Enterprise Rent-A-Car

Racial profiling. Watchout. Demands that you have a job before you rent from them or else, «leave, that would be best». Definitely, do have a w2 kind of job. Called escalation department. Responded that if you use a debit card, then only questions about your place of employment has to (per company protocol) has to be established, (I.e bring w2, class schedule for students, full time housewives good luck). This location makes no exception debt card or as I presented MAJOR CREDIT CARD. And escalation department is toothless about making resolution. Move on people, even if you have excellent credit. Happy International Women’s Day, to you, too.

I got my car repaired at a nearby body shop. That body shop called this Enterprise for me. Enterprise picked me up and I had to do paperwork at this office. Then they shuttled me to a nearby Enterprise to get the rental car. Wasn’t too pleased about all the shuttle time to get my rental, but whatever… tolerable. I returned my car a week later, and 2 hours after returning the car, I realized I left my $ 300 Beats headphones in the middle console. Upon this realization, I immediately went back to this Enterprise and checked inside the car but the headphones weren’t there. The next morning, I called this office right at 7:30 when it opened to see if they had found headphones. The rep I talked to couldn’t find my information. I gave him my name, phone number, as well as insurance claim #. He couldn’t find it. He asked me if I was calling the wrong Enterprise. I called back 15 minutes later after confirming that this was indeed the correct office. The rep who answered the 2^nd time was able to find my information. He said there are lots of headphones in Lost n Found so I should check it out. I had my bf go to check it out, and it wasn’t there either. Later in the day a rep called me to close up the bill with my insurance company, and asked if I was satisfied with their service. I replied not so much because my headphones were lost through this process. The rep said he’d look in Lost and Found and call me back. It’s 5+ hours since he said he’d call me back; no call back. The only reason I’m giving 2 stars instead of 1 is because I accidentally (dumb me!) also forgot to refuel the tank before returning the car, but the rep didn’t charge me for the full amount that I owed… just partial.

The managers at this branch are extremely helpful and work hard to make sure the customers are satisfied. Thank you to James/​Jimmy, Matt, Ryan… and the rest of the crew. Also the service Anthony who provides cleaning the car is to also be commended. I have been renting at this branch for some time now and will continue to rent in the future.

Never believe the service rep. I walked around the entire car and saw no damage but failed to look at the bottom of the car. They charged me for damage on the bottom when I never hit anything. Make sure you look under the car before renting. My only fault was that I never thought of looking underneath. Just be cautious. Hope you are not the next one…

I had a very good experience renting from Enterprise. They are always my go to rental car company, all the staff is friendly especially Jimmy he was so helpful & gave me a free upgrade. So if you decide to rent from them ask for Jimmy & tell him I sent you.

Had reservation at 9am, when all said and done didnt get the car until 1045am.
After providing my full address i called for a pickup that NEVER CAME. After 45mins of waiting i decided to call and ask where my ride was since i was 3 away, and they told me the guy already left. WTH?! I explained i was outside the entire time and asked why no one called, he explained hed send the guy back out. He then calls me back and saids im out of the pickup range and he would transfer my reservation elsewhere. The auto shop people felt bad and ended up sending their 18 year old son to drop me off since enterprise never showed.
When i arrive at the new location where my reservation was transferred it took an additional 35 mins for them to issue a vehicle, which was dirty on the inside and looked like kids had taken over. smh total waste of my time with NO APOLOGIES!!! blows my mind what people consider customer service now a days.

UNDER 21 DRIVER
Sure they look a little pissed and intimidating but w/​e
Did an online reservation for a economy rental for one day a few hours and the total came out to around 75 $ including insurance I believe. They only charged a 10 $ under 21 fee with was a deal saver compared to all the other rental companies. In addition to that when I arrived to pickup the rental, my economy kia didn’t arrive yet so they bumped me up to a full sized Hyundai no cost!!!
Returning the vehicle was swift and easy. No scratches or dents and they allow payment by debit or credit. However when renting they require a credit card in which they will place a hold until you return the vehicle. Pretty quick and simple.
Some additional tips:
They do offer free customer pickup and drop off however its only up to a 10 mile radius from their store.
Since SoCal now does the camera operated toll booths you would have to pay through the toll booth’s website and not through enterprise. Just make sure you get a copy of the vehicle’s license plate number.
Pray they upgrade your car.

This is the place to go if you are local and need a great car to rent. The staff are always upbeat, very helpful and will always give you their best in customer service.

Jimmy keating is always so professional. These people bend over backwards to help. I only go here! Sometimes when all of life goes wrong and you turn to people I really needed some sense of my daughters 4 car collision they were like hey we’re here for you lets see what we can do and worked with my budget!

