Hertz Rent A Car

This Hertz location is small but it’s by far the best experience we ever had renting a vehicle from any car rental company. The customer service was impeccable. The vehicle was nice and clean and in great condition. Rates were very competitive. Highly recommend this location if you live in the area or are visiting and need to rent a vehicle.

I took my car to get fix and my insurance company set me up with hertz. Emily came to pick me up from the auto shop and helped me with my rental. She was really nice and friendly. She made my car rental experience pleasant with her excellent costumer service. I would recommend going to see her if you’re planning to rent a car in this location.

5 stars for the customer service from, Emily (?) I believe. She’s the sweet, Filipino one! I never rent cars and this was a one time thing (hopefully) but I would definitely recommend this location solely because she was awesome.

The girl helping at the front desk was sweet but this experience was terrible. No only did we never get a confirmation call, like other car rental places, or any sort of confirmation that the car was ready, but when we went to pick up the car, we were told there was a mixup and the car was still sitting at another location. My mother needs a car with hand controls because she is in a wheelchair, so the car had to be sent from another location, and the car was ready at that location but wasn’t sent over. My mother never got a confirmation call and had to call daily to make sure the car would be ready, but would never get a straight answer and was rushed off the phone. Now we have to drive to a different location to pick up the car ourselves instead of them just sending it to our location. Overall people just not doing their jobs and completely disappointing. Don’t think we will ever use Hertz again.

This has sadly been the worst Hertz location I’ve been too. They have minimal staff… Like one person running the place and that’s not an exaggeration. The worst part though came when it was time for me to return my car. Signed up to return the car at 730 on a Monday morning because I had places I NEEDED to be. 735 comes around, location still not open… 745… Still not open… Sitting on hold by this time with Hertz customer service… 755… Still not open, still on hold with customer service and very upset at this point that I am still waiting to return the car I rented and now putting my morning almost 30 minutes behind schedule… 805… Still not freakin open… Finally 809 comes around and an employee comes running out the front door, by this time several people are waiting. The employee didn’t even apologize for being so late, they were like give me keys I’ll take care of checking in car… Wow… Ummm okay, thanks for for the wonderful customer service and apologizing to the people keeping you in business for having us wait for 39 minutes past your opening. Will use another location or company from now on

The location was super understaffed (only one person max in the building every time I went, who was often out driving customers). My mechanic said it’s always like that and it inconveniences them and a lot of customers. Half the times I called nobody answered.
When I first called, I had to postpone getting my car repaired because no cars were available. When I finally was able to drop my car off and come in, they hadn’t had time to clean my rental, so I was given the choice of waiting for 45 minutes or just taking it as-​is. The inside was covered in dirt and sunflower seeds (??). I didn’t have time to sit on my hands so I just had to take it. They told me I could bring it to a car wash myself (thanks a lot).
The car itself was a POS. The rubber under-​spoiler in the front was coming off at the end. If I sat at a red light for longer than 30 seconds, it would start very heavily shuddering/​swaying. I think the alignment was off because the steering was awful.
When I brought the car back, I was told because I hadn’t pre-​purchased gas (which nobody mentioned when I got it) I’d have to pay $ 10 for being marginally under what I’d received. I opted to go back out to the gas station for about $ 2 of gas. Stupid.
Overall really inconvenient and a crap car to boot. Definitely would not come back.

I prepaid my reservation through aaa and when I arrived to pick up the car that I had reserved and paid for, for 4 days, I was told that my car had been rented to someone else because I was 45 minutes late to pick it up. But she said not to worry they had another car to give me but it would cost me an extra 15.00 dollars a day and that was my only choice or I could cancel my reservation and loose my prepaid amount. I did the upgrade because I didn’t want to loose my money, but I have learned my lesson and will never rent with hertz again and will make sure to tell all my friends and relatives the same! Also the car we received was dirty and not inspected at all. She also tried to upsell me there rental car insurance even after I told her I already paid for additional insurance through aaa she insisted I would still have issues of i didn’t buy there insurance. I told her I was not willing to triple insure myself but thanks, I was again warned I was making a mistake. Terrible experience.

