Long’s Appliances Installer

I was replacing a 29 year old double oven and the new double oven was not going to fit. My cabinets are custom painted and I do not have any touch up paint. The only way to get the new oven to fit was to cut the cabinets and possibly loose the drawer under the oven. I was VERY nervous due to the fact I had no way to touch up paint or no way to fill the hole if I was to loose the drawer. The installer said he would do his best. He spent a lot of time measuring to make sure he was accurate. I was VERY nervous!!! The end result was BEAUTIFUL! It was perfect and he saved my drawer. Yes i had to pay extra but I am so happy with the result it was worth it. I didn’t need any touch up paint and he saved my drawer. I would highly recommend Longs Appliance Installer. Thank you Longs for taking you time and doing an awesome job!!!

I was very pleased with the service we received. The installer had to face a number of problems in installing our drop in oven cooktop all-​in-​one range. But he was able to cut the countertop beautifully and sand it without leaving marks. He hooked up the appliance and got it running. He even set the clock! Yes, there were additional charges for the extra work involved, but I authorized each one after getting the explanations. I would recommend Conner, our installer.

An installer from Long’s was sent to do the water hookup for a refrigerator we bought from Howard’s. The technician they sent was a very young man, who showed up with a buddy of his. He initially quoted us a price of $ 120 to run the water line from the sink and around through the cabinets to the refrigerator. However, after starting the job, the installer informed us there would be an additional $ 95 charge to move the diswasher so he could get the water line around it. We declined this extra charge and sent him away.
A few days later, another much more experienced installer from Long’s came by and performed the entire job for $ 155.
The first installer was very inexperienced and unprofessional — and his friend did not belong there at all. (Not to mention the friend couldn’t take his eyes off my wife’s chest the entire time they were here.)
So — be careful who you get. Some of Long’s techs are great, others not so much.

This company COMPLETELY FLAKED on me yesterday and totally left me hanging! I called on Wednesday ⁹⁄₂₃ and asked if they could move my fridge from my apartment to a house. The guy I spoke with said sure. He called me back 5 minutes later and gave me the price of $ 125. I told him it was a full sized stainless steel LG fridge w/​French doors and a connected water line. He asked me if it was a built in fridge, I told him «no». I asked the guy if they had a moving truck with a hydraulic lift, he said «yes». I schedule my fridge to be moved on Fri, ⁹⁄₂₅.
Yesterday, two skinny guys from Long’s Appliance Delivery show up in a PICK UP TRUCK! The one guy looked so young he could pass for a 13 year old in Junior high! I tell them right away that there’s a problem, my expensive stainless steel fridge is supposed to go on an actual moving truck that has an electric hydraulic lift. The guys tell me that their main delivery truck was «busy that day» and their boss sent them instead.
They look at the fridge and they know they won’t be able to lift it onto the bed of their little Chevy Silverado. He calls the boss and tells him he’s not comfortable moving it and that it’s too big; he won’t be able to lift it into his truck. He finds out that their large truck isn’t available at all until early next week (my walk through was scheduled for the next day!) he gets off the phone and explains to me that there was a «mix up in the office» and he’s waiting for someone else to call him back. No one ever calls him back. They take their appliance dolly back out to their pick up truck. They come back inside and apologize, saying they thought my fridge was a small «garage type» fridge, he doesn’t feel comfortable moving it, and even if he were able to get it downstairs without any damage there’s no way they’d be able to lift it and load it into their little passenger pick up truck.
I explained to them that that’s why when I booked this fridge to be moved I specifically asked if there’s be 2 men and a delivery truck that has a hydraulic lift vs. a loading ramp. The guys said something about laying the fridge on its side and I told them that a fridge can NEVER be laid down on its side b/​c that would permanently damage it! They apologized again and left, completely leaving me hanging and in a huge bind!
It was 2pm and I frantically started calling other moving companies based in Orange County to see if anyone else could come and move my fridge. After about the 7^th company I called, I was finally able to find someone who could come and move my fridge.
I never got a call from the owner or office manager of Long’s Appliance. They completely SCREWED me over and totally left me hanging!
When I called and booked the fridge move on Wednesday with Long’s I specifically inquired MULTIPLE times if they’d be using a large moving truck with a hydraulic lift on it, and multiple times the guy on the phone said «yes.» Instead, they send two scrawny teenagers with a pick up truck! I could have just as easily asked my friend and his brother to come help me move my fridge in their pick up truck if I would have known that this is what Long’s appliances was going to send!
I trusted this company because Howard’s TV and Appliances uses them all the time for appliance home deliveries. I figured it’d be better to go with a company that has experience moving and delivering large heavy appliances all day long vs. a regular moving company.
Stay away from this company! DO NOT use Long’s Appliances! They will completely screw you over if a bigger, more expensive job gets booked! They will double book you and send the wrong guys and the wrong equipment out!
Not once did I get a call or an apology from the owner or manager of this business! I was in tears on Friday, Frantically trying to call other moving companies because Long’s failed to provide me with the service they agreed to-​moving my fridge. DO NOT use Long’s Appliance Delivery! You’ve been warned!