Caliber Collision

After 3 months of driving around with a dented front bumper, I finally got it fixed!
Made an appointment to bring in my car, got it estimated and had the paperwork done within 20 minutes. Service was wonderful, they gave me an expected date and had my car finished on time. I was also getting notifications about my car process the whole week that it was being fixed.
Picked it up today and you can’t even tell that my car was in an accident! Plus, I think my car was washed and vacuumed :)
3÷10÷16 — Jin is super awesome with customer service, brought my car back the next day because of a scratch on my rear bumper and he was able to fix it for me.

The coordinator assigned to my vehicle repairs (Jin Park) seemed either inexperienced or lacking customer service & not very professional. I’ve dealt with many other collision/​repair facilities before & am surprised that with such a big name company/​shop they would not have staff that is a little more outgoing or sympathetic to a client’s situation (considering the circumstances that bring most vehicles there are generally due to an accident/​collision). I would still do business with Caliber, just not this specific location.

The staff is amazing. They will keep you updated about your car.
Dave and Thuy are wonderful. That’s all I can say.
Thuy is organized and goes above and beyond to make sure things are smooth for you.
Dave is very hospitable and does his absolute best to make sure you’re happy.
Dave noticed mistakes immediately and tried to contact me, it was also my fault for not answering, but Dave was very helpful and charged Caliber for a day of my car rental.
Overall, my experience was great even though there were some mistakes. The staff let me know right away. Their service was much appreciated.

I brought in my vehicle for repairs after being rear-​ended. Thuy, who works the front desk, was super helpful and friendly in helping me schedule my appointment, arrange for a rental car, and fill out the necessary paperwork. Caliber Collision had my car repaired after only three days, which was a pleasant surprise.
I have one cause for complaint. After being called to pick up my car at 5 PM, I had to wait for about an hour to actually get my car. If the car isn’t ready until after 6, why say that it’s ready at 5? To be fair, they were very apologetic for the wait.
That being said, if I ever get into another traffic collision, God forbid, I’ll most definitely bring my car back here to be serviced.

Awesome service and great attention to detail. I recommend working with Adam quiles. He went above and beyond to get every detail on my mercedes fixed.

Got my car in and out within few days with great service! Everyone was nice and helpful and were willing to work with us and our schedules. Once I picked up my car I was happy and super clean!

So, I dedicated a whole day to shop around for the repair of multiple scratches on my car and getting quotes. This shop really had that «above and beyond» type of customer service. Jonathan K was the rep that assisted me, this was my last stop and he was the First one to say «hey, let’s try to buff some of these out to see what you actually need to get repaired since some of these scratches may be removable by buffing (not by painting the whole car door)” — Really?! That’s awesome. Turns out 1 of 4 scratches didn’t need to be repainted and I was able to receive a clear assessment. I’m still deciding between this and another shop but the fact that Jonathan took the time and showed that Caliber has really good customer service makes them one of my top contenders.

Unfortunately I had to take my 2013 Scion FR-​S here to get repaired from running over a big rig tire on the free way a few weeks ago but I’m glad that I brought it to caliber collisions. Jin Park and all of the caliber collision team did a very great job with my car. The repairs were quick and Jin did an amazing job updating me with every detail that was being done with the car. Caliber collision is very professional and they have phenomenal customer service. I can trust that if anything were to ever happen to my car again (hopefully not anytime soon) i wouldn’t hesitate to bring it back and get the same quality service as I did before. Thanks Jin and Caliber collision, my ride feels like new!

We have been here in the past and knew we would be taken cars of. Brought my truck in get a repair done. Got it back and you would never know there was damage. Highly recommend for service

This is the second time I got my car fixed here and once again they did such an amazing job! Not only did they fixed my door but they buffed out a lot of the scratches too! Everyone there was really nice. Victor kept me updated on everything that was going on and they came through on the day that they promised. I can’t thank them enough on the beautiful job they did to my car. I would highly recommend this place to everyone!

