Kim Towing And Transportation.INC

I was referred to Kim by my mechanic. She was extremely nice over the phone. She showed up on time and was quick about it. She picked up my truck at work and said to give her the key and she’ll do everything. So nice to see a woman do a man’s job.

Had to have a car for a coworker towed from Norcross to Cumming on 10÷17÷15. I went though AAA so I was able to get it at no cost, but Kim’s towing is the most incompetent and arrogant towing service I’ve ever seen. Per AAA standards, if a tow is delayed, the driver or company is supposed to call you. Our tow was delayed by over an hour and a half, and they never attempted to contact me. I called them 4 times and never once did anybody pick up. When the tow truck finally arrived, he came flying into the parking lot so quickly that his tires were screeching, and he came within only a few inches of rear ending my car. The car was picked up, but it wasn’t until following Monday when the shop opened, that we found out the car had never shown up! I drove by the shop myself and looked everywhere, and it was nowhere to be found. After calling multiple times, I was finally put on a 3 way call with the company and the tow truck driver, who claimed that he parked the vehicle 50 feet from either building on site, and then later changed his story saying he parked it next to the building itself. In fact not only did they change their story, but I asked them a few questions that I knew were lies (I asked if there was a dealership next to the site, to which they said yes, which instantly proved they had never been there because I knew there wasn’t a dealership there), to which they obviously lied to, and on top of that, they began to laugh at me. They later claimed that the car was at the location all along, and when I went back to look, the car was sitting right by the road in a spot that I previously checked. Which means that it had just been taken there. And on top of that, the keys weren’t in it, anywhere! Stay clear from Kim’s as they are either totally corrupt, or just shocking arrogant.

My car died right before I had to go to work. Called Kim and she was already towing a guy on the 22, but got to me about 9:30am. She got my car on her truck quickly and took me to my work in Costa Mesa (mechanic was next door). She was very friendly and professional. It was only $ 60.00, too. If I’m in a jam again in Orange County, I’ll be calling Kim. Great service.

Needed my car towed to the repair shop and she showed up on time and got it there safely! I love that my car was loaded on flatbed and towed by a women. GO Sister! I will absolutely send business her way.

7÷13÷13 Got ripped off. Need my car towed 7 miles from home to mechanic shop. Spoke to kim, who said it would be $ 50. Was able to dig up $ 50. After the tow, she said she meant $ 60. Apparently I had to pay for her getting lost, when I had already given the address and it being a shop she’s been to before. She suggest the mechanic pay the $ 10 additional dollar and he can just bill me later. My mechanic said it wasn’t the first time she ripped off his customer, but he wouldn’t dare argue with a female. I did confirmed twice with her, when I called her, that it was $ 50. Then I confirmed again when she called back. I pointed that out to her, but she was adamant it was $ 60. Her english was very bad.

This service was crap! I called before 12 and they never picked up, and the other number they placed for urgent towing just told me «call the other number, bye» and hung up! This is the worst towing ever!

Details.
. Car accident on a Monday night off of the 55 N.
prOs.
. They got to me very quickly ~15 mins.
. Kim was very efficient.
no cOns. yay!
mOre.
. I did not have much of an interaction with Kim/​her associate because I simply handed over my keys, waved goodbye to my car, & got into my boyfriend’s car to go home, but she was very nice for the brief interaction that we did have & my car arrived safely at the auto shop. Isn’t that all that matters? :)

These idiots have absolutely no courtesy and no respect for others. Their truck sat in the street outside my house at 7:00 in the morning for 20 minutes with their engine running while someone ran around trying to get into a locked car at someone else’s house. They woke me from a sound sleep and when I called the number on their truck to ask them to turn off the engine (which was quite loud) while they worked because they were disturbing people’s sleep in the neighborhood they yelled at me and refused to turn off the engine! With attitudes like that, they have no business being in business!

2 ladies working for a towing service??? wow, something I’ve never seen. I have to say, they are really fun to be in the car with. I would think towing trucks would drive slow since they are so heavy, but nope this one is zippy. They are crazy chicks living on the fast lane! They have cheaper prices for towing, cheaper than Firestone & AAA [unless you’re a member]. There’s no $ 100 for 10mile crap + $ 3 per mile after that. They charge a $ 40 fee for getting out/​off their truck, but they waive the fee it if it’s more then 100miles. You can call them for a quote.