Healthcare System 2000s

I believe this is also known as (Michael M. Dao Medical Clinic… please correct if I’m wrong).
This negative review is based solely on Dr. Anh Thu and their billing department lead, Jessica Nguyen.
As a patient, you would hope that your primary care physician care enough about your health at a minimum. Instead, Dr. Anh Thu treated my mom as her experiment by prescribing Cologuard, new method for colorectal cancer screening (from Exact Sciences). Once result came in, the Dr./office didn’t bother to contact my mom to provide her the result and/​or request her to come in for a follow-​up appt. On top of the poor follow-​up skills with patient (s), insurance company does not cover this method stating that this is considered «experimental» compare to the traditional method (which is covered by all ins. co./Medicare/Medi-Cal, etc). Besides this, the Dr. billing dept. didn’t bother checking with insurance co. on behalf of their patient in advance to see if this is even cover (probably getting some kind of kick-​back from vendor… assuming). Unfortunately for my mom, she have PPO so no authorization is needed (wish she have HMO in this case).
What make me furious is that I had to contact the office multiple times on different occasion (at least 4x… e.g. in-​person & calling) to get assistance and yet I barely had any help. My only request from Dr. Anh Thu was for her to provide me a «Letter of Medical Necessity» (required by my mom ins.) to explain why she/​Dr. chosen this method rather than the traditional one to submit it to my ins. in the process of appealing. The office was quite unhelpful and told me that the Dr. is on vacation (I was like… you don’t have a back-​up Dr. in her place while she’s out or what???) so I had to put everything on hold & wait until she get back from her vacation which is about 2 wks (ridiculous). I then thought miracle has happened since I was able to get some assistance with their billing dept lead, Jessica Nguyen (I think that’s her last name). She was nice enough to fax over a one time request for insurance to rethink of their decision (didn’t explain anything except asking them to rethink and pay this bill). She never gave me a «Letter of Medical Necessity» which is the one thing I’ve requested from her multiple times & it is the main thing that’s needed by the ins. co. I then tried to call her multiple times and leaving voicemail on her office line but she never pick up or response back. Overall, I felt this office and Jessica/​billing dept was unprofessional. All they have to do is response to me and tell me there’s nothing they can do but yet they chosen avoidance instead.
Throughout this ordeal, the Dr. office keep blaming the vendor saying that they’re the one who lied to the office about having this procedure be covered by insurance co. I felt that the Dr. office were not accountable for their wrong action and I’m hoping that others will learn from my experience and never to go to this unprofessional medical office/​clinic (or their affiliated offices since management is questionable) as there are many other physicians/​healthcare practitioners that are better and care about their patients more.
Unfortunately for my mom, she’s now stuck with an unnecessary bill due to the Dr/​billing dept. not doing their due-​diligence. Once again, I’m hoping others will rethink before signing up/​going to this office since they basically have no accountability & not professional what so ever.