Took my car here for repairs to the front of my car. I worked with Victor, very nice and very professional. I have no complaints… would definitely take my car here again. The repairs came out great couldn’t even notice my car had front end damages. I even left the rental there =]

Really great customer service and quality of service and communication through email and phone. Got the job done when they said they would. There’s a lifetime warranty on parts, and the guy was super helpful and non judgmental of my lack of car stuff, so I’ll probably be back in the future *if* I need it!
The only hitch was that I originally was going to the CC in Anaheim since it’s closer to home. However, the Anaheim location didn’t take my insurance so I had to call AAA to tow from Anaheim to Garden Grove, which delayed the repairs a few days. Tip: call ahead to make sure they take your insurance. My insurance company said Caliber Collision was okay, but I guess each location is different.

This is the second time we’ve been here, and just like the first time, it was great! My boyfriend’s car has a special paint, and Caliber was able to match it perfectly! Jonathan K. was the one that took care of us, and kept us informed in when parts were being order, when they were being delivered, etc. We got the car a few days earlier than estimated — which is even better! I would recommend this place to friends and will come back next time!

My sister took her car here after getting into an accident. It was the closest to our location and we are so happy we chose them!
Not only are they great at what they do, they have great customer service! I was the one that interacted with the reps and they provided just great communication, not to mention my sister’s car was as good as new.
Everything went smoothly from getting dropped off at the car rental place to picking up the car. No hassles, no upselling, and no BS! Just the way I like it, cheers.

I’ve been here to fixed my car couples time and very satisfied with Thuy Huynh. I’m very appreciate what she had been helping me a lot to fixed my new Camry car. She is really good employee and very nice to me as always. Thuy Huynh deserve reward as good employee and outstanding. Thank you very much from Khoa.

Worst place and treat customer bad. The lady mexican lady name Norman been rude to me when i asked for vietnamese translate more to my mom and she talked to employees like screaming at them. Cant stand on the way that lady treats people like that. Wishes have more vietnamese employees to help vn customer. Anyway manager of this place need check out the mexican lady name Norman by the way she treats people really rude. Thanks.

Had such a great experience here after being involved in an accident. Victor and the crew took great care of me and my car looks just like it did when I bought it. Thank you caliber collision for your great service and your amazing team, I hate to say it but I look forward to doing business with you again sometime! Great job!

My insurance company USAA sent me here no regrets service shuttle me home on Wednesday back on Friday prefect
bumper replacement prefect paint all went well

Had accident this morning. Hit the guard rail. AAA recommended them so had truck towed over. Bumper was bent into front wheel. The professional and friendly group took care of me right away. The manager gave me different options to fix for the truck was older model and didn’t cost a lot. I chose option two for didn’t need it to be 100%. A few scratches don’t bother me. After checking it out to make sure there was no internal damage they straightened out the bumper and grill, bolted it back on and truck was ready to go by 11am, the same day! My dry cleaners can’t even do that. Except for the scratches all down the bumper you can’t even tell I had an accident.
Very Honest Group. Would highly recommend them to everyone!

So I find myself looking for a auto collision shop after my poor car is involved in a hit and run. (DAMMIT TO HELL)
But fortunately I found the mofo, but that’s a long story and it’s irrelevant to this review. If you’re curious just message me. I’ll fill you in if you’re really bored and curious.
So Statefarm gives me a list of shops that I should take my car to. So I get to Unilocaling and Googling what not, and it came down to Caliber Collision.
My day off I decided to drop my car off for an estimate expecting to wait four hours in the lobby for someone to help me and be helped by a shady Armenian dude wearing way too much cologne draped out in Armani Exchange from head to toe or a old shady Vietnamese dude that speaks no english reaking of Marlboro reds and Heineken. Just kidding! But to my surprise I was helped immediately by a very professional and pretty receptionist named Twee.
I was dreading the filling out of multiple confusing, mind contorting, forms that wanted to know every bit of my information down to what I ate two years ago on the sixth of june at 5:30 pm. Nope, just a couple of simple forms and I was ready to be helped out by the service advisor for an estimate. Mr. Shawn went through the process and I dropped the car off, Twee checked with Statefarm to see if rental was covered AND called to have a Enterprise agent come pick me up. (If you
reading this Twee, thank you btw)
So two weeks later, Shawn calls me to inform me the vehicle will be ready within a couple days and that I’ll will receive a call. When I got that call and saw my car that day, I was very impressed to see the superb job they did on blending the paint. I’m not trying to sound like a douche but Ivory pearl is NOT an easy paint to blend and they did a perfect job on doing it.
I’m a happy camper!
Will be coming here hopefully just for aftermarket parts to be painted only, not fixing my car again! Highly recommended.