Sephora

I absolutely love Sephora.
But it can be hard finding someone who knows their stuff.
Until the day after Christmas. I met Alex.
I came in for Murad face wash. But I needed a winter foundation since I wasn’t out much this summer I didn’t get much of a tan.
Bare minerals is my go to. So Alex is a white girl not that that matters but I was pleasantly surprised to find out that she could match my skin tone perfectly. After using her for the bareMinerals products I decided to move forward and see what else she might be good at, so onto the lipsticks, she picked out two colors that went perfectly. I told her I needed a nude color and maybe something with the pop. she picked this gorgeous maroon lipstick with a lip liner that matched me perfectly and the nude that she chose wasn’t ashy or dull if you go there and don’t know what you want Alex will help you find the best color.
Alex if you ever read this thank you so much for all your help I’ve been wearing this maroon lipstick since the day you sold it to me.

I love sephora but i hate this location. The service is awful alway unless you’re there on a weekday when no one is around. I was standing like an idiot for 20 minutes to ask a question and grab some foundation and no one asked if i needed help. I get that theyre busy but they could acknowledge my existence.
The one at the queens mall is way busy all the time but their service is infinitely better. #badmanagment

Ok first of all, train your employees! When I finally tracked down an associate to ask her about a product, we basically walked around the whole store like we were on a hunt. She then directed me to a different corner of the store and assured me it was there. I go back and tell her that’s not even the brand of the item I’m looking for. She then said oh we probably don’t have it, yeah I’ve never heard of it, sorry! What??? I saw many employees walking around but none of them stopped to help me. at least the Sephora in JC Penny’s had what I was looking for.

Customer service is awesome here! I walked around and within a few minutes, one of the sales associates came up to me asked if I needed help. I asked for the cheapest foundation in the store and without batting an eye she took me to the Sephora line and helped me match my skin tone using their machine and tried the foundation on my face to see if I liked it, which I did. She was very nice and very knowledgeable regarding my skin tone and was very helpful with all the questions that I had.

This Sephora is okay.
I don’t really shop for anything at Sephora, but their body butter. I really LOVE their body butter. It’s probably the most moisturizing lotion I have ever used in my life.
They are known for their cosmetics. I would probably pick up some make up brushed here and their, some concealer, etc. However, I am not a big shopper at this franchise .
So you can catch me in Sephora once a month buying this big tub of lotion.
The staff is friendly, and they are just as friendly at the register.
I would recommend.

I love this location! After I recently dyed my hair red, I went in to look for a new lipstick. I wasn’t sure what color to go with, and the sales associate (I wish I remember what her name was) was really helpful in helping me decide what to get and made it really easy for me to find what I needed. The cashier I had was really sweet, we even joked around how we had the same color nail polish on.
The one major complaint I had was that the queue for the registers is usually always cramped and long.

This is one is the worse Sephoras I have been to. The service on the floor and at the register was poor, poor, poor. The girl on the floor was sweet, but was completely clueless and gave me wrong information about 3 different products. I understand that they have thousands of products and dozens of brands so I don’t expect them to know every detail of every product, but instead of saying she wasn’t sure. she guessed (and was wrong). Then the girls at the register did not pause in their conversation while ringing me up so when she finally addressed me, I didn’t realize she was talking to me as she then continued her conversation with her colleague in the same breath.
Disappointing!

I already am a «beauty insider» card holder and have been frequenting this beauty store for quite a long while but today I didn’t particularly like the sales lady who assisted me as she gave me quite an attitude that I almost had the desire to walk away have I not had a longer patience inside my generous heart lol. I want to get my father a perfume and my mom a set of make up. As I sniffed the allure homme and the other one I forgot the name, the lady almost snarled at me and said oohh there’s no such thing as old fashion scent! Ugh what happened to the customer is always right, she should just nod and say, oh yeah maybe try this one. I told her that i can smell grapefruit and wood from the perfume she recommended, and I prefer a little less fruity scent and more cedar for my dad because i believe thats what he prefers.
But all in all I still made my shopping experience enjoyable by ignoring her :-)

This Sephora is great, nice and big location, but it also works as a maze and trap. The aisles are narrow and plentiful, so you have to weave in and out to get anywhere. Not to mention there will be lots of people in these aisles. I’m guessing it is intentional on the stores part so it makes you see more products, but it is so aggravating, especially if you just want to get in and get out.
There isn’t much space for a line either, which come a weekend makes for a very uneasy and cramped queue. And Americans don’t like queues.
As far as the staff, they seemed great. They know make-​up really well and you will definitely be tempted to walk out with a lot more then you planned on coming in to get. Oh make-​up, why you so expensive?!