Tui mun vit bài này đ gi cho quí v my tun nay ri, nhng tui không có đ tài liu đ chng minh cho nên tui phi ch cho đn khi có đ tài liu chng minh thì tui mi dám vit. Dù cho có đng chm ti ai tui cũng không s vì nhng gì tui vit ra đây là s tht
Chuyn là nh th này, thng con trai ca tui, tên Andy, thng này ln tui ri mà con ham vui nh b nó vy. Nó vn còn thích chi trò con nít là đi skateboard. Cách đây 1 tháng nó đi skateboard b té, mt cá sng lên to và bm tím, nó đi không ni, tui phi ch nó đi emergency clinic. Bà x tui bo ch nó đi Micheal Dao, h đi tên là Healthcare 2000 Medical Center. Tui có bo him sc khe nhng deductible đn 2000 đô la cho mi ngi. Khi đi khám bác s VN đây thì h nói là nu tr tin mt thì r hn, ch còn dùng insurance thì h s tính giá khác mc hn. Tui hi h tr tin mt là bao nhiêu, thì h tr li là 70 đô, còn tin chp X-​ray s di 100 đô. Tng cng 170 đô thì cũng not bad, cho nên tui bng lòng tr tin mt.
Tin khám bác s gia đình là $ 70, khi vào gp bác s VN, ông ta tên là Nguyn Huy Yên, thì ông này nói ting M accent rt nng, và chc chn là ting M không rành bng thng Andy ri, tui ngi mà ngh thm trong bng, thng cha này nói ting M nh vy thì làm sao mà đi làm residency nhà thng M đc. Ch coi s s ri ông BS Yên vit giy refer đi chp X-​ray văn phòng bên cnh. Tui dn Andy vào phòng X-​ray thì h đòi 70 đô tin ti chung lin ti ch ri thì h mi chp X-​ray. Chp X-​ray xong xuôi thì h nói là s chuyn hình qua văn phòng BS Yên.
Tui phi vòng li văn phòng BS Yên thì ông BS Yên nói là ông ta s coi hình và nu có gì nguy him nh gy xng, hay là rách gân thì ng ta s gi đin thoi cho hay, xong ri ông ta dùng compress băng vòng tròn mt cá ca Andy, và ông ta vit 1 toa thuc ung cho đ đau.
Tui qua Pharmacy chung building mua thuc, thì h nói là thuc này h không có phi order vài ngày mi có vì ông BS ghi là 400mg, mà h ch có 100mg mà thôi. Tui có hi thì h nói là 30 viên (100mg) giá 17 đô la. Tui mi vòng li văn phòng BS Yên nói cho ông ta r, thì ông ta vit 1 cái toa khác ch có 100mg mà thôi, khi ông ta vit toa thuc thì tôi có hi ông ta là tui có th mua thuc Costco đc không, vì tôi vn thng mua thuc đó. Ông ta có v không vui khi nghe tui nói là tui mua thuc Costco, nhng ông ta vn vit toa thuc nh thung l.
Tui mi ch Andy v nhà, mua cho nó cái nng tim medical supplies gn nhà, 45 đô la 1 cp, ch có 45 đô la, nhng h hi Andy cao bao nhiêu, xong ri h ly cp nng theo chiu cao đó, song ri h chnh cho đúng chiu cao ca nách, xong ri h bt Andy đi ti đi lui vài ln cho chc chn là Andy feels comfortable.
Sau đó thì tui đi Costco mua thuc, khi gp ngi bán thuc (Pharmacy Technician) Costco thì tui hi h giá bao nhiêu, anh này cho bit giá là 6.50 đô la cho 30 viên, tui hi ngc nhiên vi giá r hn pharmacy trong khu Michael Dao, nhng tui vn tnh b và tha thng xông lên tui mi hi anh bán thuc là :
«This is the pain killer bills, could you check if they make a stronger dose liked 200 or 400mg then let me know, so I can ask the doctor give me a stronger dose ». Anh ta đánh máy và nhìn vào computer mt hi ri tr li tui là :
«They made only 100mg for this kind of medicine, if you want a stronger dose you have to ask your doctor prescribe the other kind.». Tui mi nói là «Its OK just give me this for now». Thì tui mi bit là ông BS cho thuc ln, và ngi bán thuc Micheal Dao don’t know what the f*ck she is talking about.
Hai ngày sau đó tui có đin thoi hi thăm, thì Andy cho bit là mt cá nó bt đau nhng vn còn sng và bm tím. Vì còn sng nên tui s là nó b gy xng bên trong hay là rách gân. Tui mi đin thoi hi BS Yên là mt cá ca Andy có b gy xng hay là bong gân gì không. Thì ông BS Yên tr li 1 cách gn là cha nhn đc hình t phòng X-​ray. Tui gi phòng X-​ray thì h nói là v BS chuyên khoa nhìn hình X-​ray 1 tun ch đi làm có vài ngày, ngày mai ông ta mi ti, ông BS này s coi hình xong ri vit report, xong ri mi gi report và hình qua văn phòng BS Yên. Nh vy có ngha là nu b gy xng tht hay là trt gân cn phi kéo chân ra đ chnh thì phi ch vài ngày. What the F*ck is that.
Tui mi gi cho hãng bao him sc khe ca tui, nurse help line, nói là con cúa tui đi skateboard b té mt cá sng, bà nurse M nói là phi X-​ray ngay lp tc và bo tui phi ti Pioneer Emergency Center ngay lp tc. Tui mi ch Andy đn đây. Sau khi làm giy t và trình giy bo him sc khe thì h cho vô gp BS M ông ta hi ti sao té, té nh th nào, khi té nguyên ngi lăn 2 – 3 vòng hay là té ri gng li đc. Ông ta rt chu khó ngi lng nghe cách b té, ông ta còn hi là có ung thuc gì không, rt là khác xa vi ông BS Yên. Xong ri ông ta gi Andy qua phòng X-​ray bên cnh, sau khi chp X-​ray thì tr li phòng khám bnh, ông BS M hi ny ging ngh

