Chapman Car Wash

Three stars for the wash quality and one extra star for the service. I came here in a weekday afternoon with 19.99 royal wash. The wait was ok I didn’t wait for a long time. However, I would expect the car to be cleaner since there are some fingerprint dark and marks on my white car. Next time I may just go for regular wash since I don’t recognize much upgrade from the higher package.

Let me tell you folks, beware! Just because they did ok on a couple of washes on your car does not mean they won’t mess up really bad one time enough to cause damage that will devalue your car. I have been here several times and they did an ok job each time, not spectacular but ok. My last time was about two weeks ago and I know for a fact that their employees damaged the interior of my car by accidentally taking my car back passenger car seat off the hinges, and then slamming it back into the grooves trying to lock it back in but don’t know how. I have a Toyota Sienna so there are plastic covers on the railings that were all scratched up after the wash. My car is only one year old and I bought it brand new. After that bad experience, I talked to the manager and he still insisted that his employees did not do that. I expected him to replace the damaged plastic coverings on the railing and the middle console to put drinks on because the metal hinges scratched that up too. His idea of compensation is for me to go to the place he recommended to get an estimate of damages and then he’ll give me some free washes or detailing or something. You kidding me?! Why would I want to bring my car back to the people who damaged it to begin with? So they can take my car apart? No thank you, I’d rather post this experience on Unilocal.What a waste of my busy schedule to even meet up with this guy for nothing! See my photos.

It’s a whatever car wash. Cheap and quick on weekdays. Avoid going here on weekends. It took 2 hours to get my car washed on a Saturday and it was a shitty to okay job.
My car’s window was recently broken and little pieces of glass were on my seat. After the car wash, I could still see a bunch of tiny pieces of glasses all over my back seat still. It’s like they never even vacuumed it or something. I ended up just vacuuming it myself at those do-​it-​yourself car washes.

The best car wash I’ve found in OC so far. They’re very detailed get all the little bits n pieces, even take the time to dry every part of the roof on trucks and suvs even though you can’t see up there and would never know if they half assed it or not. the guy that greets you is very nice and friendly. runs to check on your car if sees you’ve been waiting for a while. the lady inside however (like 90% of the time i go there) would rather be doing anything else but working. I guess shes the owner or owners daughter or something so she’s not afraid of getting fired but shes on her phone texting, watching the tv that’s right there, outside chatting, anything but paying attention to the customers. I’m standing right here take your eyes of the TV and look at me when i’m handing you money. It would be 5 stars if not for her, and be 1 star if not for everyone else. Get a new cashier that want’s to work there’s tons of people out there that need a job. Get your car washed and go eat at Tomy’s hamburgers while you wait food is great over there!

This is my first time and it was better than others and it’s cheaper than the competitors but it can be better on cleaning the car few water spots. Might come back idk

My boyfriend just got super giddy cause they did such a great job on his car. They do take a while so bring something to keep yourself entertained or get food, but it is well worth the wait. They also price match. Great service.

This guy spent 30 minutes thoroughly going over my 07 Camry. I was getting the «BMW» treatment! Car looks great!

This place is awesome!!! They do a great job and they always go the extra mile to accommodate their customers… I had the pleasure to speak with the owner «Payam» he’s a great guy and takes pride of his business. He puts his clients and employees first, so feel free to contact him if there’s an issue.
Coming soon: They will be serving hot fresh panini’s and espressos.
I recommend this place to anyone looking for a good car wash and friendly service!!!

This was my first visit, and I had a «mini detail «done. They were SUPER busy, so it took awhile. They did a FANTASTIC job! My car looks like new. I’ll be going back. I drove 20 min from my house to come here, it was worth it! The only reason for the lack of 5 stars is because of the time factor.

Best car wash in town! Friendly staff and attentive to detail. Competitive prices for the quality of work done! I highly recommend it!!!

Do not come in this place if you do not have a nice car or else you have to wait long. They do the nicest car first before before they do yours.

They do good work here. The guys who work here are very detailed with my washes. Have never had a bad wash. I tell others to get their car washed here if they needed a wash in the area.

So again… came back for a royal wash… asked me what fragrance would I like… but never sprayed the fragrance… Why???

Had to leave at least one star because it doesn’t let me post a review without a rating…
I do not recommend taking your car here, ever. I took my car in about a couple weeks ago and they punctured a hole in my transmission oil pad while trying to put my car on the rail where it first gets washed. They first made me feel at fault because I didn’t pay the «$ 20 low car fee» but that wasn’t even offered to me when I pulled up. I’ve been taking my car to a carwash for years and have never even heard of such thing. I had to get a rental car while they replaced the part overnight and it was such a hassle. The owner of the carwash refused to give me his name, number, or was not even willing to meet me in person to apologize. He did not once sound sincere and he was being aggressive over the phone making it seem like he was the victim in the situation. I understand mistakes happen, but the way I was mistreated and the way the situation was handled was very unprofessional and they were very disrespectful. My family and friends will never take their cars here again and I suggest you take your car elsewhere so nothing like this ever happens to you.