I have been to this store a few times. In the past, I have gone in for very specific items that I know I like, I especially like the Josie Maran line, Philosophy and Tarte stuff as well. My problem is not with the selection of merchandise but with the staff. The past 2 times I have been to this store I have been left hanging because supposedly all the associates are busy and can’t help me. The last time I went I was looking to get matched for a foundation and I was left waiting, no one ever came back. I was there today and was also told that «everyone was busy at the moment» I was surprised bc it was early in the day and the store was not at all crowded. I went with my daughter bc she wanted to do smoky eye look, I proceeded to go to another aisle, where I found 4, yes 4 staff members chatting and I politely asked if anyone could help my daughter, who is a teenager with smoky eye and makeup suggestions. I could tell by their facial expressions that they did not want to be bothered and one of them very sullenly said she’d help us. I then heard her as they were all in front of me, ask the manager, «oh, we’re not doing that anymore, right?» Meaning the application or demonstration of smoky eye. To which the manager replied with a tude, right in front of me, «well, make sure u only do one eye, let em do the other one» and rolled her eyes. I am not looking for a full on makeup tutorial, I have spent money at this store many times befire, trust me, I’m not going home empty handed. After I saw this transpire, I just told the reluctant and incredibly difficult employee «nevermind, thanks, we have to go». I will never go to this store again even if it means I have to order stuff online from somewhere else. Rude, rude, rude. We then wandered into e.l.f. store on second floor and the customer service was amazing, walked out of there with smokey eye and a ton of makeup.

Everyone seems to complain about the employees here but in their defense, if i visit the store anytime after 5 on a weekday or on the weekend period it is jam packed! I do see them trying to help customers but with that much of a crowd its tough. I still have had good experiences but the one I had today was amazing!
I was greeted by an employee when entering the store who asked if i needed help and found someone within a minute. Her name was Inderpreet and she was amazing! I already had an idea of what i was going to buy but i asked her advice anyway and she was literally right in line with what i would have expected. She found me a great foundation and concealer and was extremely patient and friendly and showed me how to apply the products the right way and little tips and tricks as well. Great experience overall.

1 star is generous at this point. The rude stuck up employees never seem to give much care about their customers. I can honestly say I will never go back to this sephora again.

This Sephora is close to my house so I go there to do my shopping but each time is worse and worse. Whenever I actually need an employee to help me there are no where to be found or act very hassled that I am asking for help. They tend to be on the pushy side with products and suggest about a million different things at once. No thanks. The Cashiers are typically okay but over the weekend I got a girl that was clearly very new and didn’t know how to do returns/​exchanges. Fine, I have worked retail and been new, but someone should have either been there to help her through out the entire process or have someone else do it when there is a line of 30 people behind me waiting. I have also had Cashiers just be careless and not read the receipts/​coupons I had and say things like «No this isn’t for you» and then I have to point out it says for VIB and i am in fact a VIB, they don’t even bother to apologize they just huff and puff. I have tried contacting their Customer Service dept, they don’t seem to care either. Lastly, getting samples is like pulling teeth. I want samples so I don’t buy the entire bottle and then return it when my skin hates. What’s the big deal? And I like samples because I try products I never thought I would like or even existed (more money and sales for them but they clearly don’t think) So I usually order online now. Once all my gift cards are used up, I will take my business else where for sure.

I went to Sephora this Saturday to buy a product I have never used before-​foundation. My skin has always been flawless, but in the past year, I had so many break-​outs, probably a combination of stress, caffeine, etc, and while I started a medication, the effect will be in a month, in a meanwhile, I had to go to a party in a rather swanky place, so had to cover up all the imperfections. First, Sephora has a tool, a sensor that takes a photo of your skin and undertone, and suggests several foundations, I ended up with Marc Jacobs, love it, very light, I told the associate that I needed a foundation to cover it up and it was just perfect, my face looked glowing. I also bought mascara, eye shadow kit, eye pencil, lip pencil and lipstick. When at the cash register, I wanted to let them know who helped me, they told me that they don’t work on commission and I can just do a survey on the website, so I don’t think that associates are pushy, I found them friendly, eager to help and really interested in making you feel and look your best.