The worst place ever. People are incredibly unprofessional and take advantage of the demographics and community they serve.
I would NEVER recommend this place to anyone and would advise everyone to find better services around Orange County. I have utilize their services from their family practices to their dental care.
I recently went in their office for a check up and the doctor, Christopher Dinh, refused to provide me with any services unless I initially paid additional cash, claiming that my teeth needed «extreme» work. I waited an hour past my appointment only to find out that I would not get any services done. I decided to check out another dentist office the next day, only to discover that my teeth were fine and the dentist office in this location just made it much more extreme than the actual case to get some extra money.

The wait is long & it doesn’t matter if you have an appointment or walk in. Came in at 11 to ask for cough meds for my throat. I’m still currently waiting to see the dr and it’s about to be 2

They are kind of unprofessional but then again I’m sure they find their front desk help through the Vietnamese classified ads or its there relatives that the doctors sponsored over! No seriously. They expect you to basically do their job for them and scold you when you don’t. This fob gave me attitude when she caught me off guard asking for a document in which my doctor didn’t instruct me to give upon checking in for blood work. What?! As if they can’t take the time to look up your chart themselves and check id like they are supposed to!
Don’t even get me started about the hipaa violations that my doctor did but any way I was in need of a script for a cold that wasn’t going away and they were the closest walk in spot that took my insurance so it is what it is. At least the building looks nicer and they got rid of the silly healthcare2000 name! Why not call it the «lil Saigon medical center» or something straightforward like that? Why is it that all Viet people feel like that gotta put their name on everything?! Guess Michael Dao wants every one to know that he is the boss! Sheesh!

Wanted to update this review because of a message a received a while back.
From another doctor i went to, we discovered that i have a viral infection along with food allergies. The food allergies was the main cause of all my symptoms.
The doctors here would NEVER have find that out (i went here a total of 3 times including a blood test)
Anyways, i received a text message from someone in the office. It was very rude and unprofessional because i have no idea who this is, meaning they went into my file in order to find my contact information. I take absolutely nothing back from my last review.

