadgets before you buy.

Went there today and everyone in the store was so helpful. Bought the Xbox One and a lot of accessories. Happy shopper

Now this is a cool store, located in the Roosevelt Mall. The store is all glass and interactive games await inside. While you dance away, shoppers are offered entertainment as people strut their stuff in «Just Dance»
I came her to purchase/​or was sucked in to purchase an Xbox One [Advanced Warfare] edition. Pre-​ordered and never got the call. I come to realize a day later that the box was SOLD! AFTER ONE DAY. I think that it is unfair to restrict people to 24 hours to pick up their reservation… things come up unexpectedly and to sell it without a second warning is simply unfair. After some back and forth on the phone and an eventual conversation with the manager… he did come thru and offered a fair solution for me to get another one down the road as soon as they come in. A bit of an inconvenience, but he went the extra step and it made a difference, kudos to him and I will return there again to shop because of him.

I just called this store to ask about availability of the new Microsoft Band, it’s a watch that monitors your activity. It’s basically the «hot item» out & is in demand for this years holiday gift shopping. I spoke with 3 people when I called the store to check stock. ALL 3 had no idea what I was talking about. Heard nothing about this product & one person actually had the nerve to say to me when I asked if she ever heard of this item said «CUSTOMERS CALL ALL THE TIME ASKING FOR THINGS I NEVER HEARD OF»”. Imagine!!! Listen people, if your employees don’t know what the hottest product that’s flying off the shelves everywhere are, then you need to revamp the training process. I then called the Walt Whittman store who had an actual recording saying that The Band watch is out of stock & didn’t have a date when more were coming in. At least they knew what this product was. Stay away from this store if you’re looking for knowledgable people who give good customer service!

I had a terrible experience. I ordered a new Surface 3 computer from Microsoft online. When I received the tablet it came in a ripped and disheveled box. I called Microsoft and they said I could return it to a store location. I was given the address for Garden City. I drove an hour there. I explained the box was a mess, and asked if I could exchange the whole thing for a new tablet in a new clean box. They said yes and gave me a new tablet. I had the tablet for 1 week and then all of a sudden it wouldn’t turn on. The lights in the keyboard would turn on, but the tablet itself remained off. So I took it back to the store where a nice manager named Dan told me that I could exchange the tablet with a new one. Unfortunately I had had too many bad experiences with Microsoft so I asked for a refund. They said okay but that I had to give my tablet back to them. I said no problem but that I would need them to remove the hard drive and delete it in front of me before leaving. They said they could not delete the hard drive because they would have to destroy the machine in order to get the hard drive. I explained I had sensitive info on the drive, pictures, documents, etc. They promised they would delete the hard drive. I said no because I needed proof. The manager said he would have to contact Microsoft corporate in order to see what he could do. 2 days later he contacted me to let me know that corporate said that he is not allowed to open the Surface and that the only way for me to return it for a refund would be return the tablet as is. I think this is the most ridiculous thing ever. They do not care about keeping their customer’s information private. Microsoft does not care about people… They care about money only. It’s obvious!

There should be a Microsoft store everywhere there is an Apple store.

If you come here make sure you bring your power cord whatchamacallit, because they were apparently unprepared to take care of the computer that I brought in. I am astounded by the staff here and not in a good way.
I bought the HP BeatsAudio computer and then within two weeks I was ready to return the whole damn thing! So, when I lugged the computer in, the staff didn’t have the correct plug in for it. This is a computer the store is currently selling! How can you sell a product and then not have the corresponding pieces for it should someone come in needing assistance?! it was complete bullshit that I had to drive home, pack up all the pieces that go with my desktop, and then drive back to the store. That was an hour of my life, GONE!
I found the manager, Felix, to be a condescending dick. He spoke down to me as though I was stupid and beneath him because I was frustrated by my problem and the lack of parts at the store. I wasn’t even all that impressed by the guy fixing my computer, Luis. He kept telling me how he was doing me a favor by working on my computer then. Uh no, dude. You’re not doing me a favor, you’re doing your job!
Do yourself a favor and do not buy anything here!

Microsoft is always late to the party (Remember the Zune??)
This time, I think they hit a homerun out of the park with the Microsoft store.
Everyone is used to their local Apple store by now. A million people, all with Mac problems. And folks, Mac problems, Sad Mac faces, is costly.
To me, the Apple store is like Home Depot. its a frustrating process. Apple has scored some amazing locations in NYC, the meatpacking district as well as 5^th ave across from The Plaza first comes to mind.
So, I’m walking along in the Roosevelt Field mall and I see a Surface Kiosk a few months back. I start talking to the sales tech and he’s sending me to Huntington to go to the full blown store? I passed on it.
Now, Garden City has a Microsoft Store. Yay!
They have everything in this Mall, A Sony Store and Apple Store are also vying for your business.
The Microsoft store hit it out of the park because of these facts:
Purchase a Microsoft product and get the Office 365 subscription! Its under $ 40 bucks
Any day, they’re offering 10GB of cloud storage as well.
Surface Pro — This is a full blown laptop/​tablet. You can load your own software on this device.
Surface — This is like an iPad, you can’t load Autocad or other software on this device. Its more for a portable tablet user.
Here is the cool Microsoft store thing unlike the other brands. They also sell a few laptops from other manufactures at the store. And that folks is the power of choice!
You can get granular with your selection. Me personally, If I’m spending $ 2k in 2014, this machine better be a powerhouse.
With technology changing so quickly, it makes sense to not go hog wild. And the Microsoft store gives you a very wide selection to do so.
XBOX, they have them in stock as well as games. Apple doesn’t have it and alone is my 5^th star. Microsoft finally is going in the right direction.
Let me put it to you like this, You need to buy a laptop for college. You could walk into the Apple store and spend major $$ on a laptop.
Or
Look at the Surface Pro. You don’t like it? There are other choices to fit your needs!
A store that needs to be looked at for all your computer needs.
5 stars from me and its well deserved.