I love Sephora; it’s one of my favorite stores in the world. I always end up buying waaaaay more than I plan to.
I love shopping here, but I prefer to go to the sales associates when I need help; I don’t like it when they come to me. They never seem to be around when I need them, only when I don’t need them. They can be very pushy. They also don’t know what they’re talking about.
The sales associates are:
Ignorant — I have very pale skin. I’m not albino, but I am very fair. I went to Sephora looking for a good concealer, and I asked a woman for help. She had a mustache. How can you work at Sephora, the makeup heaven, and not wax/​shave off your mustache when you’re a woman? I’m not talking about a few wispy hairs either, she had full blown facial hair. Anyway, she told me Sephora doesn’t carry makeup light enough for my skintone. That’s complete BS. I’m not THAT pale. I had to spend an extra hour testing every shade in the store to find the perfect one, thanks to her.
Stupid — One sales associate insisted on applying a heavy foundation to my skin (which I hate). I played along though, and I asked her if it had SPF. She said it has antioxidants, which is basically the same thing. I don’t know if she was just stupid or just trying to sell me a product, but either way, I didn’t appreciate it.
Annoying — They won’t stop pushing products on you! They’ll drag you around the entire store and put a pound of makeup on your face and spray you with 5 different perfumes in hope that you’ll buy at least one of the 50 products they’ve applied to you.
Also, I’ve gone to Sephora many times looking for a specific product, only to discover that they are either sold out or don’t carry that product in their store.
So I give it 2 stars, just because of the amazing products that Sephora sells. Everything else sucks. Sephora is awesome, just not this one.

We were looking for Fresh and were referred into Sephora by Nordstrom — what a mistake.
We were floored by the nail section, What’s Formula X? What happened to Sephora Nail Polish by OPI for $ 6.99? That was at least a reputable brand! Formula X has gorgeous colors but after trying it on it just looked cheap, and they want $ 12.50 a bottle?!? That’s more than ESSIE!
The Trial area was horrendous. They should send in a secret Sephora inspector to take a look at how the area is kept. 80% of the bottles are Goopy to the point you almost cannot apply it, you’ll get a sticky ball of polish on your nail. Another 10% is dried to the point the brush is just hard and dried. It really is disgusting. Naturally you would want to to remove the polish after you try it so you look around and see nail Polish Remover but no cotton pads. it’s ok — this is Sephora, I’ll just walk around the store and they should have it somewhere… walk around a few aisles, no cotton pads, walk around the makeover area, no cotton pads. Everywhere it’s just tissue. Great. Thanks for nothing Sephora.

Second sephora that upset me. Asked a worker for help and she helped me with my moms issue but not with what I asked her. She said she was going to go find my a foundation brush. Looked for her 10 minutes later and she was off wandering around helping other customers. How rude.
The 3 stars is for the products and the nice cashier. Guess you have to really know what you want here and hunt it down yourself

Probably the worst Sephora, I’ve ever been too. There was garbage everywhere AND NO MAKE UP SECTIONS! I’m referring to the tester areas. It was really gross. The tester make up were all mixed up and some were even missing. It was nasty.
The Three stars because the staff here is TOP NOTCH! On all my occasions here they have helped me find my signature make-​up selections. The lines go quickly, the workers are friendly. Now if they had a cleaner store this Sephora would be excellent. But I think I’ll just be going to the one in JC Penny from now on.

Ah it is time to write a review for the store that I spend the *most* money in compared to all other stores. And it ALLLL pays off baby…
I have spent countless hours researching products and ingredients after reading a book called «Not Just a Pretty Face» which discusses all the disgusting things that get secretly put into cosmetics which then enters our bodies. Sephora carries some of the most innovative high quality products on the market and a lot of natural wholesome cosmetic lines against animal testing which ultimately led me to this little … trap. The points program is awesome because it makes you feel like you are getting more for your money.
For this particular location (which I have been to countless times) I find that some of the staff here are extremely helpful and knowledgeable, I am talking cosmetic experts. I could talk hours with these girls and they could sell me on anything if they give me a good reason. They give you samples, advice, sincere recommendations, etc. When you come here try to find someone who seems like they really know what they are talking about.
I made an appointment once to have my make up done for a Christmas party. It was complimentary for Sephora VIBs if you spend a certain amount within a given time but you can access this by spending $ 50 worth of products which is like two things in Sephora. Zoraida (sp?) was the one who did my make up, pin-​up style, flawless matte appearance with bold dark red lip it was so sexy! She is amazing, gave me so many cool little tips and she told me that I had all the best products already which I wasn’t surprised because I am obsessed with Sephora products.
Some of the staff here could smile a little bit more and some of them are perfection so it can be hit or miss but overall I love this location, they carry a good stock of everything and up to date with the new products I get emailed about constantly. I feel bad for people who limit themselves to MAC because Sephora has so much more variety and so much better skincare products such as the Josie Maran Argan Oil — that is my beauty secret to flawless looking skin! ;)

I generally like Sephora. I dont see this store as any different from the other Sephoras I’ve been to.
I cant give it any extra star, simply because I dont see how this particular Sephora is any better than the others.
usual hip interior, knowledgeable/​polite/​attractive looking staff, clean and not exactly cheap prices.