Had the displeasure of visiting the office of Dr. Doan Ban Duc, OB/​GYN on the second floor today of Dr. Michael Dao’s building today. Apparently some beauty procedures are also scheduled in that office because as I waited, I heard a receptionist tell a client on the phone that she can’t have the staff member she wanted for her next botox injection and that this other person will do a great job. The desk girl also strongly urged the client to «help us out» by bringing a friend in for botox. How can customers put up with this pushy tone? Oh well, none of MY business– I have 4 pages of paperwork to fill out.
All was business as usual until the last page– all legal mumble jumble in Vietnamese. I can read the language well but am not comfortable with it comes to legal matters. I asked one of the workers, «What’s this?» She replied, «Just initial here.» I had to rephrase, «No, what am I agreeing to? Do you have English version?» Instead of just giving me an English copy, she briefly explained each point, ignoring the print at the bottom in ALL CAPS. When I pointed it out, she said, «Oh it’s more of the same.» Unfortunately for her, I can actually read Vietnamese so I read it aloud to her, then asked, «Doesn’t this say I’m waiving my rights to sue for malpractice, and that it would be settled by a third-​party instead of a jury?» She says she thinks it’s because they have malpractice insurance and that it would be settled by insurance in that case. Whatever, I signed it.
Oh, but the delightful journey did not end there. I was referred here by my primary care physician for a follow-​up and this office did not get a copy of my previous test results. Mind you, this appoint was scheduled last week. Dr. Doan apologized and asked me to wait as I sat in one of the examination rooms. Then a medical assistant had the nerve to pop in and asked why I didn’t ask for a copy from my PCP and bring it over here for them. I told her that wasn’t my job. After 30 minutes of waiting, they said they weren’t able to obtain the paperwork.
At the front desk, at least the girls said it shouldn’t be my responsibility to bring the records, but the blame game still continues. They said they called my PCP four times but couldn’t get the test results faxed. I called my PCP soon after and was told that they had faxed it over twice to 2 different lines, and the other office just didn’t get it. It’s a case of She said/​She said, but I trust my family doctor’s office more due to their professionalism every time I’ve dealt with them.
Dr. Doan Ban Duc seems experienced, professional, and knowledgeable, but I can’t say the same about the staff surrounding him. When you go «see the doctor», seeing the actual doctor is actually the briefest part of the experience. You’ll spend most of your time dealing with the receptionists and medical assistants. This may be routine work for the staff, but for a patient, a doctor’s visit can be worrisome and time-​consuming. The last thing you need is to worry if the staff has their sheets together and for their incompetence to consume more of your time.

I came in for blood test around 8, the line wasn’t that long and they made me wait for 3 hours for the freaking blood test! YES 3 HRS FOR BLOOD TEST! How long does it really take to pull out blood?!

This review is solely for Dr. Anh Thu Tran, internist. She was a mutual co-​worker of mine at a different facility for about 8 months, she was wonderful to me and staff. Quick, stern, and knowledge. After parting ways work wise, my father began to have all these medical issues that got lost in translation between him and his pcp, luckily i took a look at his labs and spoke to dr. tran confirming my suspicion. We soon changed his pcp and he is doing super, is on the correct meds, understands his condition had a fast work up and a great specialist. I think he even likes her more then he likes me now… She is awesome!!!

I have Blue Cross insurance and $ 30 copaid office visit and $ 5000 deductible for hospital. But when I visit this office they kept telling me that I have to meet $ 5000 deductible before I use $ 30 copaid. They forced me to pay $ 100 CASH. People in this location are pull-​shit and don’t know anything or they just rip me off. They are acting like working in VIETNAM. I’d never come back to this location again.

