Hi-Tech Collision And Glass Centers

Went in with a smashed, scraped, cracked, and gouged (not to mention sun faded) rear bumper… came out with a shiny brand new looking one. I say «looking» because they were able to salvage the old bumper some how and make it look right off the factory lot. Even got a car detail that was half assed done… Had to clean the smears off my windshield. Nice conditioning of my tires… thanks for leaving the rims filthy.
Manager guy is a real ass. My car had an issue driving out that I didn’t have driving in… he could care less. He said «Have a mechanic prove to me it was accident related and we’ll fix it». Eff you, you’ve lost my future business for that smart ass comment… hopefully there won’t be the need for future business!
Staff working the main floor was extremely friendly.

I went there for an estimate and they tried to slap me with some bullshit fee called «Related Prior Damage Adjustment». They removed it when i called and threw a fit. How many people are they trying to make an extra dollar off of?
I got the feeling that they are very «by the book» and in the Insurance companies pocket.
I will not be getting my repairs done there.

I had the misfortune of being rear-​ended twice in 2009. I immediately contacted the Acura dealer where I purchased my vehicle and they recommended Hi-​Tech. I received excellent customer service both times. They repaired my TSX flawlessly, the car is perfect! I definitely recommend this shop.

Twice this year, drivers behind me decided I wasn’t worth braking for. Fortunately, my insurance company had a handy-​dandy recommended body shop list and initially sent me to Hi Tech.
A friendly guy named Shaun Cho assessed the damage, reassuring me they will keep in contact with updates (which they did very promptly) as they worked on the damage. They even shuttled my wife and I back to Long Beach in their courtesy van in morning rush hour traffic without even hesitating.
The repairs were done when they estimated it would be and it looked good as new. I was so impressed I took it back to them the 2^nd time I was rear ended (in a different car). The amount of damage was a lot more substantial this time, and I was thinking it was going to be totaled. Mr. Cho came to the rescue again and reassured me they’ve seen and repaired much worse.
Hi Tech again kept up with prompt updates by phone, mailed me a list of parts/​labor involved in the repair and fixed the car on time as promised. The car looked better than new!