My car was being serviced a block away, at Grove Body Shop (amazing btw!).
Since my insurance, State Farm, has a partnership with Hertz, this was my only option to rent a car.
I went in on a Saturday morning. The employee I dealt with was horrendous. I wish I remembered his name (he was a middle eastern man with glasses).
He made it so difficult for me to rent a car! I think I was there for 45 minutes (the place was empty for the record)
The employee failed to explain anything to me in terms of what my insurance was covering. He also pushed me to get higher coverage (only to find out, I didn’t even need it! I paid $ 45 out of pocket for nothing.)
He also gave me a dirty car that wasn’t even inspected. Sorry, but what kind of business are you guys running here? And how is this guy still working here?
+1 star because my insurance rate was set up correctly.
Another +1 star because the drop off experience was great!
My overall experience was awful. I will be going to another facility, if I ever need to rent a car.

I returned a car to this location rather than where I rented from initially because it was closer to the auto body shop, and I got a free ride. The service here is friendly, efficient, informative. Not much else I could ask for. In the future, will be renting from here rather than the Anaheim location.

5 stars for service from James.
The car I originally rented was having transmission issues. He changed me out for another car. This one too had some weird issues, like broken key fob and a red and white sound input (like on your grandma’s vcr). So yeah, no iphone music. It also smelled like a wet dog. :(
once again James changed me out. I’m very pleased with the quickness and efficiency with witch he handled my concerns.
I would rent from James at Hertz again and again.

Extremely disappointed with the service. The agent provide a fility unwashed car. He didn’t even bother doing a visual inspection. Lack of customer service. I’ve never had such bad experience. Hertz management needs to provide better training to their staff.

Super friendly, great cars. Enterprise is garbage. Open early and closes at a reasonable time.

I was reluctant to pick up my full-​size sedan rental at this location because of the mediocre review, but it was a pleasant experience for me. Customer service was top notch. «Hong Nguyen» made sure I got the car I wanted for the Vegas trip. He even stayed 15 – 20 mins after closing hours to help me sort out the rental insurance (I canceled Allianz and went with Hertz). I would definitely recommend this place to anyone.

Will never rent from this location again!
I am usually very good with names, but this rep frustrated me so much I had to leave.
When I picked up the car there was a charge for fuel, so I asked the rep what was it for. He said the car has fuel in it, I told him I did not want to pay for it, that I would return it the same way, like I always have, he said «its cheaper this way our gas is only 3.70 if you pay upfront, and if you don’t use it we will refund you» simple enough, so I said go ahead.
2 weeks later I return the car to the same person that helped me at pick up, with half of the amount that it originally had. I noticed the full gas charge still on the receipt, asked if I could be returned half of the amount, he said it was not possible that they explain it to all their customers, I ensured him that he did not in my case. we went back and forth for a few minutes it felt like a debate with a child. «yes you did» «no you didn’t» very very unprofessional, he finally said «fine, I can return you the gas charge, but you have to take the car and fill it up to where it was» and threw the keys on the table. Are you kidding me?! mean while the 2 other employees, 1 that looked like the manager where in the office next to us, and even shut the door because he (the rep) was raising his voice. he said the other option was to return the charge and then charge me the gas that was missing at $ 9 a gallon.
this could have all been avoided by him actually explaining it to me and I would have done like all times before this and returned it with the same amount of gas, second why do we have to go back and forth? like I said childish! I know what he explained and didn’t.
worst experience ever! I called customer service to report the issue, and was offered a $ 25 voucher. I refused because I will not go back to this place, and it does not make sense to drive out of my way to rent from hertz. all my other rentals have not been a problem, but this one ruined it for Hertz. Enterprise from now on

Recently went back to Hertz to get another rental for my latest Las Vegas trip and I must say … the service was kind, cordial, and fast! I absolutely loved the car that the manager, Joesph Dinh, provided for my family. I took my little daughter so the vehicle was complete satisfactory! The service here continues to be great, and I would recommend this Hertz to any friends or family!

Joseph’s a great guy. He’ll get you started and finish your return in no time. The prices are great and the service is quick and easy.

Will never rent from here again!!!
Rented a car for a Vegas trip and I had the pick up time at 2:30. When we got there at 2:45 the worker said he had nothing for us because we were late. That was really stupid because first of all it was barely 15min and secondly it was dead no customers etc. Obviously he just wasn’t prepared. He sent us to a different hertz (really inconvienant) where they were finally able to rent us a car but even the worker said that the guy from the first store kept sending people over there. If you don’t have enough cars don’t rent them out to people. ALSO, to make things worse on our way back from the trip the car wouldn’t start!!! Do these people not check their cars before renting them? Ughh all I can say is stay away!!!

My bodyshop called this Hertz for me and they came and picked me up. I only had $ 20 per day coverage with my insurance, and they gave me a really nice car for just a few dollars above that. The guys there were very nice and easy to deal with as well.