This is my 1^st time i was around the area and I went to get my truck washed then while i looked at the price chart, i just decided to do a full detail which was 95 or 85 i cant remember wahhhh… anyway but i remeber it was going to be a little more since i told them to also do a detail on the seats (my seats are light gray and i have 2 kiddos which u can only imagine how bad they were, seriously it was bad! !!)
Well they said it was going to take 2 hrs which i decided to just take my kids shop at the stores located right infront of this car wash, anyway i while i was waiting i decided to check their rating on Unilocal,i was pretty scared after i saw how bad reviews were! Anyway…
Two hours past and i picked up my truck… i was in shock!!! It looked like a brand new car!!! I swear!!!
Spotless!
My seats were wet but they said it was going to take a day to dry which i didn’t mind i was just soooo happy of how good my truck looked!
So good job to all the guys who work here!!! Its been a little over a week and my truck still looks shiny lol
U guys did an amazing job!!!
I will definitely be back!

Awesome car wash great prices, staff is hard working and friendly. they work with getting you on and out fast

If you ever worry about getting a bad wash avoid this place at all costs.
I usually go get my car washed here because it’s a decent price and near my house. The guy at the entrance convinced me to get their $ 30 special that came with wax and some other things.
Literally the next day (today) my car looked like total shit with dirt and grease stains of some sort from the wax. I called them to ask if they could do anything about it and the girl on the phone told me to come bring my car in to see if there was anything the manager could do. Waste of time, came in and said it was my fault for parking in a bad spot. I get my car washed here all the time and never have I had such a horrible job where my car collected so much dirt on it and park in the same spot at work. He proceeded to say his guys did a good job and there was nothing he could do. Dude clearly doesn’t care about customer service.
Do yourself a favor and go somewhere else, I won’t be back.

I have to say that i haven’t been here about 5 years but went saturday mid day.
Ill start off by saying that i still recognized a lot of the staff was still employed. (Good sign). The price is very reasonable in comparison to other car washes in the area. They do accept coupons and competitors coupons as well.
The guy who takes your wash request is friendly been there forever, isnt annoying or sales oriented like other places that leave a sour taste in your mouth. He made one upsell (the norm) and moved on. The girl workong the cashier is one of the happiest and friendliest cashiers i have ever encountered.
So why did this place warrant only two stars? Well i ended up getting the luxury wash ($ 20.99) i believe but got talked into getting the interior armor-​alled for another 4 bucks. The outside of the vehicle was left very clean with the exception of the back windshield and the passenger mirror. Completely smugged and spotty. Didnt notice that until i got home.
Had to instruct the guy i paid for the interior to get semi detailed with the amor all but the cup holder was still stained with whatever i drove it in to begin with. He was nice about it and cleaned it no problem, but i shouldn’t have to tell you about a stain thats bigger than half dollar coin size is still in my cup holder.
Now heres the kicker that totally ruined the visit of ¹⁄₃₁. I asked for the baby powder scent as my air fresherner. When i got in my vehicle it smelled fresh and very baby podwer (ish). Wellllll the problem is i got into my car ²⁄₁ the very next day to errands with my wife. Both of us immediately were wondering what was the smell, perhaps air from the outside? I was wondering what happened to my baby powder smell. Well about ⁸⁄₁₀ minutes of travelling had passed and the smell was still as strong from the time we entered the vehicle. We came to realize the smell was wet, mildew, rancid smell. We put our noses to the dashboard the door panels the cup holder. All of it smells like mildew!!!
What a disgusting smell that completely over powered the baby powder smell. Now the whole car smells like mildew because that guy used old wet towles to detail my car. I was hoping to make this my go to car wash since groupon has a promo for them but not after mildew used towles.
Now i have to wash off the dash, door panels, cup holders etc to get that nasty smell out of my car and buy another air freshner to cover up any lingering smell.

PROS: They offered me a cheaper price for a detailing of my car, just for a section of it like the backseat where there was a recent puking (not my fault). They offered half the price for it at $ 70 when usually it is $ 140, also you have to ask for a deal they won’t just offer it. I was happy they did a good job with the waxing, and cleaned mostly everything, except the fact that the same spot I told them to clean the puke smell was lingering still! The lobby is very nice for a car wash place and they had plenty of snacks and a little smoothie/​coffee shop inside as well. Also some seating along the wall like for stools etc. to study.
CONS: Needs to do a better thorough sweep of the car smell, especially since that was my request to have it done in the first place! I’ll have to take it back if I have time or try to remove the remaining stench from my car.
SUMMARY: Want a cheaper detailing? And a good carwash? I would recommend it, but be weary maybe you want something specifically cleaned (Like an odor) so make sure they do it correct the first time. It my opinion it is still there, its is fainter now but it is still obvious when you sit in the car. They need to do a better job of getting rid of smells. If you want a nice car wash for a good price like $ 10 during the morning times, then go there. Otherwise if you need a 100% cleaning of a smell I would go somewhere else, unless you check thoroughly with the service afterwards.

Left dried out soap marks all over my car. My car looks completely unrinsed and wasn’t even dried with compressed air while others were. Interior was wiped down quickly but I’m disappointed by how much dirt was still under my mats; enough for me to simply hand vacuum myself. I might be expecting much since I saw how great other cars came out but this was not a good job at all.
Edit: I came back and talked to the manager about the problem and he claimed that my car is in poor condition and that he couldn’t do anything to fix the problem. However they offered to remove it instead if I paid for a detail instead and stayed a while longer. No thanks, I don’t want to pay extra to fix a mistake that they made.