I don’t know why people are so upset with this place. I’ve been here on 2 separate occasions for 2 different parties and this branch has treated us with the utmost respect and love.
All the fees were upfront! They even let us go for the gas tank that wasn’t filled back up. They were so nice and helpful and HONEST.
Thank you Ryan! I’ll definitely be back if I need a ride. You made our experience here so comfortable and secure. My cousins from korea had a smooth trip here because of you, thank you.

Ryan /​Jordan
Excellent customer service
They are the best very fast service.
I’ve been renting with enterprise for many times already I cannot explain on how good their service is. Always on top of what there doing. Definitely the best in the industry. I will recommend everyone to come to this location as its my best enterprise experience ever.
Ask for Ryan or Jordan

So my rental started on October 17, 2015. Did my reservation online and was very easy. When I went to pick up my rental. Everything was top notched from going over the vehicle to checking out. Even though my vehicle that was at the shop was delayed on repairs. The reps were great on extending the days I needed until my vehicle was ready. Thank you Jordan, Jimmy and Ryan.

Customer service sucks. You ask for something and there answer to you is pretty much go fuck yourself.

The worker is not trying to save u money ! They could have told u to go weekly but they don’t tell u !
If u return 15 minutes early n they lagged it to afternoon n charged u another day ! That’s fucked up ! Rate always changes w/​out notices !! That’s f up !

I have a good experience with enterprise in Garden Grove branch. I have rent a car with Ryan and his staffs at Garden Grove Enterprise for a while… I live in Hawaii. I visit my family in California every couple months. I have a great experience with this company. Ryan is very helpful and he is able to get me an affordable deal on a great ride. He always makes the whole process very quick for me that is included to send the driver to pick me up from my dad’s home. Remember, not all rental car company does this service for the customers. Thanks Ryan for a wonderful job. I would recommend my family member and friends to rent a car at Enterprise in Garden Grove.

I booked my car for the weekend and was in and out quickly. When I returned the car it was very fast, and I got a ride back to my house. Good service.

Finally returning my car after having it for 8 days. And this is my second time at this place. First time was a bad experience because I had a compact car reserved and they ended up giving me something totally different that drank gas like it was water. I was desperate for a car because mine was in the shop so I sucked it up and got it anyway.
Now, second time here. Exactly a week ago this Saturday, I had called and told them that I had a reservation for a compact car. When I arrived, they offered me a car that was not what I had requested. I told them that I wanted something in the Toyota family (i.e. Corolla or Prius) because I work far. Anyway, after voicing my request because there were those cars available and lined up outside, they told me that they don’t have anything available right now. I had to point out those two cars and then finally it clicked in his head that those were there. Waste of my damn time trying to tell them that they had cars available and I don’t even work here. Car worked fine, no complaints. Now, the returning process. This guy named Ryan that works here is a total asshat. Fucking sh*thead said that I live too far when last time that I asked and they said that it wasn’t a problem. He’s so rude and now I’m feeling like a chicken with my head cut off because I have to wake up people to take me home. I can’t stand him and how he talks to people on the phone — yelling at them when they’re calling him for advice. Whoever does the hiring here needs to really step up their game and do a thorough interview and make sure people have communication skills if they’re going to be in this type of business.

At first I was very hesitate about renting a car from this Enterprise location due the negative reviews here on Unilocal.However my experience here was not at all bad as Tyler was amazing and did a wonderful job. I left very pleased with the customer service Tyler provided.
More into details about my experience:
So I had booked a 15 passengers van months in advance. Called the location every here and there to confirm my rental. And to request that I prefer a specific model. The day came for me to pick up my van and when we walked into the building Tyler welcomed us and the paperwork process was very quick and we did not have any problems at all… When I had asked if they got me the van I preferred Ryan was very happy to say he did! Made me feel like they actually care about their customers! Overall I’m extremely with my experience here.

Came out cause they had a good deal on rentals. Got here and the location is pretty small with limited parking. Place seems short staffed and can’t keep good customer service.
Noticed they just rush people in and out and they dont take the time to inspect the vehicle’s, and they will try to give you a discount for messing up and dont fix the mistakes.
Place seriously needs new management and keep up with inspection of vehicle’s before released to people.
We recieved a car that had dirty seats, and cigarette smoke. Wasn’t acceptable at all but needed the car ASAP and had to deal with it.
Will not be coming back to this location again.

Beware this place is a SCAM!!! I needed to get a pickup truck for a day cuZ it was only $ 75 but when they guy went around mark the car he said there was nothing wrong w it and ddnt have any dents! But when we return it four hours later, there happen to be a dent! Like wtf we only had it for a few hours we ddnt even go no where to get such a dent!!! Like wtf! This place
All they want is ur MONEY!!! The guys there look like pigs and ready to ripe ur wallet apart!!! Like wtf!!! It was so small and hard to see cuZ of the color red that we had to glance at it at a certain angle to see!!! DNT EVER GO HERE! THEY WILL FIND A WAY TO GET ALL UR MONEY!!! I wish I never went w them!!!