Worst medical facility ever. If I could, I would give it a 0. The whole system is not professional, uncaring, completely unorganized, and filled with workers, who can’t do their jobs or have no idea what the fudgers they are doing. Where to begin!!!
First complaint, the waiting. I understand that doctor offices can take a very long time. I do come in prepared to wait for at least 3 hours, which is already ridiculous with an appointment.
My appointment time was at 9:30. I arrived at 9:00. I signed in and waited to at least come in around the appointed time right? WRONG. I didn’t get to go in until 11. WITH AN APPOINTMENT. That is beyond ridiculous. I was already upset, and when I went into the office. I was seated down in the room, and waited for ANOTHER 20 minutes with no one to tell me what the heck was going on. FINALLY a doctor came in… and this Doctor. was seriously… a quack. She is freakin insane.
She came in, asked me a few questions, and then left me in the room for another 15 minutes WITHOUT SAYING ANYTHING to me. So I just waited some more, and this time, I was already tired of wasting so much time. She finally came in, and then asked me why I was there.
She was trying to be all friendly and «hip with it» trying to say all these «slangs» and what not to me. At this point, I was like «uhh ok. I get you are trying to be „cool“ or whatever, but please, can we just get this over with?» And THEN she asks me, «What are you studying?» I tell her that I am in school to be a DH. And then she goes «Why don’t you go straight to be a dentist?» In my head, I’m like «none of your business? I am only here for a physical exam and you wasted enough of my time already.» but I told her that «It’s not something I want to do with my life because etc etc.» Then there was a pause, and then she says «HEY! do you like singing?» (Ok… what does that have to do with anything?) I told her «Sure?» She goes «Why don’t you do choir as a profession!!!»
… WTF?! I was like «ARE YOU HIGH???» srsly, what kind of Doctor is she? A QUACK is what she is. I swear to god she was high on the job. I won’t release any names, but srsly… wtf?
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ANOTHER thing that happened. I set up an appointment with the secretary ladies. They gave me an appointment card, time, date, room and they put it all in their nice little computer system. ON THE DAY OF the appointment… The whole building was closed. I took off time from work just to go to the Dr.‘s appointment. But the workers scheduled my appointment, on the day the whole place was closed! I wasn’t the only one there! There were at LEAST 15 people outside waiting to go into the building for an appointment, and so we just had to leave. IT WOULD HAVE BEEN NICE, if they freakin called us to let us know that the appointment needs to be rescheduled.
So I came back, to get a rescheduling. I went in, very very upset because they have to know, not to do this kind if sh! t again. I told them very calmly that I was very disappointed that they would schedule patients on the day where the whole building was closed. and how unprofessional it was, and also not to even call your patients to let them know and wasted their time. WHEN I SAID THAT. the effing secretary worker, started giving ME an attitude. ARE YOU SERIOUS? Not even an apology? When it was your effing fault? She told me that I will just have to reschedule another appointment. (no sh! t right?)
So I told them that I want a female doctor or PA, and they said if you want a female doctor, you have to go to ANOTHER godamn room to make that appointment. Im like «uhh ok fine.» So I went to the other room to make an appointment, SURPRISE SURPRISE, the room was closed. DONT SEND ME TO A GODDAMN ROOM, IF THE ROOM IS FREAKIN CLOSED! WTF? AND I KNOW FOR SURE, that all the rooms are connected together through a hallway. So they would KNOW if the other room is closed or not. I was so sick of it, I didn’t bother to make another appointment, and left. Srsly, stop sending your patients around the whole godamn building just to get one tiny thing done.
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Other things that I have witnessed being a patient there, the workers talk down to the patients A LOT. Especially the older folk. Older adults, the workers talk to them like they are idiots or babies. No respect once so ever. With adult patients, you want to talk to them like adults, not babies. I have seen the workers yelled at innocent old men and women. I have seen them roll their eyes at some patients as well. I understand that some patients can be hard to deal with, but it is completely unprofessional to treat them like this.
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I only go here due to money issues, and school debt, but after all this, I think I am going to switch out.

There’s usually a long wait here, doesn’t matter if you have an appointment. Although a couple of times I came near closing and didn’t have to wait so long. Their staff is friendly and helpful. I think it’s just over crowded with patients and not enough Drs thats why it takes so long. There are a couple of nice Drs there who take their time to listen to my concerns. There was one Dr. who didn’t meet my expectation. The pharmacy is located in the same building which is really convenient.

This place is horrible but I normally tolerate it because I can just walk in without an appointment.
Today however pushed me too far. The lady doctor, I don’t even know her name, pushed me out of the door before we could talk about all of my problems I was experiencing that day.
Don’t come here unless its an emergency and you’d rather pay for a doctor’s visit rather than an emergency visit.

