O’Reilly Auto Parts

The staff is super friendly. I love the fact that the store closes super late. My hubby work all the mechanic so is nice to solve any car issue immediately. However, this is the third time that we visit the store to buy some basic parts and they never have enough inventory. It is nice that they open until late, but for what if they never have the parts :(My recommendation is to call first and check before the trip!

I hate the long lines here.
Long lines for no reason… Stop talking to people if they have everything they need and is paid for…
Good thing I look up part numbers before I come in so things go smoothly.
Nothing I hate more is when they ask me about what car it goes on and stuff.
If you don’t know what the part does, don’t talk down on me like you know what you’re talking about cause I’ll just have to correct you again… Just get me the part number I asked for and I’ll be on my way.

«Necessity is the mother of all invention»… Recently one of the family vehicles (a Honda Odyssey) had a broken window motor. The window would no longer move up or down. I went to the dealership to get an estimate on the repairs. Honda World wanted $ 500 to perform the necessary repairs. I shopped around and asked some local mom & pop places and the price ranged from $ 500 – 525. Unfortunately times are tough and $ 500 is a lot to spend at one time. The alternative to leave the window in the opened position was not an option. So I researched how to fix a window at the University of YouTube and recruited the services of my daughter. After making sure we watched the video diligently for two hours we felt comfortable to start. My daughter was able to take apart the door and repair the motor on the electric window in about 2 hours! The motor only cost us $ 68! We saved $ 432 for work that was done on a Saturday morning! I’ve gotta say, I’m proud of my 14 year old daughter for successfully completing the task all by herself :-) Girl power is pretty awesome!

IM making a list
Checking it twice
Ganna find out what parts I need
Cuz, Im driving my car on the town tonight.
This is one of the main O Reilleys. This is one of the branches where parts are ordered and sent out to other shops in the area. Located on Harbor and Westminster in Garden Grove in a very busy shopping center.
Very very disappointed. I was sent here for a part that my home store said this shop had for my year and model car. Before you ever buy anything they ask you whats your year and model of your car. When I got here I told them. They had my year and make down to the exact month based on the year and model and even my vin number and a picture of the sticker inside my door and somehow I was sent home with the wrong part for my year/​make. Somehow they got my dates wrong or were unfamiliar with the numaracy of what month number is what.
But see, we didnt realize we were given the wrong part till my mechanic buddy spent two hours installing it, only to have a belt snap when I started my engine. We assumed the part was faulty, but after my mechanic friend spent more time taking off the part, returned it to another shop did we find out we were given the wrong part to begin with. The new shop accepted our return with the lifetime warranty and gave us the correct part. And then my mechanic friend spent another 2 hours installing the part for me.
So on top of the labor, I wasted money on the liquids I had to waste and had to buy a new belt since the wrong part I was given made it snap and and was left without a ride. This should not of happened. He had our vehicle date to the exact month and somehow did the math wrong and gave us the wrong part.
So if you buy something, ask to see their screen. Double check they inputted your right year and make of your car. Dont assume they know what they are doing because people make mistakes. This mistake however cost me a lot of labor and extra parts. I am not happy and Im the one payjng for this mistake.
Fail!
Review #489

O, O, O, O Reilly… Auto Parts!
I needed to buy light bulbs for my car and decided to go to O’Reilly just because the song was stuck in my head. Good thing i did because the service was great, the staff was helpful and accomodating to my light bulb needs lol. I will be coming here for any other parts i might need for my cars.

I have frequently come here to buy miscellaneous auto and bike parts. I will describe a few notable visits that showed that something shady was going on.
1. I came here to buy a car battery since mine was dying. It wouldn’t hold a charge over night, so I brought tools and changed it in the parking lot. They gave me the wrong battery and I had a heck of a time trying to get it to fit since I had no idea why the terminals were reversed. The car failed to start correctly after installing the new battery. I had to buy a 4 AWG extension wire to make the battery fit. After going home and reading online about battery part numbers, I realized that the guy looked up and gave me the wrong battery. You would expect any idiot would be able to enter in the correct year, make, model, engine type into their automated system to find the right battery. Well, what probably happened was he everything right except the point where he went to the back to find the battery. He probably fudged up the part number in his mind going back there. You’d expect someone to have better than a 1 minute memory. Long story short, I found the correct part number, brought in the old battery to him. He said he was going to re-​inventory the battery through the manufacturer’s warranty. I’m guessing he’s doing that to cover up his stupid mistake. I ended up getting the correct battery, after I myself, double checked this idiots mistake. I was on my way.
2. I came here to buy another battery for a different vehicle. I didn’t have a battery lifter to carry this 30 lb battery out of the hood and into the front desk, so I asked if I could borrow the battery lifter. He goes and tells me that they cannot let anyone borrow tools and recommended that I buy one (POINTS OVER TO THE SHELF WITH THE $ 5.99 CHEAP QUALITY BATTERY LIFTER) over there. I tell him I only would use it once in the next 5 years if I bought one and I would be changing the battery right in front of their store, in the parking lot. No dice. I bought the stupid battery lifter. Here’s the kicker, in my next visit, shown in #3 below, the O’Reilly staff member that time asked if I wanted to borrow any tools to facilitate with the battery change.
3. I came here to buy yet a third battery (this review encompasses my visits over the 3 – 4 years I have been coming here). The guy grabs the battery tester and willingly helps me confirm that my battery is bad. We go back in to his computer. The guy looks up my battery in the system and quickly brings it out. I tell him I’m going to change the battery in the parking lot and he offers any tools I need. He also adds that since I will be changing the battery in the parking lot, he will just waive the core charge given that I bring in the old battery immediately after I have changed my battery. Sure, I thought that would not be a problem. Actually, there is a problem. If I wanted to return this battery because of a defect, the receipt doesn’t show the core that I turned in. He wouldn’t be able to return me the core, since it wasn’t shown on the receipt. What a stupid idea this guy proposed. The battery is only warrantied for 2 years. I later found out that Walmart’s batteries had a 5 year free replacement, no hassle. I know where I’m getting my batteries the next time one dies on me.
What can I say, the workers here most likely have a high school degree at most. You cannot blame them. I am not discouraging anyone from coming here if you know exactly the part you want, since these guys’ advice is dependent on how they feel that day you walk in the store. Make sure you double check all parts and part numbers to make sure they don’t give you the wrong part because it WILL happen if you don’t. They sure as heck aren’t concerned you get the right part number.

This O’Reilly had the exact fit battery for my motorcycle! I was in a pinch for time and the holidays had my normal motorcycle parts place closed, all other places had a close enough battery but not the exact fit. The price was right too, this is a really highly rated battery, just as good as the OEM but at a lower price.

My car stalled in Costa Mesa, AAA already jumped my car, and I needed to replace my battery immediately. I was able to drive my car to this location. The store is located in the McDonald’s shopping center on the corner of Harbor and Westminster. The employee, Carlos, was nice to remove my battery so that I would not be charged a surcharge to bring the old battery back. I purchased the new battery and he was kind enough to install it for me. He informed me that their hours are Monday through Saturday, 7:30 to midnight, and Sunday from 8:00a.m. to 10:00p.m. I am so happy of their hours of availability and so grateful for the excellent customer service I received.

They should teach all employees the correct address of this location, The guy who answered the phone keep saying it’s santa ana, After 2 hours lost back and forth later we found out that, This is Harbor blvd, CITY OF GARDEN GROVE dude!