I’ve only been here once when I was a kid for a check up. I didn’t like Doctor Michael Dao but I thought the nurse was nice.
This review is biased because I remember crying when I left this building after the check up.

i only go here because my parents go here, but if i could, i would go somewhere else. the only thing i like about this place is the fact that they have EVERYTHING in one building and the building is fairly new and updated. the wait though is ridiculous! it doesn’t even matter if you have an appointment or not! i also went in for a blood test today and i saw that i was the only one on the list and i still had to wait 20mins to be called! are you kidding me?! what the hell are you doing back there?! if you decided to do a walk-​in, i suggest going like an hour or so before they close cause thats when it’s pretty empty and the wait won’t be like 2hrs long

Patience is not one of my strong points, but if you push me too far, I will no doubt turn to Unilocal and rant about it.
My appointment was at 12:20pm. I came in at 12:00pm… I didn’t leave the building until 3:00pm. I was furious, especially since I needed to get back to work. On top of that, I was starving because I came here during my lunch break. I think what was worse is that I was only with someone for 20 minutes of that 3+ hour time span… I could have diagnosed myself…
I don’t know what it was but things were just moving at a snail’s place. It also did not help when the clientele here (a bunch of Vietnamese senior citizens) feel that they deserve to go ahead of you despite coming way after you. And stop asking about the H1N1 vaccine, it’s not available to the masses yet!
After everything was said and done, I was prescribed some medicine that doesn’t really seem to help with the problem I described. I also am getting sent to another place that they could have easily referred me to at the beginning of my visit rather than having me wait in various rooms around the office for 3 hours.
At least the doctor is nice… but time to switch docs…

Don’t go here unless you want to wait an average of 3 hours to see different doctors each time, want your test results mixed up, or want your rights (HIPPA) violated.
If I had to rate Dr. Dao as a doctor, I would give a 4.5 stars. He is a great, caring, and precise doctor who has a lot of experience. He knows what he is talking about, and has a gentle and friendly demeanor.
However, his staff and business could take a book out of his page. My family and I have had horrendous stories here, but for some reason decide to come back each time because Dr. Dao is a good doctor. Just go to see him, and not the other doctors in his practice.
The wait here is horrendous. On average, expect to wait 3 hours if you have an appointment. I usually make appointments for 9, but don’t see him till 12 or 1. Also expect to sit next to sick people, because he doesn’t separate his waiting room. Everyone is crammed together in an office. His receptionists speak mostly Vietnamese and are pretty rude. Their English is not so great either. However. make no qualms because Dr. Dao speaks English just fine.
Another problem I have is with his staff of other doctors. When I was 14 years old, I went to see another doctor in his practice for a routine check up and blood, days later I was called in with horrendous results-​I was diagnosed with liver cancer at the age of 14, when I felt perfectly healthy, was of healthy weight, and never had a drink. The doctor then decided to start me on some pre-​chemotherapy drugs before getting a biopsy. The next day my mom freaked out and demanded to see Dr. Dao himself, which then took a look at my results. THEY HAD MIXED THEM UP WITH A 60 year old man!!! They never even ordered the test to see my liver results therefore it couldn’t have been mine. SERIOUSLY! Dr. Dao then immediately tested my blood results to confirm it, and what do you know? I was a perfectly healthy girl.
OMG, right? This also happened to my uncle who they accidently diagnosed with Leukemia (test result mix up).
However, when my aunt came in with swollen lymph nodes another doctor in Dr. Dao’s practice prescribed her cortisone and sent her to a dermatologist. However, this time it was Lymphoma.
I have filled a prescription here and a rude customer asked the pharmacy technician what my prescription was, and the technician told her. ISN’t THAT ILLEGAL!!!
Edit: So the receptionists have been calling me for 3 weeks to come in, and I finally make an appointment. (I live in SF, so I have to fly back to OC to see the doc). 2 days before my appointment I confirm that my actual appointment. I get there, they take my blood, I tell them who I am waiting for, and they say that Dr. Dao is out on vacation for 3 weeks. SERIOUSLY! they couldn’t tell me this the whole time they had me on the phone or confirmed and made my appointment. 0 stars for the horrible staff!